Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(27,264 Reviews)
Rating breakdown 27,264 reviews
5 Stars
23,370
4 Stars
3,025
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
2
Storage
on November 14, 2025
Posted by: ThatGuy
from Washington
Overall, the phone itself isn't bad, decent speed. Good camera! But that being said, my main issue is the lack of SD card support for storage. When buying this product I didn't know at the time that SD card support was being discontinued for the S series. For a product that is becoming more advanced i feel SD card support wouldn't be to hard to include. It's a big deal if you don't like to use cloud storage devices and rather have an SD copy of all your precious memories to move between devices such as a new phone, or computer. Going a higher storage capacity seems like the better choice, but that costs extra, a lot extra if you don't have it vs. The SD card which could have been used to help at an more reasonable price. Had I known about the lack of SD card support It would have affected my purchase of my device from my service provider.
Response from Samsung USBy R&R Team, November 17, 2025
Hey ThatGuy, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the storage capacity of your device is to you every day. The removal of the additional slot for the micro SD card has helped enhance the overall durability and water resistance of your device for prolonged usage. We have shared a link to the Samsung Support Team if you have questions about any additional potential options for storage on your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Great camera, very clear screen.
on November 14, 2025
Posted by: Beautyantheink
[This review was collected as part of a promotion.] The only issue i have is it seems to charge slow and gets pretty hot while charging.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
GREAT
on November 14, 2025
Posted by: CKNOX3225
Expertise:Expert
EVERYTHIG IS GREAT ALL WE NEED IS THE S PEN BACK WITH BLUETOOTH AND SAMSUNG NEEDS THERE OWN VIDEO CALLING FEATURE FOR ALL SAMSUNG DEVICES NO MATTER THE NETWORK
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Anonymous
Expertise:Expert
Verified Purchase:Yes
Samsung is by far the best phone for the money. I have tried other brands but nothing compares to the quality of Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Thomas
from Madison Wisconsin
Expertise:Expert
Verified Purchase:Yes
Great phone with excellent features. The picture, sound and processor are the best available. I'll be back for any new electronics. Well done!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Bill R
from AZ
Expertise:Intermediate
Verified Purchase:Yes
Upgraded from S21Ultra. Amazing improvements in camera and speed. I am delighted.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Chavez
from South Carolina
Expertise:Intermediate
Verified Purchase:Yes
Definitely i love the phone.. i can do anything i want..
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, November 14, 2025
Hey Chavez, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are having such an amazing experience with your phone, and that the possibilities feel endless for ways it can enhance your life every day. Please, reach out to us again in the future if you ever have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic phone
on November 14, 2025
Posted by: Hadoosh98
[This review was collected as part of a promotion.] Ai in this phone is the best in market specially when it comes to edit photos and videos , camera is perfect i loved everything about my phone
Value
5
Response from Samsung USBy R&R Team, November 14, 2025
Hey Hadoosh98, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are loving the usage of your device for such a range of daily tasks, and that Galaxy AI is only enhancing your experience with your phone further. Please, reach out to us again in the future any time you have questions, or additional feedback you would like to share about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US