Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(27,250 Reviews)
Rating breakdown 27,250 reviews
5 Stars
23,359
4 Stars
3,022
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
5
One in a Million
on December 1, 2025
Posted by: InkedBlondie
[This review was collected as part of a promotion.] The Newely updated Galaxy S25 Ultra will absolutely blow your mind with all of its new features! Starting with the Galaxy AI which allows you to conquer just about anything! You can edit your pictures like a pro, you can search for anything and find precise information and even steps on how to code! AI was our future, but its here now and Galaxy AI is definitely top tier!
The camera takes amazing quality photos and captures every little megapixel! The storage is amazing!
Whether you're a business moguel or just a everyday blue collar hard worker, this phone has features that will work for you!
Value
5
Response from Samsung USBy R&R Team, December 2, 2025
Hey InkedBlonde, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how much you are loving the updated features and amazing capabilities of your device. We would love to hear from you again in the future any time you have questions, or additional feedback you'd like to share with us about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Chaz N
from Connecticut
Expertise:Expert
Verified Purchase:Yes
Phone works much better than s22 ultra that I had. But is too large to carry around and type. I have never hand a phone that has popped out and dropped on floor this often.
Also not sure why n78 band was left out of the US model, makes the travelling experience vert terrible when in India with certain cellphone providers.
I would go for other options in future if they exist.
Also not sure why n78 band was left out of the US model, makes the travelling experience vert terrible when in India with certain cellphone providers.
I would go for other options in future if they exist.
No, I would not recommend this to a friend.
Design
1
Value
4
Response from Samsung USBy R&R Team, December 2, 2025
Hi there Chaz N, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We are pleased to hear that you are happy with the enhanced performance of your new device. We have provided a link to the Samsung Support Team if you are interested in exploring any options for a smaller size device with the same software. We hope you'll reach out to us again in the future any time you have additional feedback you would like to share with us. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Best business phone available
on December 1, 2025
Posted by: Redrum
[This review was collected as part of a promotion.] Definitely the better option if you need anything business related done. Compatible with all my applications assigned by the company.
Value
5
Response from Samsung USBy R&R Team, December 2, 2025
Hi Redrum, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing that you are enjoying the usage of your device for all of your work needs. We have shared a link to the complete manual for your device to help you discover additional features you may want to use like Galaxy AI, and best align the settings to your usage needs. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
I may have upgraded late but its worth it!
on December 1, 2025
Posted by: Whatshisface27
[This review was collected as part of a promotion.] I've always been a loyal samsung user always loved their UI and OS just everything about the freedom of their phones. I've had an S22 Ultra for a few years and the s25 Ultra was the right upgrade. Sure the S26Ultra is about to be announced in 3 months but so what? I dont need to constantly upgrade every time a new model drops. I love this phone and highly recommend the upgrade if you also have an S22 Ultra
Value
5
Response from Samsung USBy R&R Team, December 2, 2025
Hi there Whatshisface27, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the upgraded features and capabilities of your device. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Major disappointment 😞
on December 1, 2025
Posted by: SeantakesNY
Expertise:Expert
Disappointed. I'm a galaxy user since the S1. Two days ago I purchased this phone in order to upgrade from the 2nd S22Ultra i owned since I cant handle the poor battery on it and to avoid another phone that will bootloop and get the motherboard fried up. When i turned on the S25U I noticed a downgrade in camera. Display. Bluetooth S-pen. The Display colors are dull and grayish even when on vivid and adjusted. It does gets brighter but thats all. The selfie camera is a major disappointment. I look like im wearing makeup and I am a male. It makes me look pale and im non-white person. The quality is below average . The back cameras are better but still it make me look pale. No warmth . It changes my skin tone to white Grey something I cant explain. Video calls are a no no because of how I look. When comparing it to the S22ULTRA its a huge downgrade. It Feels like it relays more on software than hardware with the cameras on this new device. On the positive side. The battery is excellent. I am able to go straight 8 hours of heavy use until it gets to 30%. Even so. I decided to return the device this morning. Before i did that I compared selfie and main cameras on my 3 generations ago without a doubt the S25Ultra had the poorest performance. I went ahead and switched brand which i cannot mention on the review here. I hope they pull it off with the S26ultra. I will be trying it at the store before purchasing anything. Start innovating. Bring back Bluetooth connectivity to the Spen. Bring back punchy beautiful display colors. Better sensors that wont relay on software. Better selfie camera. I want to see my true skin tone not a powedered person. I hope that helps.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 1, 2025
Hi SeantakesNY, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when you have a new device that is not meeting your expectations in quality. We have some great resources to help you adjust the settings to best align to your preferences. We have provided links to the complete manual to help you with the different display settings, and other capabilities. We have also shared links to articles to help you with the camera settings, and S Pen functionality. We have lastly, shared a link to the Samsung Support Team to offer assistance any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4
Love the Camera
on December 1, 2025
Posted by: Love2art
[This review was collected as part of a promotion.] I love the camera on the S25 Ultra. Which is most of the reason I bought this phone again. I upgraded from the S21 Ultra recently. The only thing I don't like is the S pen seems cheap. My first one broke almost instantly (cracked) even though I only used it a couple times. And kept popping out of the storage spot.
