Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(27,271 Reviews)
Rating breakdown 27,271 reviews
5 Stars
23,375
4 Stars
3,026
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
5
Love the smooth experience of using this phone
on October 30, 2025
Posted by: S25UltraGalaxyAI
[This review was collected as part of a promotion.] I use my Galaxy AI enabled S25 Ultra phone to view videos in max video quality, click beautiful pictures and play games
Value
5
Written by a customer while visiting Samsung US
Posted by: JetstreamTom
from Carteret, NJ
Verified Purchase:Yes
I’ve been a loyal Galaxy S series user for the past nine years, starting from the iconic Galaxy S7 Edge all the way to my current device. Every generation has consistently impressed me with its power, performance, and premium experience. The Galaxy S25 Ultra feels like a natural continuation of that legacy — combining cutting-edge technology with the familiar excellence that defines the S series.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This is the best Galaxy ever. The photos are clear
on October 30, 2025
Posted by: Lala1981
[This review was collected as part of a promotion.] The galaxy ai is great in every way and convient for all the information I need with one tap on the microphone
Value
5
Response from Samsung USBy R&R Team, October 31, 2025
Hi there Lala1981, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are finding this device to be so great for such a large range of tasks every day, and that it works so flawlessly for you. We have provided a link to the Samsung Support Team to assist you further if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Data grabbing JUNK!
on October 30, 2025
Posted by: DoneWithTodaysTech
from Wisconsin
I’m beyond fed up with phones that don’t have removable batteries. We’ve taken massive steps backward. I feel like I’m back in the bag phone era — dragging around a power bank like an umbilical cord just to stay connected. This isn’t convenience; it’s a design disaster. You’ve stripped away user control just to harvest data and force dependence on your ecosystem. I’m done with it. Until you start giving power back to the user — literally and figuratively — I won’t buy another one of these tethered battery-box phones.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, October 30, 2025
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important specific features of a device are to you every day. If you are looking to be able to change the battery of your device on the go rather than using a portable battery pack, the Samsung Galaxy XCover series of devices have this feature, where the battery can be removed and changed. We have shared a link to the Samsung Support Team if you have questions about this specific device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Efficient amazing
on October 30, 2025
Posted by: 5051wos
[This review was collected as part of a promotion.] It works fast enough Galaxy Ai is super easy and very good performance for using
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The s pen has become completely useless
on October 30, 2025
Posted by: Krazy2h8
[This review was collected as part of a promotion.] I have always loved the ultra because of the features the s pen provided but the galaxy s25 ultra completely ruined that by removing the air commands. I used to LOVE being able to use my s pen... the only reason I rated this phone 2 stars instead of one is bc of the camera and AI picture and video options.. samsungs failure to utilize the S pen has made the ultra a complete failure bc its now just an over priced version of the galaxy plus.
Value
3
Response from Samsung USBy R&R Team, October 30, 2025
Hi there Krazy2h8, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know that changes being made to accessories, and features you have used in the past can cause frustration. We have provided a link to an article to help you with the redesigned S Pen features. We have also shared a link to the complete manual to help you with hand gestures and voice commands you can also use with your device. Lastly, we have provided a link to the Samsung Support Team to assist you if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The S25 Ultra is awesome for entertaining and work
on October 30, 2025
Posted by: Pelopidas71
[This review was collected as part of a promotion.] I utilize my Galaxy S25 Ultra for fun and work. The Galaxy AI feature is awesome when I'm researching my history topics, need an answer to a question, or want to make my digital drawings come to life. The phone is nice and sleek, yet it carries a big screen and a digital pen! I use my phone for researching history or everyday life, steaming music, YouTube, movie services, drawing, banking, shopping, and off course calling, emailing, and texting. My phone works just about flawlessly day in and day out; it is a true workhorse! It is a fast phone with great safety features, sweet settings, vivid colors, and awesome sound. I recommend this phone for anyone and everyone who wants the best of all phones. It is especially powerful since it is equipped with Galaxy AI features that can help you do almost anything (from looking up a topic for you, to helping you shop and keep track of price drops, to making your drawings come alive) whether it is for work or for entertainment purposes.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love everything about the device. Great Job
on October 30, 2025
Posted by: DragonsLover1967
[This review was collected as part of a promotion.] My Galaxy S25 Ultra is more than just a smartphone—it’s a daily companion that makes life smoother and more productive thanks to its deeply integrated Galaxy AI features Every day, this device helps manage schedules, organize notes, and summarize emails so staying on top of work and personal tasks is effortless The AI-powered assistant feels like a true personal helper, intelligently suggesting replies, setting reminders, and making content creation seamless from camera to editing.Photos taken on-the-go are transformed instantly with the AI Photo Editor, letting me remove unwanted objects or enhance images in one tap, no extra apps needed. Galaxy AI also improves performance and battery life by optimizing based on my habits—so the phone never lets me down during long days, whether I’m streaming video, making calls, or handling video meetings. The live translation and interpreter modes break down language barriers wherever I travel, and “circle to search” makes exploring new topics or businesses intuitive and fast.From simplifying daily communications to offering contextual assistance while browsing or researching, Galaxy AI touches every moment I use my S25 Ultra. It helps turn voice memos into tasks, gives rich morning and evening briefings, and always feels one step ahead of my needs. Using this phone isn’t just about enjoying technology—it’s about boosting creativity, staying organized, and genuinely upgrading my lifestyle. That’s why I love my Galaxy
Value
5
Written by a customer while visiting Samsung US