Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Green
Average customer rating
4.8
(16,802 Reviews)
Rating breakdown 16,802 reviews
5 Stars
14,533
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Green
Posted by: Khine Khine Myint
from Yorba Linda, LA
Expertise:Intermediate
Verified Purchase:Yes
Everything is great. I love it. The battery lasting is awesome.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great system
on July 8, 2024
Posted by: Luv2shop
I bought this a month ago and it's the best phone ever
Written by a customer while visiting Samsung US
Posted by: Mathy
from Galveston, TX
Expertise:Expert
Verified Purchase:Yes
I love it, its my favorite phone in Samsung Series
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Didn't beat my expectation, slightly disappointed.
on July 8, 2024
Posted by: John L
Expertise:Intermediate
Verified Purchase:Yes
So my 2 years old S22 ultra stopped working all of a sudden and I had to get a new phone and upgraded to the S24 ultra. Since I am comparing to a 2 years old model it didn't make much difference besides the better battery life and maybe slightly faster. That is about the only pros I had notice so far. The cons so far are the camera when I take a picture everything looks really pale or have a white tint to it. The picture does not look natural and looks pretty bad to be honest. The speaker on my old S22 ultra seems to be louder too, I have to almost always put my volume close to max in order to hear things clearly on the s24 ultra but while I was using my S22 ultra before it broke I set the volume about 25-50% most of the time.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Response from Samsung USBy R&R Team, July 9, 2024
Hey John! It's always great to hear from you and get your feedback. We noticed that you're inquiring about the Galaxy S24 Ultra. From the titanium frame hardware to the AI-packed software, the Galaxy S24 Ultra offers an enhanced experience compared to its predecessor. Additionally, the Galaxy S24 Ultra features a Quad Tele camera system that can capture clearer, higher resolution zoomed-in photos compared to the Galaxy S23 Ultra. We recommend using the pro mode in your camera settings to manually adjust settings such as ISO, shutter speed, and exposure levels, express your own style with filters, or adjust the white balance settings to accommodate different lighting conditions. I will be attaching a link that will help you troubleshoot your S24's sound. If this persists, please reach out to us at Samsung Support for more assistance. -Kelvin
https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-the-sound-on-your-galaxy-smartphone-is-not-working-properly/ (sound)
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https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-the-sound-on-your-galaxy-smartphone-is-not-working-properly/ (sound)
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Las Vegas, NV
Expertise:Intermediate
Verified Purchase:Yes
Awesome. Very powerful phone with near infinite customizability. Some quirks, hence 4/5 stars.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Requiem
from Usa
Expertise:Intermediate
Verified Purchase:Yes
Its definitely upgrade from my Note 9 in terms of performance and battery life. But there are some downsides, mostly the lack of extra features on the phone (magnetic samsung pay and sd card support are my two big ones) and in the unboxing experience. My old note 9 came with a charger, headphones, and s-pen tip replacements that I did inevitably end up using. Now its just a phone and a dual usb c cable. Wish it came with a charger so I can fully utilize super fast charging without spending more on chargers.
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Better features
on July 9, 2024
Posted by: Attracts Pscyhos
Ive not bought this prouduct yet. Still usung Samsyng Galaxy 23 Ultra
Written by a customer while visiting Samsung US
Posted by: Victor
from Washington
Expertise:Intermediate
Verified Purchase:Yes
The phone is a good phone but the colors and the screen resolution looks a lot better in my samsung galaxy s21 ultra I hope it's something that can be resolved with an update
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
2
Response from Samsung USBy R&R Team, July 9, 2024
Thank you for your honest feedback, Victor. Your feedback never goes unnoticed as we strive to bring the best products to our customers. We're very pleased to hear that you like the phone. We understand that the look and feel of your device are essential to our customers. The Galaxy S24 Ultra display also has better visibility than its predecessors due to a higher peak brightness of 2600 nits and newly applied Corning Gorilla Armor. We recommend that you check out the Screen Mode setting on your device to customize the color settings to match your preferences. To do so, from Settings, tap Display, and then tap Screen mode. Tap Vivid or Natural. If you choose Vivid, you can adjust the slider to make the display look cooler or warmer. You can also tap Advanced settings to manually adjust the screen's color. If you have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US