Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Green
Average customer rating
4.8
(16,802 Reviews)
Rating breakdown 16,802 reviews
5 Stars
14,533
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Green
Posted by: Anonymous
from San Jose, California
Expertise:Intermediate
Verified Purchase:Yes
Everything's perfect except for the on screen fingerprint. I'm using Fold 5 and Flip 5 and both has perfect fingerprint sensors and I've never had any problem unlocking my screen. But the sensor on S24 Ultra is bad
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great everyrhing
on July 9, 2024
Posted by: ChocolateChipSwag
from Orlando Fl
Expertise:Expert
I am happy to have my S24 ultra. Yet I need to get my rebates with them to redeem
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Joe Rogon
from NJ
Expertise:Expert
Verified Purchase:Yes
Superb upgrade to the S23U. After cracking my screen, with trade in and special color deal, I got a new S24U for half the price.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Carl
from Tennessee
Expertise:Intermediate
Verified Purchase:Yes
Everything about this phone is great cant finnd any thing to complain about
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Alejandro
from Houston, Texas
Expertise:Intermediate
Verified Purchase:Yes
loved it amazing phone, so advanced, great camera, insane customization
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Vertiginouz
from Connecticut
Expertise:Expert
Verified Purchase:Yes
The best phone for power users. The flat screen makes a comeback, finally no glare on the sides of the screen in bright conditions like with overhead office lights! The flat screen is also much more useful for using the s pen. Samsung Dex allows me to plug into a big monitor, keyboard, and mouse with just one cable to allow me to use the phone as a desktop replacement for times when I don't need windows apps. The convenience of having all my files, photos, browser tabs, social media accounts on one device makes dex the hidden gem of samsung/android. Such a unique feature should be advertised more!
The only compromise in my opinion as an amateur photographer is that the sensor size of the 3x telephoto is too small. Make it 1/2.5 inch like the ultrawide and 5x, and then you have a winner that rivals the photography focused Chinese phones like the xiaomi 14 ultra, OPPO find x7 ultra, and vivo x100 ultra. The 3x is probably my most used focal length but has the smallest sensor size, so it doesn't work well or at all in low light
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Maryland
Expertise:Expert
Verified Purchase:Yes
My ultra 24 is over heating when watching program on YouTube
Design
1
Response from Samsung USBy R&R Team, July 11, 2024
Thank you for reaching out to provide your feedback! We always aspire to provide the best service and products for our customers. We noticed that you are reaching out to us regarding your S24 Ultra. Samsung offers a 12-month limited warranty for manufacturer defects through our Samsung Care program. While your S24 Ultra may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, the device may temporarily generate heat on various occasions. There are several factors that may be causing this. Please refer to the link below to help troubleshoot what you are experiencing with your device. If this persists, then we recommend you reach out to us at Samsung Support for additional help. -Kelvin
samsung.com/uk/support/mobile-devices/how-to-prevent-the-overheating-of-your-galaxy-device/#:~:text=Disconnect%20the%20charger%2C%20and%20close,damaged%20or%20incompatible%20charging%20cable. (Phone temp.)
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
samsung.com/uk/support/mobile-devices/how-to-prevent-the-overheating-of-your-galaxy-device/#:~:text=Disconnect%20the%20charger%2C%20and%20close,damaged%20or%20incompatible%20charging%20cable. (Phone temp.)
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
2
Simply not as good or useful as the Note 20 ...
on July 11, 2024
Posted by: bentl1
Expertise:Expert
What a HUGE disappointment! At best an extremely small performance boost while sacrificing some of the things wanted in an expensive phone. Firstly, at MANY have complained, why is this a left-handed phone? The S-pen is on the wrong side for 90% of ALL users! And here's a truly huge screwup ... NO ability to use a SD card! So the memory is extremely limited even after buying the most expensive model. What were thinking??? Why cripple the memory? If you travel & shoot 4K video, you'll run out of room really quick. That means you are then REQUIRED to bring a laptop to clear the tiny internal memory. Such a ridiculous mistake. Samsung took the phone that had the highest loyalty rates and deliberately killed some the things that are the most important.
Why would the do that? Clearly, they aren't listening to the people that buy the newest "Note" phone. Even changing the name was another example of not caring or listening to it's customer base. At CES inside the Samsung booth, I heard a constant stream of complaints from those very people who hated the left-handed design & lack of memory ... those people repeatedly told them that they wouldn't upgrade has a result. Samsung can't understand why sales are dropping for each new "Note" ... how about actually giving people what they want?????
Why would the do that? Clearly, they aren't listening to the people that buy the newest "Note" phone. Even changing the name was another example of not caring or listening to it's customer base. At CES inside the Samsung booth, I heard a constant stream of complaints from those very people who hated the left-handed design & lack of memory ... those people repeatedly told them that they wouldn't upgrade has a result. Samsung can't understand why sales are dropping for each new "Note" ... how about actually giving people what they want?????
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, July 18, 2024
Thank you for reaching out to us! We aim to provide our customers with exceptional service and products. We noticed that you are contacting us about your Galaxy S24 Ultra. From the titanium frame hardware to the AI-packed software, the Galaxy S24 Ultra offers an enhanced experience compared to its predecessor. It's like a newer and better version of the Note, with the Galaxy AI experience. You can overcome language barriers with Live Translate, capture more details in low light with Nightography Zoom, and search more efficiently using Circle to Search with Google. The S24 Ultra's camera has undergone significant improvements, including a 200MP main camera lens (compared to 12MP on the Note20), 4x optical-level zoom options (compared to 1x), and improved Space Zoom that magnifies images up to 100x (compared to 30x). Additionally, it still features a large 6.8” display and an embedded S Pen for note-taking. Feel free to let us know if you have any other concerns through Samsung Support. - Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
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smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US