Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(27,250 Reviews)
Rating breakdown 27,250 reviews
5 Stars
23,359
4 Stars
3,022
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
5
The S25 is the best Samsung phone so far
on December 4, 2025
Posted by: Quackson
[This review was collected as part of a promotion.] The galaxy ai is a lifesaver, I use it almost everyday from removing people from photos to having Gemini from just pressing the action button is very convenient for me when I just need to add a task to my calendar or ask it a question.
Value
5
Written by a customer while visiting Samsung US
Posted by: Mitesh
from Dallas, TX
Expertise:Intermediate
Verified Purchase:Yes
The Galaxy S25 Ultra is an absolute powerhouse. The camera improvements are noticeable, especially in low light, and the zoom is sharper than ever. The display is stunning, battery life easily lasts all day, and performance is super smooth with the new Snapdragon chip. It’s expensive, but if you want the best Android phone of 2025, this is it.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product it good
on December 4, 2025
Posted by: Norbit
[This review was collected as part of a promotion.] I had my other phone for quiet a long time and I just got this phone and I love it I would recommend it to anyone I love the running software and the bigger screen
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade
on December 4, 2025
Posted by: SuperRedNova
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a great upgrade from my previous phone. The Galaxy AI really streamlines the experience besides just the normal upgrades. I am very satisfied.
Value
5
Written by a customer while visiting Samsung US
Posted by: Kissifurtn
Verified Purchase:Yes
Great phone. New features easy to navigate. Comes with pen
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone at the moment in all aspects
on December 3, 2025
Posted by: DimaShevchuk
[This review was collected as part of a promotion.] I am a long-time fan of Samsung technology! TVs, Phones. Watches, Tablets, Headphones, Refrigerator, Oven! I have it all and it works great!!! I bought a Samsung S25 ultra 1tb and I am super satisfied! With all this, I still have a Samsung S20 Ultra, which my daughter stole and it still works perfectly!!! I recommend it to everyone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S25 Ultra
on December 3, 2025
Posted by: Jeffrey
[This review was collected as part of a promotion.] I like the changes and updates that have been made to the new Galaxy S25 Ultra such as the rounded bezel and the rear design of the phone including the cameras. I haven't found anything about the phone that I haven't liked.
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from portland, oregon
Expertise:Expert
Verified Purchase:Yes
Not bad, but not better than others. The unlock experience with fignerprint and face is worse than my 2-year old pixel 8 pro. The face unlock never works when I'm in bed. finger print fails frequently as well. The camera is just comparable with my 2-year old pixel 8 pro, not outstanding at all.....Considering it is samsuning's current flagship phone, I definitely won't recommend to others.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
4
Value
2
Response from Samsung USBy R&R Team, December 4, 2025
Hey Nick Xie, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not aligning to your expectations in functionality. We have provided links to articles to help you troubleshoot the biometric functionality, and capture the best possible photos and videos with your device. We have also shared a link to the Samsung Support Team to assist you further if these frustrations continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US