Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(27,250 Reviews)
Rating breakdown 27,250 reviews
5 Stars
23,359
4 Stars
3,022
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
5
Best samsung device owned yet
on December 2, 2025
Posted by: Bigmark743
[This review was collected as part of a promotion.] Purchased this S 25 ultra last year at this time during the resale. Upgraded from my S21 ultra. Live this phone, super fast, excellent photos. AI is phenomenal. After seeing what AI can do. I question everything that I see.
Value
5
Response from Samsung USBy R&R Team, February 20, 2026
Hey Bigmark743, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled tohear that you are loving your new device, that you are finding it fast, and that Galaxy AI is such an amazing enhancement for your usage. We have provided a link to the Samsung Support Team for your convenience if you have questions during your usage. We appreciate you being a Samsung cusotmer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
S Pen Bluetooth
on December 2, 2025
Posted by: Lb123
Expertise:Intermediate
Why would you take away the s pen Bluetooth? I know there are other options for taking photos from a distance. I've tried it and it's not the same. I can't snap multiple photos like I could with the s pen. I was told this phone had all the same features as the s22 ultra, but then I found out the s pen doesn't have Bluetooth. I only got a new phone because mine started crashing. I'm considering replacing this piece of trash with an older model for the Bluetooth s pen.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 3, 2025
Hey there Lb123, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We know how important specific features on a device are to you during usage. We have provided a link to the Samsung Support Team if you would like to discuss any options that may be available to you for the functionality you are seeking. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Best Samsung phone I've had
on December 2, 2025
Posted by: Ruckus
[This review was collected as part of a promotion.] I enjoy the phone's familiar interface as ive used Samsung phone's for the last 15 years. This model is faster and "feels" bigger than my previous phone, but in a good way. I had always bought the Note series of phone's, however, switched to the S25 since the Notes are discontinued. Im excited I tried it out as they are the same size but the S25 has a screen the feels larger and easier to reach accross. I even enjoy learning about AI with the Galxay AI app, reinstalled.
Value
4
Response from Samsung USBy R&R Team, February 20, 2026
Hey Ruckus, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the large size and features of your device. We have provided a link to the complete manual for your device to help you fully explore the capabilities of your device, and integrate the amazing features in to your usage. We have also shared a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Matthew B
from Duluth, MN
Expertise:Expert
Verified Purchase:Yes
I have been using the Galaxy since it's inception. This line keeps getting better as time goes on. This phone has a great battery, but my favorite is the camera. I take long exposure night photos, and people are always amazed. That's what I've come to expect from Samsung; Amazing things!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 20, 2026
Hi Matthew B, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are enjoying your new device, and that the camera is a special highlight for you. We have provided a link to the complete manual for your device to help you with additional features like Galaxy AI that can enhance your experience with your camera further. We have also provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
1
Hotspot issue
on December 2, 2025
Posted by: Zaid
5 GHz band disabled while using Hotspot and no response from Samsung support
Response from Samsung USBy R&R Team, December 2, 2025
Hi there Zaid, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how important specific features of your device are to you every day. Often times access to hotspotting and other connection options are set and controlled by the carrier you are using with your device. We recommend reaching out to them directly to ensure your account and carrier have access to this option. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Literally the best phone you can get!
on December 2, 2025
Posted by: Skainet122
[This review was collected as part of a promotion.] I upgraded my samsung from s23 ultra to s25 ultra, as soon as I got it I was already seeing the upgrade, the camera is insanely good, I love using the feature of circle to search, this phone is literally anything you can ask for. Insanely good camera, super fast, really good battery that last literally all day, moreover, for videogames is really good, I play a really good variety of games, and they run so smooth. Really Loving this upgrade, I cannot be more excited.
Value
5
Response from Samsung USBy R&R Team, December 2, 2025
Hi there Skainet122, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are loving the upgraded features and capabilities of your device, and that you are using it for so many hobbies and activities every day. We have shared a link to the Samsung Support Team to offer assistance if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Great phone overall
on December 1, 2025
Posted by: MoisesCaRo
[This review was collected as part of a promotion.] Pros
AI everything, I love it, AI encompasses everything in the phone and enhances every single aspect of it. It is your sidekick that knows everything A+ on that for s25 ultra. Thank you samsung.
Great camera
Fast
Stylish I love the feel, texture, weight.
Love the color silver white is stunning
Good battery
AI everything, I love it, AI encompasses everything in the phone and enhances every single aspect of it. It is your sidekick that knows everything A+ on that for s25 ultra. Thank you samsung.
Great camera
Fast
Stylish I love the feel, texture, weight.
Love the color silver white is stunning
Good battery
Cons
It falls short on connectivity with att or any other carrier, if you are abroad roaming you are in trouble.
Battery while good, drains very fast. 1.5 full batteries in one day
Core is fast but downgraded from other Ultras
It falls short on connectivity with att or any other carrier, if you are abroad roaming you are in trouble.
Battery while good, drains very fast. 1.5 full batteries in one day
Core is fast but downgraded from other Ultras
Thoughts
Stylish outside but boring as heck inside
There is no launcher included to make it yours, personalitation wise. Good thing i got Niagara launcher.
Stylish outside but boring as heck inside
There is no launcher included to make it yours, personalitation wise. Good thing i got Niagara launcher.
I love my phone but wish it had more processing power, better battery and better connectivity hardware or software, att blames the device for this lacking issue. Friends and family will skip s25 and wait till s26 comes along..
Overall, Me personally I love it. Price is high, but worth it.
5 stars
Value
4
Response from Samsung USBy R&R Team, December 2, 2025
Hey MoisesCaRo, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are pleased to hear that you are overall happy with the usage of your device. We have provided links to resources to help you maximize the battery life and troubleshoot the connection of your device to your carrier. We have also shared a link to the full manual for your device to help you with the customization options available. Lastly, we have shared a link to the Samsung SUpport Team to assist you if you have additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
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Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Written by a customer while visiting Samsung US
Customer Rating
4
I like it, battery life and cameras are awesome.
on December 1, 2025
Posted by: Kakashi176
[This review was collected as part of a promotion.] I like it, battery life and cameras are awesome. And galaxy ai is nice and useful
Value
4
Response from Samsung USBy R&R Team, December 2, 2025
Hi Kakashi176, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are happy with the battery life, camera, and features of Galaxy AI on your device. We have shared links to resources to help you discover additional features, align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US