Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(27,290 Reviews)
Rating breakdown 27,290 reviews
5 Stars
23,393
4 Stars
3,027
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
5
Great phone
on October 10, 2025
Posted by: Jaycee
[This review was collected as part of a promotion.] I got the galaxy s25 ultra as an upgrade from the s21. The main reason I got this one is because the AI was one of the better features. And I love all the new features that I can use AI with.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung 25 ultra
on October 10, 2025
Posted by: JorgieF
[This review was collected as part of a promotion.] Everything is awesome with this phone the only things I've experienced with, the dex it has lagging when connected to TV when streaming shows. I wish the pen had Bluetooth. You can do alot if cool things once you really get to understand the phone. if you adventure out with interest of your daily lives or jobs. Im still learning new features everyday about this phone. Like asking the right questions on Galaxy AI so it actually populates what you want it to do. All in all its made my life easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone, not great
on October 10, 2025
Posted by: DrewW179
[This review was collected as part of a promotion.] I have been using the Galaxy phones for years. The S25 Ultra is a very good phone, but I think there could be some improvements. Battery life needs improvement. The device occasionally heats up. Needs audio emojis and other features that competing phones have.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
New device
on October 10, 2025
Posted by: Mikey1
[This review was collected as part of a promotion.] I have had my S25 Ultra for about 2 months.
I like how fast the phone is. I am still learning all the features available. This phone can do a lot. I am certain to discover more useful functions. I have enjoyed having so a powerful tool at the ready.
I like how fast the phone is. I am still learning all the features available. This phone can do a lot. I am certain to discover more useful functions. I have enjoyed having so a powerful tool at the ready.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Pen doesn't snap photos like ultra 24 did not happ
on October 10, 2025
Posted by: Mtorn714
[This review was collected as part of a promotion.] My ultra 24 was the best phone I ever owned the 25 seems like a down grade compared the ai works great though.
Value
3
Response from Samsung USBy R&R Team, October 14, 2025
Hello Mtorn714, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when features you have used previously with your device have been changed or removed. We have provided a link to the complete manual for your device that has information about the hand gestures and voice commands you can use with your camera for the ideal photos and videos. We have also shared a link to the Samsung Support Team to offer assistance if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on October 10, 2025
Posted by: Tbaby1
[This review was collected as part of a promotion.] I use my Phone for everything and the Galaxy AI feature is wonderful addition. Speed is wonderful. It's just an overall quality of the phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've had
on October 10, 2025
Posted by: ShayShay888
[This review was collected as part of a promotion.] It has so many great features. It is the best phone I have ever had and I love it!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my new S25 Ultra the camera is amazing!
on October 10, 2025
Posted by: GrammieTJ
[This review was collected as part of a promotion.] All the phone functions are easy to use and understand. The camera is my favorite part of the phone. I can take quality photography photos and really impress my friends!
Value
5
Written by a customer while visiting Samsung US