Value
4
Response from Samsung USBy R&R Team, December 2, 2025
Hi there Love2art, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall pleased with the usage of your device, and the enhanced capabilities. We have provided a link to an article to help you with the redesigned S Pen features and integrating them in to your usage. We have also provided a link to the Samsung Support Team if you have questions about your device, or want to explore options for the cracked S Pen you mention. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Samsung Community
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy s25 Ultra
on December 1, 2025
Posted by: Galaxy1shopper
[This review was collected as part of a promotion.] I love this phone! Beautiful and has a great camera and screen. The Galaxy AI works absolutely 💯 percent.
Value
5
Response from Samsung USBy R&R Team, December 2, 2025
Hey there Galaxy1shopper, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the usage of your device, and finding so many amazing capabilities. We have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
The Pocket Supercomputer Dream Realized
on December 1, 2025
Posted by: Kronz1putt
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is the miniaturized supercomputer I always dreamed of. As a kid, the fantasy was just watching TV in your hand; today, this device handles my entire digital life. I can stream movies, manage music, post on social media, update my resume, and create images—the power is limitless. The sleek, titanium frame and stunning 6.9-inch Dynamic AMOLED display house truly breathtaking versatility.
The major breakthrough here is the Galaxy AI. This isn't just a feature; it's an integrated intelligence that has fundamentally changed the consumer experience. It proactively works for me. Features like Circle to Search feel like mind-reading, instantly identifying objects without leaving an app. The Generative Edit tools turn me into an expert photo editor, while Writing Assist instantly refines my tone. Galaxy AI makes the S25 Ultra's immense capabilities—like its 200MP camera and Snapdragon 8 Elite chip—effortless, intuitive, and genuinely helpful.
The phone tackles intensive tasks like reports and high-fidelity gaming without a stutter. With the integrated S Pen and stellar battery life, the S25 Ultra isn't just keeping up with the modern world; it's defining it. It fulfills every futuristic hope I ever had. This is the pinnacle of mobile technology.
The major breakthrough here is the Galaxy AI. This isn't just a feature; it's an integrated intelligence that has fundamentally changed the consumer experience. It proactively works for me. Features like Circle to Search feel like mind-reading, instantly identifying objects without leaving an app. The Generative Edit tools turn me into an expert photo editor, while Writing Assist instantly refines my tone. Galaxy AI makes the S25 Ultra's immense capabilities—like its 200MP camera and Snapdragon 8 Elite chip—effortless, intuitive, and genuinely helpful.
The phone tackles intensive tasks like reports and high-fidelity gaming without a stutter. With the integrated S Pen and stellar battery life, the S25 Ultra isn't just keeping up with the modern world; it's defining it. It fulfills every futuristic hope I ever had. This is the pinnacle of mobile technology.
Value
5
Response from Samsung USBy R&R Team, February 19, 2026
Hello Kronz1putt, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how amazed you have been with the features and capabilities of your device. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate youbeing a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US