Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Green
Average customer rating
4.8
(16,802 Reviews)
Rating breakdown 16,802 reviews
5 Stars
14,533
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Green
Posted by: K A S70
from ND
Expertise:Intermediate
Verified Purchase:Yes
I've never had an unlocked phone before, it seems to be missing things I previously used. The whole process went great.
Written by a customer while visiting Samsung US
Posted by: M LP
Expertise:Intermediate
Verified Purchase:Yes
I upgraded from the Galaxy Note 20 Ultra. That phone was great, but it was time for a change. It's noticeably faster, and with four times as much storage (from 128GB to 512GB), it was hard to pass up. I still wish there was an option to add an SD card, but that's just me being nitpicky. The pen is also something I didn't want to give up as it's useful for working with documents and taking quick notes without even having to sign into the device for those random on the fly ideas.
Features
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Erwinlee
Expertise:Intermediate
Verified Purchase:Yes
Good phone. I'd prefer the note series, but since it does have the stylus, usb c, and capable of wireless charging, it is a good phone. I had the z flip 3 5G but it was a bit small for my taste. I do miss the expandable memory but I don't think that's coming back anytime soon.
I would recommend this to a friend!
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: David
from Woodruff SC
Expertise:Expert
Verified Purchase:Yes
Phone losses connection to wifi constantly, freezes up for several seconds at a time. My s22 ultra was much better than this one.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, July 12, 2024
Thank you for taking the time to reach out to us, David. Your feedback is greatly appreciated as we strive to bring you the best products and services. We see that you are reaching out concerning your S24 Ultra. We would like to provide some troubleshooting steps for what you are experiencing. The first thing we want you to do before anything is make sure your phone is up to date with the current software. Let's start with what you are experiencing with your Wifi. I will be attaching a link below that provides methods to troubleshoot what you are experiencing with your Wifi. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. I will also be attaching a link that will help provide you with steps to troubleshoot this. If this persists, please reach out to us at Samsung Support so that we can further assist you. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01001559/ (wifi)
https://www.samsung.com/us/support/troubleshooting/TSG01001416/ (freezing)
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01001559/ (wifi)
https://www.samsung.com/us/support/troubleshooting/TSG01001416/ (freezing)
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: InkBoss
from Michigan
Expertise:Intermediate
Verified Purchase:Yes
This phone is fast and the display is amazing! I upgraded from the s23 ultra. I really did not think this would be a big upgrade as in display and functionality. But it was. Definitely recommend the s24 ultra.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: acento63
from California
Expertise:Intermediate
Verified Purchase:Yes
So far I am loving my new device. Coming from a Note 20ultra it made it much easier.
I would recommend this to a friend!
Value
5
Written by a customer while visiting Samsung US
Posted by: Sebas
from Chicago, IL
Expertise:Intermediate
Verified Purchase:Yes
The phone works extremely well. I've been using it daily, testing out every feature. It may be quite the costly but it's worth it.
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Kimberlyn
Verified Purchase:Yes
Light weight compared to my 2 previous Fold phones. Samsung produces great cellphone products!
Written by a customer while visiting Samsung US