Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(28,961 Reviews)
Rating breakdown 28,961 reviews
5 Stars
24,819
4 Stars
3,238
3 Stars
560
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,136 out of
1,325)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
5
Best Phone I've Ever Owned
on August 10, 2026
Posted by: MikeHuntHertz
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is easily one of the best smartphones I’ve ever used. From the moment I picked it up, the premium build quality and gorgeous display stood out. The screen is absolutely incredible—bright, sharp, smooth, and easy to see even outdoors. Watching videos, looking at photos, browsing the web, and playing games all feel fantastic on this display.
Performance is another major highlight. The S25 Ultra is incredibly fast and responsive, and I’ve experienced virtually no lag or slowdown, even when multitasking between demanding apps. Everything opens quickly, animations are smooth, and the phone feels powerful enough to handle just about anything I throw at it.
The camera system is outstanding as well. Photos are detailed, vibrant, and look great in a wide variety of lighting conditions. The zoom capabilities are especially impressive, making it easy to capture subjects from a distance without sacrificing too much quality. Video quality is excellent, too.
Battery life has been very dependable. With normal daily use, I can get through the day without constantly worrying about finding a charger. Samsung’s software is also packed with useful features, customization options, and AI tools that actually make the phone more convenient to use.
I also appreciate the S Pen, which is a feature that really sets the Ultra apart from other flagship phones. It’s great for taking quick notes, editing photos, and handling tasks when precision matters.
Performance is another major highlight. The S25 Ultra is incredibly fast and responsive, and I’ve experienced virtually no lag or slowdown, even when multitasking between demanding apps. Everything opens quickly, animations are smooth, and the phone feels powerful enough to handle just about anything I throw at it.
The camera system is outstanding as well. Photos are detailed, vibrant, and look great in a wide variety of lighting conditions. The zoom capabilities are especially impressive, making it easy to capture subjects from a distance without sacrificing too much quality. Video quality is excellent, too.
Battery life has been very dependable. With normal daily use, I can get through the day without constantly worrying about finding a charger. Samsung’s software is also packed with useful features, customization options, and AI tools that actually make the phone more convenient to use.
I also appreciate the S Pen, which is a feature that really sets the Ultra apart from other flagship phones. It’s great for taking quick notes, editing photos, and handling tasks when precision matters.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S25 Ultra premium flagship
on August 10, 2026
Posted by: Banebox
[This review was collected as part of a promotion.] I chose the Samsung Galaxy S25 Ultra because I needed a high-performance device that could keep up with my daily workflow and multi-tasking. The expansive, ultra-bright screen is incredibly crisp, making it fantastic for handling work documents, browsing, and streaming video content on the go. Performance is consistently snappy with zero lag, and the integrated S Pen is unmatched for taking quick notes. It's a premium investment, but entirely worth it for the sheer power and productivity it delivers.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love to use this galaxy s25 ultra
on August 10, 2026
Posted by: Clam5002
[This review was collected as part of a promotion.] I choose this phone because I think galaxy are the best phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The pen is great.
on August 10, 2026
Posted by: Dragonlover81
[This review was collected as part of a promotion.] The Samsung S25 Ultra is an okay phone. The battery gets really hot on playing games. The picture quality it okay not the best. The pen I think is the best part when taking notes. The phone freezes up a lot. I chose to use it mostly to stream movies or shows when it doesn't get hot. I also use it as a work phone and it is the worst with freezing up and heating up.
I use the phone for playing games, reading, working, and watching shows.
I use the phone for playing games, reading, working, and watching shows.
Value
3
Response from Samsung USBy R&R Team, August 12, 2026
Hi there Dragonlover81, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We undersetand how frustrating it is when your device is not operating as intended or expected. We have provided links to resources to help you troubleshoot the temperature of your device, discover the camera features and settings, and resolve the experience you mention with the freezing. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great device
on August 10, 2026
Posted by: Rayn78
[This review was collected as part of a promotion.] I've been a samsung guy since my first cell phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 ultra
on August 10, 2026
Posted by: Tazngermany
[This review was collected as part of a promotion.] Versatile device, love the option to use stylus on the go. Amazing camera photos and options. Easy to operate, simple to learn. I love my Galaxy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product is innovative and provides high-tech
on August 10, 2026
Posted by: Samsunguser
[This review was collected as part of a promotion.] I chose Samsung 25 ultra due to its top of the line camera. Almost 2 years since it's released, it still provides one the best cameras of any phone. The added A.I features are just a bonus
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love Samsung phones
on August 10, 2026
Posted by: Soccerdad
[This review was collected as part of a promotion.] I have used a Samsung phone as long as I could remember. I love it for the quality pictures that it takes and how easy it is to use. I take a lot of pictures and everyone that sees my pictures say the quality looks professional.
Value
5
Written by a customer while visiting Samsung US