Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Green
Average customer rating
4.8
(16,802 Reviews)
Rating breakdown 16,802 reviews
5 Stars
14,533
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Green
Customer Rating
2
Glitches here and there
on July 29, 2024
Posted by: Treetree
[This review was collected as part of a promotion.] Glitches out a little from here and there. Screen scratched and cracked way too easy. Home buttons don't work sometimes. Phone started to freeze as I was trying to type after 5 months of use
Value
2
Response from Samsung USBy R&R Team, September 9, 2024
We appreciate your candid feedback! Our customer insights are invaluable to us. We see that you reached out to leave a review of the Galaxy S24 Ultra. If you are encountering challenges with apps freezing or crashing, there are several steps you can take to address the situation. These include clearing the app cache, checking for app compatibility with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and checking for additional updates.
First, make sure that your phone's software is up to date with the latest version available. To do this, go to Settings, tap on Software update/System updates, and then select an available update option. If you have already done this, you can find further options to optimize your S24 Ultra's performance by following the attached link. Additionally, keep in mind that Samsung offers a 12-month limited warranty for manufacturer defects. You also have the option to add additional coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support. If you are experiencing challenges with the home button, try putting your device in safe mode to check if it may be a third-party app causing the situation. To do this, press and hold the Power button until the Power off prompt appears, then release. Next, tap and hold Power off until the Safe Mode prompt appears, and then tap Safe Mode. Your Samsung Galaxy will reboot in Safe Mode, allowing you to test out the Home button. If it is still unresponsive after trying it in safe mode, please reach out to us at Samsung Support so that we can further assist you. If you require any further assistance with any of what you are experiencing, do not hesitate to reach out to us! -Kelvin
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
First, make sure that your phone's software is up to date with the latest version available. To do this, go to Settings, tap on Software update/System updates, and then select an available update option. If you have already done this, you can find further options to optimize your S24 Ultra's performance by following the attached link. Additionally, keep in mind that Samsung offers a 12-month limited warranty for manufacturer defects. You also have the option to add additional coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support. If you are experiencing challenges with the home button, try putting your device in safe mode to check if it may be a third-party app causing the situation. To do this, press and hold the Power button until the Power off prompt appears, then release. Next, tap and hold Power off until the Safe Mode prompt appears, and then tap Safe Mode. Your Samsung Galaxy will reboot in Safe Mode, allowing you to test out the Home button. If it is still unresponsive after trying it in safe mode, please reach out to us at Samsung Support so that we can further assist you. If you require any further assistance with any of what you are experiencing, do not hesitate to reach out to us! -Kelvin
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone, easy to use
on July 29, 2024
Posted by: Bloobs69
[This review was collected as part of a promotion.] The samsung galaxy s24 ultra is an easy phone to use it helps you understand the apps and setting that you're able to use. The camera is amazing, with zoom, clarity, and precision. Every picture comes out nice and clean.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S23 ultra
on July 29, 2024
Posted by: Josefran1705
[This review was collected as part of a promotion.] Hello good afternoon I am loyal to the Samsung brand and I have my S23 Ultra and the performance of my phone is the maximum and I would like to change it for the S24 Ultra thank you.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone !
on July 29, 2024
Posted by: PinkLadi
[This review was collected as part of a promotion.] First and foremost I love the camera and how much you can zoom in. I love the assistance of Galaxy AI.....being able to circle something and find it to purchase. And the instant translation while on the phone is amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it. Best phone
on July 29, 2024
Posted by: ahg1977
[This review was collected as part of a promotion.] The best phone created, with the Galaxy AI included is fantastic
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Strong All Purpose Phone
on July 29, 2024
Posted by: Jamesboy
[This review was collected as part of a promotion.] The camera and battery life are pretty solid on this device. I enjoy that the most, very durable as well
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Yet
on July 29, 2024
Posted by: BillyBaggins
[This review was collected as part of a promotion.] The camera on this phone is amazing.
The charge lasts forever.
Galaxy AI is cool, too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
As always, the Samsung S24 doesn't disappoint!
on July 29, 2024
Posted by: BarbM59
[This review was collected as part of a promotion.] I use my galaxy for streaming, browsing social media platforms, taking pictures and playing games. I especially love the Galaxy AI, a game changing feature for me. I'm a big fan of all Samsung products.
Value
5
Written by a customer while visiting Samsung US