Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Green
Average customer rating
4.8
(16,802 Reviews)
Rating breakdown 16,802 reviews
5 Stars
14,533
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Green
Posted by: Anonymous
Verified Purchase:Yes
I just got mine a few weeks ago, I love the flat, anti-reflective screen, I love it
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Goldsboro NC
Expertise:Intermediate
Verified Purchase:Yes
Great phone and i love the AI and the camera as always is the best
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anon
from MI
Expertise:Expert
Verified Purchase:Yes
Fast delivery,,I love the phone.. highly recommend
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: GURA
Expertise:Intermediate
Verified Purchase:Yes
It's a good phone a d advance essay to handle I like it
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Written by a customer while visiting Samsung US
Customer Rating
1
More improvement needed
on June 8, 2024
Posted by: Endure
from Atlants
Expertise:Expert
I traded in my s23 ultra with the s24 ultra, usually change my phone every year because of the camera upgrade. I am very disappointed with this phone, the picture quality and the camera is terrible. The AI feature was also present in my s23 ultra after upgrading the software. There's no added benefit. Samsung needs to include the Green screen video in their next upgrade and perfect on the AI picture editing.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, June 10, 2024
Hi there Endure,
Thanks for taking the opportunity to review your Samsung Galaxy S24 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24 Ultra has a Quad Tele camera system that can capture clearer, higher resolution zoomed-in photos than Galaxy S23 Ultra. The 50MP Camera now comes with 5x optical zoom. Even at 5x zoom, you can see the vivid effects of Nightography in low light. The new ProVisual engine supports overall photography experience such as high resolution, Super HDR, AI Zoom, Nightography and Generative Edit. Your Galaxy S24 Ultra display also has better visibility than Galaxy S23 Ultra due to a higher peak brightness of 2600 nits and newly applied Corning Gorilla Armor. Without having more information available regarding what you may be experiencing with your Galaxy S24 Ultra and without being able to ask you any follow up questions to clarify what you have shared with us; I recommend reaching out to Samsung Support if you would like any further assistance with troubleshooting your device. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Thanks for taking the opportunity to review your Samsung Galaxy S24 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24 Ultra has a Quad Tele camera system that can capture clearer, higher resolution zoomed-in photos than Galaxy S23 Ultra. The 50MP Camera now comes with 5x optical zoom. Even at 5x zoom, you can see the vivid effects of Nightography in low light. The new ProVisual engine supports overall photography experience such as high resolution, Super HDR, AI Zoom, Nightography and Generative Edit. Your Galaxy S24 Ultra display also has better visibility than Galaxy S23 Ultra due to a higher peak brightness of 2600 nits and newly applied Corning Gorilla Armor. Without having more information available regarding what you may be experiencing with your Galaxy S24 Ultra and without being able to ask you any follow up questions to clarify what you have shared with us; I recommend reaching out to Samsung Support if you would like any further assistance with troubleshooting your device. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Written by a customer while visiting Samsung US
Posted by: icatalan
from El Centro, Ca
Expertise:Expert
Verified Purchase:Yes
Works great, good phone... the big problem is that it does not work with Telcel Mx 5g network as it is supposed to...
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Alex
from Los Angeles, CA
Expertise:Intermediate
Verified Purchase:Yes
Washed out display. A downgrade from S23 Ultra. Returned it after 24 hours.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
2
Response from Samsung USBy Social Commerce, June 10, 2024
Aloha Alex,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24 Ultra. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please be sure to update your software on your Galaxy S24 Ultra as soon as possible, if you have not done so already. Software updates are like oil changes and tune-ups for your phone - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. After updating to the latest software, make sure to turn off Adaptive color tone. You can do this by: • Settings > Display > Adaptive color tone or • Quick panel > Brightness bar > More options > Adaptive color tone. After turning off adaptive color tone, you will be able to adjust the color setting to tune the display to your liking. Also, be sure to turn off Eye Comfort Shield. If you would like to share any other feedback with us after doing so or if you have any questions for us, please feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
https://www.samsung.com/us/support/downloads/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24 Ultra. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please be sure to update your software on your Galaxy S24 Ultra as soon as possible, if you have not done so already. Software updates are like oil changes and tune-ups for your phone - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. After updating to the latest software, make sure to turn off Adaptive color tone. You can do this by: • Settings > Display > Adaptive color tone or • Quick panel > Brightness bar > More options > Adaptive color tone. After turning off adaptive color tone, you will be able to adjust the color setting to tune the display to your liking. Also, be sure to turn off Eye Comfort Shield. If you would like to share any other feedback with us after doing so or if you have any questions for us, please feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Posted by: Estela 6
from Texas
Expertise:Expert
Verified Purchase:Yes
text with your camera
27 years ago I bought my first Samsung cell phone and to this day I still love bringing a new phone...thank you Samsung
27 years ago I bought my first Samsung cell phone and to this day I still love bringing a new phone...thank you Samsung
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US