Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(27,271 Reviews)
Rating breakdown 27,271 reviews
5 Stars
23,375
4 Stars
3,026
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
5
Amazing Phone with great features
on November 9, 2025
Posted by: Mastertron67
[This review was collected as part of a promotion.] I just got the Samsung Galaxy S25 Ultra and I’ve been loving it so far. It’s super smooth for gaming, especially in Marvel Contest of Champions — parries and swipes feel way more responsive and I don’t get lag like before. The battery lasts a long time too, even while playing. Also, the Galaxy AI photo tools are actually really useful. I’ve been able to clean up and edit pictures super easily without needing extra apps. Overall, it’s just a really solid phone and I’m glad I upgraded.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Screen issues
on November 9, 2025
Posted by: Redd
Display does not stay on long enough. Have selected the maximum time and the phone still shuts off at variable times. It was difficult to even type this message without it shutting off twice.
Response from Samsung USBy R&R Team, November 10, 2025
Hey Redd, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it can be when your device is not operating as intended or expected. We have provided a link to the Samsung Support Team for your convenience. They can work with you directly to assist you at your convenience in resolving this matter. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: crooner
Verified Purchase:Yes
Upgrade from S21 ultra. Everything is better. You can run it wide open or dumb it down by turning off various AI components. Fairly steep learning curve with all the bells and whistles. Have been a Samsung customer since the Moment slider phone and have never been disappointed. Average 7 hours SOT with approximately 25% battery remaining. Be sure to get Good Lock and Camera Assistant to help with customizations.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Not sure yet.
on November 9, 2025
Posted by: Vuvvie56
[This review was collected as part of a promotion.] Galaxi ai is the next big jump in electronics. I'm using it more and more.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Speakers and audio tone
on November 9, 2025
Posted by: Slowburn
[This review was collected as part of a promotion.] OK my name is Kaleb hudson since I was 12 years old I always trusted and used Samsung because of all the features it has to amke ot easy to use i love it
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I can't live without this phone
on November 9, 2025
Posted by: Raytech
[This review was collected as part of a promotion.] I've always been a big fan of apples, but since I got my first galaxy device s22 ultra, I've stuck with it. I've got my galaxy phone every year! This phone is definitely a refinement of s24ultra but it looks better with the flat edge design. The display is gorgeous and the UI is absolutely top of the class. With the galaxy AI integrated in this device, you can literally do anything with it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on November 8, 2025
Posted by: Sunny123
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a definitive hardware masterpiece, featuring a refined design, elite performance, and the best display on the market. The core upgrade for this generation is Galaxy AI, which is now deeply integrated into the operating system to act as a powerful layer of assistance. Features like Circle to Search and Live Translate are genuine, immediate productivity boosters that you will quickly rely on every day. While highly impressive, generative AI tools like photo editing are still imperfect, occasionally leaving visible artifacts on complex image manipulations. Ultimately, the S25 Ultra is a polished, top-tier flagship, where the practical AI suite makes an already premium device significantly smarter and more essential.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S25 Ultra is an excellent phone.
on November 8, 2025
Posted by: Changotote
[This review was collected as part of a promotion.] I went from the Galaxy S23 Ultra to the 25 Ultra and immediately noticed the size and weight difference. This is due to the larger battery witch in my experience runs almost two days without a charge. The quick charge is an amazing feature, when using a compatible fast charger.
Using this phone for photos and editing them with AI is like magic. It's easier than ever to add or delete images, as well as fix lighting, tone, and framing with generative edits.
The AI assistant is super easy to access. Just press the side button and ask a question. The assistant replies quickly in a natural voice.
I enjoy playing games on this phone, as it has no discernible lag and amazing stereo audio.
Overall the phone is sturdy as a rock. I've dropped it a few times and it has survived unscathed.
I was very disappointed with the stylus however. Having used the S23 Ultra's sleek metal stylus with Bluetooth, this phone's stylus seems like a cheap knock-off. No Bluetooth, and made of plastic. For a premium, top-of-the-line device, this seems like a big misstep.
All that being said, I'm very happy with this phone for my day to day use, as I take tons of pictures and play games on it almost exclusively.
I would definitely recommend this phone to anyone that wants a solid phone with top notch camera and seamless AI assistance.
Value
4
Written by a customer while visiting Samsung US