Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(27,271 Reviews)
Rating breakdown 27,271 reviews
5 Stars
23,375
4 Stars
3,026
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
5
Love my phone
on November 5, 2025
Posted by: Legacybuilt
[This review was collected as part of a promotion.] I use my Galaxy S25 Ultra daily for work, streaming, and staying organized—and it’s exceeded every expectation. As a corrections supervisor, I rely on precision and speed, and this phone delivers. Galaxy AI helps me draft reports, summarize documents, and even organize my calendar with smart suggestions that actually make sense. The camera is phenomenal—wide-angle shots are crisp even in low light, and the editing tools are intuitive. I stream shows like Law & Order: SVU and Grey’s Anatomy with stunning clarity, and the speakers are loud enough to fill a room. Battery life easily lasts through long shifts, and the fast charging keeps me moving. The S Pen is still a favorite for quick notes and sketches, even without Bluetooth. One UI 7 is smooth and customizable, and the phone feels lighter and more refined than previous models. It’s not just a device—it’s a tool that supports my routine, my creativity, and my need for accuracy. Highly recommend for professionals and multitaskers.
Value
5
Response from Samsung USBy R&R Team, November 6, 2025
Hi Legacybuilt, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding this device to be such a daily driver in so many ways for both your personal and professional needs. We look forward to hearing from you again in the future any time you have questions or wish to provide additional feedback about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
So much more room for my note, taking and business
on November 5, 2025
Posted by: Gr8BargainMistress
[This review was collected as part of a promotion.] Chasing down great deals, info-rabbit holes, mitigating my ADHD+ & my business. Idk how id do what I do without great inventions!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent device
on November 5, 2025
Posted by: CopenHatin
[This review was collected as part of a promotion.] The galaxy s25 ultra had exceeded my expectations, the Galaxy AI updates have really been useful in my work and made my productivity go up noticeably. Love the beautiful, crystal clear display and great pictures it takes. I had the s24 ultra previously and the s25u in my opinion is a great successor
Value
5
Written by a customer while visiting Samsung US
Posted by: Zee awan
from Texas
Expertise:Intermediate
Verified Purchase:Yes
Awesome phone ever unbeatable camera resolution and Fast processing
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I am writing the review in Hebrew, please try to t
on November 5, 2025
Posted by: Galant770
[This review was collected as part of a promotion.] מכשיר נהדר עם עיצוב יותר נוח לשימוש יומיומי, לפני זה היה לי את ה-24 אולטרה, ולפני זה 22 אולטרה, לפני זה 21 אולטרה, העיצוב שיש עכשיו הוא ממש שינוי גדול ונוח מאוד, המערכת ו עדכונים החדשים ממש מוצלחים ועושים את המכשיר למאוד נוח לשימוש יומיומי, כל העניין של ה-ai ממש מוצלח, נותן חוויה מאוד גבוהה ויוקרתית, לא סתם בחרתי מכשיר פרימיום, יש חיסרון אחד: הסוללה, בשימוש יומיומי עם האוזניות גלקסי באדס שלוש פרו, הסוללה מתרוקנת לאחר שימוש ממושך, הייתי מאוד שמח לשיפור בעניין הסוללה, חוץ מזה זה המכשיר שאני קניתי גם לי אבא שלי, הוא שדרג ממכשיר ישן מאוד, גלקסי s9, והוא ממש נהנה מהמכשיר ומכל האופציות, כמובן שאני המלצתי גם לחברים וקרובים שלי.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Sent Back: They took away S-pen functionality
on November 5, 2025
Posted by: Star Mom
from Martinsburg, WV
Verified Purchase:Yes
I sent this phone back. I wouldn't have even purchased if I'd have known beforehand.
Why take away an established functionality? I hope it's brought back in the future.
We take a lot of group photos and the S-pen (Harry Potter wand as I call it) is my favorite part.
I hope to be able to have it on a newer phone in the future. Until then I'll use my S23 until someone slows it down to nonworking condition.
Why take away an established functionality? I hope it's brought back in the future.
We take a lot of group photos and the S-pen (Harry Potter wand as I call it) is my favorite part.
I hope to be able to have it on a newer phone in the future. Until then I'll use my S23 until someone slows it down to nonworking condition.
Features
1
Response from Samsung USBy R&R Team, November 6, 2025
Hi there Star Mom, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We know how important the ability to use your camera from a distance is to you for so many amazing moments you want to capture. We have shared a link to the complete manual for your device, that highlight the ways you can use hand gestures and voice commands to do these same tasks. We have shared a link to the Samsung Support Team who can answer any questions you may have about your Samsung products, and we appreciate you being a Samsung customer. -Elizabeth
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https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Kris
from Tulsa
Expertise:Intermediate
Verified Purchase:Yes
This was one thing I totally missed . No more blue tooth S Pen would've probably been a deal breaker for me if I would've known that.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Useless S pen on the ultra 25
on November 5, 2025
Posted by: Ultra
from Michigan
Expertise:Intermediate
I purchased the Galaxy S24 Ultra (or S25 Ultra) expecting full use of the S Pen—including the remote camera shutter function (press the S Pen button to take a photo while holding the phone at a distance). For previous models this worked well. For example, Samsung’s official documentation for the S24 Ultra states that you can set the S Pen button as “Take picture” under Settings → Advanced features → S Pen → Air actions.
However, with the S25 Ultra (and apparently future models), the S Pen no longer supports the Bluetooth/remote shutter function. Samsung themselves confirm the new S Pen is non-Bluetooth enabled and does not support the remote photo shutter feature.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, November 6, 2025
Hey there Ultra, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when features you have used in the past have been changed. We have provided a link to an article to help you with the redesigned features of your S Pen and integrating them in to your usage. We have also shared a link to the full manual for your device to assist you with hand gestures and voice commands you can use with your camera. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US