Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB S908U Unlocked - Red
Average customer rating
4.6
(251 Reviews)
Rating breakdown 251 reviews
5 Stars
192
4 Stars
42
3 Stars
6
2 Stars
4
1 Star
7
97%of customers recommend this product.
(
221 out of
229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB S908U Unlocked - Red
Customer Rating
1
Keeping my Z Fold 3 instead of this phone.
on June 8, 2022
Posted by: Jayko23
from Kissimmee, FL
Expertise:Expert
One of the reasons I wanted to give this phone a chance was because of the fear of my Z Fold 3 not surviving long term ownership . I have seen many people who's inner screen has shattered without the phone ever being dropped. I decided to give the s22 ultra a chance . when I first got it , I found the phone to look very clean and sturdy but that is where everything else ended. The phone battery is really bad , the phone lags and freezes up while opening apps and the phone experience was nothing compared to my Z Fold 3 which I love by the way . I decided to just keep the Z Fold 3 and take my chances with it until the Z Fold 4 comes out . I wouldn't recommend buying this phone.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 13, 2022
Hi Jayko23, thank you for your feedback on your Galaxy S22 Ultra 5G. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. It looks like your phone may still be under warranty, we recommend reaching out to our Samsung Care+ team and they can help troubleshoot your device. I have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
3
Good Phone but...
on August 23, 2022
Posted by: AK67
from Wisconsin
Expertise:Intermediate
Had the phone for about 4 months. Love it especially the cameras. I am able to take detailed pictures of the moon. The only thing I am upset with is I dropped it less than 12 inches off the ground and the screen cracked. They said it has the Corning's Gorilla Glass Victus+ but it can't survive a low drop. I am not an accident prone person with my phones and I've taken great care of all my phones so I didn't purchase a protection plan. It is disappointing that you spend all this money on a new device with new features and they still can't create a screen that lasts low falls.
Features
4
Performance
4
Design
3
Value
4
Response from Samsung USBy Bethany, Social Commerce, August 25, 2022
Hello. Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate all feedback as we strive to innovate and improve on the design and functionality of our products. We’re thrilled you love the camera! I’ve attached a link to Samsung Repair Services. Often times they’re able to accommodate in home or walk-in services for your convenience. Also attached are some cases and screen protectors you can choose from to help protect your device. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
https://www.ubreakifix.com/samsung
smsng.us/Samsung-Support
Accessories, Chargers & Cases | Galaxy S22 Ultra | Samsung US
https://www.ubreakifix.com/samsung
smsng.us/Samsung-Support
Accessories, Chargers & Cases | Galaxy S22 Ultra | Samsung US
Written by a customer while visiting Samsung US
Customer Rating
1
Total Dissapointment
on March 23, 2022
Posted by: NoteLover
from Dallas Texas
Expertise:Expert
Speaker sound blown and earpiece muffled, battery doesn't last. I am a Note fan and doesnt compare to Note. Hate that has no memory card slot. Also screen started to get fussy.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
WELL THOUGHT OUT
on November 26, 2022
Posted by: Cj F
Totally love it. Will NEVER go back to Crapple. A lot of tought went into every detail ... and the extra storage ... couldn't be happier.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Honest opinion revisted
on March 17, 2022
Posted by: Jesse
Expertise:Intermediate
Ok so I wrote a review a few days ago speaking to my personal experience with my S22 Ultra and after reading the other reviews I decided to really dive deep and see what this phone can do especially when compared to my wife's 13 Promax. Originally I felt this phone was excellent and pretty much matched everything the Iphone was great at and even beat it in some key areas. I still feel that way about it and really do like my S22 Ultra alot and it is honestly the best phone I've owned. That being said I can honestly say there are some things I do feel could've been better and, at least to me, don't make sense for this phone. I do feel that this phone would've greatly benefited from a larger battery given the more powerful chipsets it has. Battery life does get better over time as the phone gets used to the user but the larger battery still would've made more sense. My next point may get some flack but again this is just my opinion. I don't feel the Note series makes sense in an S22 lineup and would've been a better fit being integrated into the Z Fold. It has the extra real estate that'll allow you to truly see what the S pen can do and just fits really well as the new Note. The S22 Ultra instead could've had the larger battery, the better and louder speakers, better mics, and maybe even better antennas with the extra space it would have if it didn't have an integrated Pen.. basically just leave the 22 Ultra as an S21 Ultra upgrade. Exactly the same but a little better in every way. It works wonderfully for the Iphones and will most likely do the same for the S lineup. All this being said I still stand by my original opinion that my 22 Ultra is a great phone, I just feel that with a few minor changes it could've easily been even better
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
The reviews about it being a revised S21 were true
on March 28, 2022
Posted by: Alex
Expertise:Expert
First, "red" is very much exactly like "coral" on the pantone scale (16-1456). The S-pen is the same color as the phone, nice touch. Not oversized like the other SPens.
Overall, the design of the phone is a lot nicer than the S21 Ultra (what I came from). The "Note" style features. The phone however, does somehow get worse reception than my S21 Ultra... I don't understand it, never will, despite scouring over the tech specs and not even having a case on this phone. Firmware issue? Radio issue? I cannot answer that. I opted for the 512gb model because I take a boatload of 8k video and hi-res photos, which the S21 Ultra did phenomenally. Obviously only a slight camera upgrade here, but again, my main focus was on the Note style features and an integrated, manageable SPen with some more screen space.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy Charles, Samsung Care, April 7, 2022
Hi Alex. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
The phone has a poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/.
Check for a software update on your phone https://www.samsung.com/us/support/answer/ANS00077582/
How to update your galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144378860
Have a great day.
^Charles
The phone has a poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/.
Check for a software update on your phone https://www.samsung.com/us/support/answer/ANS00077582/
How to update your galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144378860
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
It is a downgrade from S22Ultra
on March 16, 2022
Posted by: Uehia
from Dallas
Expertise:Expert
I was very excited about this device. So I upgraded to the s22 ultra and trade it in my s21 ultra. To my horror and dismay this phone is junk. Battery life is too short. I did not do much on my phone and on my first day my battery was down to 20% at 3:00 p.m. the big major issue is the speaker. The speaker sounds so cheap so Tinny and the volume is too low. If you watch YouTube or listen to music on your phone you would be very frustrated with the speaker. Also the camera even though Samsung announce some upgrades, that camera is blurry and does not take sharp pictures. I hate this phone and I regret buying it. The s pen is completely useless.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
The battery sucks
on May 9, 2022
Posted by: Dragoncj
from Wisconsin
Expertise:Intermediate
The battery doesn't last for or then 15 hours in mine... I have owned 3 months now and the full charge to die keeps getting shorter and shorter.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US