Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(28,309 Reviews)
Rating breakdown 28,309 reviews
5 Stars
24,279
4 Stars
3,146
3 Stars
542
2 Stars
159
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,324)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Posted by: Gabby
from Chi
Verified Purchase:Yes
I can't screenshot! If using the volume buttons it's hard and most of the time only gets the volume up. Using the slide the screen it's like mission impossible.
Performance
5
Design
5
Response from Samsung USBy R&R Team, September 12, 2025
Hi there Gabby, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand that new devices can come with a bit of a learning curve including how to capture a screenshot perfectly on the first try. We have provided a link to the complete manual for your device that highlights the different ways this task can be accomplished. We have also provided a link to the Samsung Support Team to offer assistance any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone but
on September 7, 2025
Posted by: The Crow
from Oregon
Expertise:Expert
It's great. The best in market, super fast, super smooth. Takes pictures like a professional camera and records great videos. The S Pen is very useful, but unfortunately, this year Samsung killed the Bluetooth, so it's not as usual as before.
The phone looks so ugly and cheap due to the rounded corners. I hope Samsung go back to the boxy desin
The phone looks so ugly and cheap due to the rounded corners. I hope Samsung go back to the boxy desin
Features
5
Performance
5
Design
1
Value
5
Response from Samsung USBy R&R Team, September 9, 2025
Hello The Crow, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are pleased with the camera, speed, and smooth usage of your device. We have provided a link to the Samsung Support Team for your convenience if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love samsung
on September 7, 2025
Posted by: Nene88
[This review was collected as part of a promotion.] I love samsung but my new phone s25 ultra is the best. I love the quality of the camara, images,pictures, easy to use and best of all to me is unbreakable. I will never change brand
Value
5
Response from Samsung USBy R&R Team, September 10, 2025
Hi Nene88, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing that you are so happy with the features of your new device, and loving using the camera of your device to capture amazing photos and videos. We have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest phone to date!
on September 6, 2025
Posted by: sxxtox
Expertise:Expert
Best phone ever made to date. Everything you need from a pocket device, and even more.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, September 12, 2025
Hi there Sxxtox, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are so pleased with the usage of your device, and finding it to be the best phone you've ever had. We hope you'll reach out to us again in the future any time you have questions or want to share further feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
My mini baby portable computer!
on September 6, 2025
Posted by: Iverdan02
[This review was collected as part of a promotion.] More like my hand sized fun-sized laptop!
This phone is an absolute beast—in the best way possible. The display is so crisp and vibrant it feels like holding a mini movie theater, and the AI features? Mind-blowing. I’ve got a personal assistant in my palm that can juggle apps, organize my life, and even help me write smarter texts. The camera setup is next-level—every shot looks like it came from a pro studio, even when I’m just snapping pics of my dog in pajamas.
This phone is an absolute beast—in the best way possible. The display is so crisp and vibrant it feels like holding a mini movie theater, and the AI features? Mind-blowing. I’ve got a personal assistant in my palm that can juggle apps, organize my life, and even help me write smarter texts. The camera setup is next-level—every shot looks like it came from a pro studio, even when I’m just snapping pics of my dog in pajamas.
The S Pen is still here and still magical, perfect for doodling, note-taking, or pretending I’m signing autographs. Battery life? It’s like it sips power instead of guzzling it. And the design—sleek, comfy, and finally ditching those boxy corners for something that actually fits in my hand.
Samsung nailed it. This isn’t just a phone—it’s a tech symphony. Bravo.
Value
5
Response from Samsung USBy R&R Team, September 12, 2025
Hey there Iverdan02, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We love hearing that you are so pleased with the features and capabilities of your device. We hope you'll reach out to us again if any questions arise as you continue using your device, or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: AVz_
from Tx USA
Expertise:Intermediate
Verified Purchase:Yes
Status quo high quality, nothing very wow , but solid.
I would recommend this to a friend!
Value
3
Response from Samsung USBy R&R Team, September 12, 2025
Hey there AVz_, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall pleased with the usage of your device. We have provided a link to the complete manual for your device to help you with additional features you may want to integrate in to your usage. We have also shared a link to the Samsung Support Team to offer assistance if you have questions as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is awesome
on September 6, 2025
Posted by: Dbreganza
[This review was collected as part of a promotion.] Topnotch and ultra smooth. I would rate this device 9.5 out of 10
Value
5
Written by a customer while visiting Samsung US
Posted by: Ammar
from West Bloomfield, MI, USA
Expertise:Expert
Verified Purchase:Yes
A great phone with many features. I had an S20 before it and I liked the swipe down menu better than the S25. I think the old menu provided a better quick access to everyday features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US