Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(27,250 Reviews)
Rating breakdown 27,250 reviews
5 Stars
23,359
4 Stars
3,022
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Posted by: Sri G
from Delaware, Ohio
Expertise:Expert
Verified Purchase:Yes
Strong plastic or Burnt smell from the SPen, was okay for a week and suddenly started smelling plastic or burnt smell, didn’t understand where it’s coming from until the spen was removed from the slot and the smell got stronger, never expected this from the ultra series or any Samsung device to be honest.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 1, 2025
Hey Sri G, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important your phone is to you every day, and wanting the peace of mind that your device is operating as intended. We have provided a link to the Samsung Support Team and warranty information for your convenience. They can help you troubleshoot and resolve this experience. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Battery, Great Performance!
on November 29, 2025
Posted by: GarntGG
[This review was collected as part of a promotion.] The Galaxy AI has been incredible. it allows me to edit photos and complete everyday tasks with the built-in hybrid assistant. It combines Google's knowledge, with Bixby's task management and makes and awesome experience. The pen is really great, though I wish it still had Bluetooth, and the phone feels a little incomplete without it. Great phone would buy again!!!
Value
5
Written by a customer while visiting Samsung US
Posted by: Krishna
from Sterling Heights, MI
Expertise:Expert
Verified Purchase:Yes
I've been a loyal Samsung user since 15 years but of late Samsung has been releasing subpar products with zero innovation. The battery life is poor, doesn't even last me a whole day and the camera is terrible feels like it's 5 years behind the competition. This upgrade was just a waste of money for me
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, December 1, 2025
Hey Krishna, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not meeting your expectations. We have provided troubleshooting guides to help you maximize the battery life and capture the best possible photos and videos with your phone. We have also shared a link to the Samsung Support Team to offer additional assistance if this frustration continues with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful
on November 29, 2025
Posted by: Colenna
[This review was collected as part of a promotion.] This phone has been wonderful for both me & my husband.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Techworldwide
on November 29, 2025
Posted by: TECHWORLDWIN
[This review was collected as part of a promotion.] TECHWORLDWIN and all of your friends and relative friends and
Value
5
Written by a customer while visiting Samsung US
Posted by: Josué
from Los ángeles
Expertise:Intermediate
Verified Purchase:Yes
Okay, I have not had any problems right now with my cell phone, I like it because it is not heavy.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone!
on November 29, 2025
Posted by: Jazzphoenix
[This review was collected as part of a promotion.] The features are user friendly and help me manage my busy life.
Value
5
Written by a customer while visiting Samsung US
Posted by: Matthew C
from Georgia
Expertise:Intermediate
Verified Purchase:Yes
The phone is very well made except for 1 main issue. Being an unlocked phone it lacks the normal powerful coverage I get from T-Mobile. Certain areas I work I'm not getting the same coverage. My conversations drops. I never had this issue with a phone coming straight from T-Mobile. That's my only issue. If that can be fixed I would rate this 5 stars.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
5
Written by a customer while visiting Samsung US