Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(27,040 Reviews)
Rating breakdown 27,040 reviews
5 Stars
23,223
4 Stars
2,998
3 Stars
514
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Posted by: Bill R
from AZ
Expertise:Intermediate
Verified Purchase:Yes
Upgraded from S21Ultra. Amazing improvements in camera and speed. I am delighted.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Chavez
from South Carolina
Expertise:Intermediate
Verified Purchase:Yes
Definitely i love the phone.. i can do anything i want..
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, November 14, 2025
Hey Chavez, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are having such an amazing experience with your phone, and that the possibilities feel endless for ways it can enhance your life every day. Please, reach out to us again in the future if you ever have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic phone
on November 14, 2025
Posted by: Hadoosh98
[This review was collected as part of a promotion.] Ai in this phone is the best in market specially when it comes to edit photos and videos , camera is perfect i loved everything about my phone
Value
5
Response from Samsung USBy R&R Team, November 14, 2025
Hey Hadoosh98, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are loving the usage of your device for such a range of daily tasks, and that Galaxy AI is only enhancing your experience with your phone further. Please, reach out to us again in the future any time you have questions, or additional feedback you would like to share about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
The best phone that samsung would ever made
on November 13, 2025
Posted by: FelonBabilonico
[This review was collected as part of a promotion.] I've been using the phone for my daily needs—work, gaming, watching videos, and more. In all this time, it hasn't let me down at all, and honestly, I couldn't expect anything less from Samsung, since I know they're the best in the market when it comes to making phones. I love the quality of the sharp images and videos. The artificial intelligence features are also a big part of my phone usage because they're quite useful and really helpful, I have no more words to express my love for Samsung ^^
Value
5
Response from Samsung USBy R&R Team, November 14, 2025
Hey there, we are grateful for your feedback on your Sasmsung Galaxy S25 Ultra. We are ecstatic to hear how many different ways you are using your device, and how helpful it has been to your for all of your daily tasks whether professional or personal. We look forward to hearing from you again in the future any time you have questions, or wish to share additional feedback on any of your Samsung products. We appreciate you being a loyal Samsung customer. -Elizabeth
Samsung Support
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent AI features and integration.
on November 13, 2025
Posted by: LiquidfactorX
[This review was collected as part of a promotion.] I love the Galaxy AI features of the phone and particularly use the live translate AI features to converse with another person ( non English speaking) really time!
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from California
Expertise:Expert
Verified Purchase:Yes
Totally high cost, Camera is completely grainy. My 5.5yr old Pixel even today gives high grade photos.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, November 14, 2025
Hi there Lavs, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not operating as intended or expected. We have provided links to articles to help you capture the best possible photos and videos with your device. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: TMPART
from Georgia
Expertise:Intermediate
Verified Purchase:Yes
As expected and enjoyed. Galaxy never lets you down.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
AWESOME PHONE....I JUS LOVE IT......THIS IS MY FOUTH SAMSUNG ULTRA.
Written by a customer while visiting Samsung US