Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Green
Average customer rating
4.8 out of 5
4.8
(16,802 Reviews)
Open Ratings Snapshot
Rating breakdown 16,802 reviews
5 Stars
14,533
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product. 
(
1,103 out of 1,229
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Green
Customer Rating
2 out of 5
2
Keep your S23.
on July 20, 2024
Posted by: TheGemHunter
Expertise:Expert
Folks that love the S24 Ultra must have owned a stone tablet in the past. The S24 camera is no where near as good as the S23, photo editing software is extremely deficient, constant - endless updates, fair to poor battery life and the list goes on. I get it, if you've never owned a real quality phone the S24 must look good but honestly, I would rather have my earlier versions. It is not uncommon for me to be in a room where other folks with older phones have great reception, my S24 will have 1 bar and drop calls. I've regretted the S24 since day one and will not even consider an S25 unless significant upgrades are made.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, July 22, 2024
Your candid feedback is appreciated. We highly value our customer's feedback as we are dedicated to enhancing our products and services. The Galaxy S24 Ultra features the innovative Quad Tele system, making it the first Galaxy smartphone to do so. This system allows users to capture sharper and more detailed photos within the optical zoom range they commonly use. Even while using digital zoom, the AI Zoom solution, powered by the new ProVisual engine, enables users to achieve more precise photos and videos compared to previous models. The ProVisual engine also enhances high-resolution, Nightography, and Super HDR photos. For a more professional touch, we recommend utilizing the Pro Mode on your camera app. Additionally, I will be providing a link to troubleshoot what you are experiencing with your battery. If this persists, we recommend reaching out to us at Samsung Support for further assistance. - Kelvin
https://www.samsung.com/us/support/answer/ANS10002534/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Gorgeous and Powerful
on July 20, 2024
Posted by: James
from California
Expertise:Intermediate
Verified Purchase:Yes
The phone is a powerhouse. I finally switched from a Note 10+ and I'm not disappointed. S Pen feels great and writing on a flat screen really is more comfortable. Swiping in for the edge bar does take a little getting used to especially with a case. And this color is just wow, absolutely gorgeous imho.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good picture
on July 20, 2024
Posted by: Isaac
from Texas
Expertise:Expert
Verified Purchase:Yes
Good phone with quality pictures.Easy to access and set up.
I would recommend this to a friend!
Performance
5 out of 5
5
Design
4 out of 5
4
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung User
on July 20, 2024
Posted by: Thierry
from Brooklyn, NY
Expertise:Expert
Verified Purchase:Yes
Great display, great navigation, great response rate, great connectivity
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S24 ultra
on July 21, 2024
Posted by: Chris D
from Philadelphia PA
Expertise:Intermediate
Verified Purchase:Yes
Great phone. I upgraded from the s23ultra and it was worth it
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
S24
on July 21, 2024
Posted by: Tanvir raju
from Ny
Expertise:Intermediate
Verified Purchase:Yes
Phone gets overheat that's why i had to return my item.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, July 22, 2024
Thank you for contacting us with your feedback, Tanvir. We see that you are inquiring about the S24 Ultra. Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have an optimal temperature range for operation. While they may feel warm under certain conditions, such as when charging, this will not affect the device's performance or lifespan. Galaxy devices are equipped with built-in safeguards to notify and protect themselves if their temperature exceeds the normal operating range. If you have any further concerns or questions, please don't hesitate to contact us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love this phone
on July 21, 2024
Posted by: M Nguyen
from Houston
Expertise:Beginner
Verified Purchase:Yes
Really enjoy the ease of this phone and the pen. Would recommend to anyone.
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Good but usb-c issues
on July 21, 2024
Posted by: Tom B
Verified Purchase:Yes
Good phone but Samsung need to fix the USB C port that disconnects USB C headphones when switching apps. It's incredibly frustrating to have to keep reconnecting them every few minutes - this is a well known issue that many people have reported and can be found online too.
Response from Samsung USBy R&R Team, July 22, 2024
Thank you for contacting us, Tom. We see you're reaching out regarding your S24 Ultra your headphones disconnecting. Samsung provides a 12-month limited warranty for manufacturer defects. We also offer additional coverage through Samsung Care+ for eligible devices. Please use the link below to troubleshoot potential reasons why sound may not be playing from the headphones. If the issue persists, please contact Samsung Support for further assistance. -Kelvin
samsung.com/us/support/troubleshooting/TSG01001416/ (freezing)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
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