Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB S908U Unlocked - Graphite
Average customer rating
4.7
(3,263 Reviews)
Rating breakdown 3,263 reviews
5 Stars
2,529
4 Stars
544
3 Stars
89
2 Stars
43
1 Star
58
89%of customers recommend this product.
(
622 out of
698)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB S908U Unlocked - Graphite
Customer Rating
1
Battery is a joke
on June 22, 2022
Posted by: Worst smartphone ever
from Fall River MA
Expertise:Expert
The battery life on this phone is pathetic. Until Samsung corrects the battery Situation in this phone I would not recommend this to people who I hate let alone anyone who I like . My wife's iPhone which we bought the same day has about 3 days worth of battery life.. This Samsung ultra 22 barely, barely gets through 9 hours . I would rather talk over 2 tin cans on a piece of string then use an iPhone. And I think I feel the same way about this usekess and disappointing ultra 22.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 23, 2022
Hi, thank you for your feedback on your Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. we have provided some links below that might be of use to you. Thanks again for being a Samsung customer.
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
5
great product, looking forward to s23
on February 23, 2023
Posted by: Jasper
[This review was collected as part of a promotion.] use this phone for everything, s pen is more accurate and better than the note10 model. best cell phone camera ive had as well. battery can drain relatively fast when in constant use but that is my only gripe. great phone all in all.
Written by a customer while visiting Samsung US
Customer Rating
1
S pen issues
on March 10, 2022
Posted by: G Wright
from Chicago, IL
Expertise:Expert
So long story short.... because first review got rejected.
Pen that came with my ultra s22 wasn't compatible. Didn't resolve initial issue and waiting for yet another Pen. This phone is compatible with S PEN PRO not standard S PEN, THE END!!
Very disappointed because I've literally owned every Note series hence my reason for getting to Ultra.
The entire process was HORRIBLE starting with pre-order THAT'S A WHOLE DIFFERENT COMPLAINT.
I typically buy directly from my phone carrier. Decided to go a different route because of the extras offered but it cleanly wasn't worth the hassle.
DO BETTER SAMSUNG, DO BETTER!!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Fresh Out of Box, Front Face Camera Does Not Work
on March 4, 2022
Posted by: NoAllegiance
Expertise:Expert
I tried flipping the camera to front facing after taking a bunch of photos with the rear cameras and it said "Warning Camera failed." and says that every time. I actually was never able to see the front facing camera work. They also apparently further throttled certain activities on the phone after reviews were released. Most expensive phone I've ever purchased and somehow also the worst. Will be requesting a full refund.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Not a flagship screen, scratched and cracked!
on March 30, 2022
Posted by: CrackedS22Ultra
from Benton, AR
Expertise:Intermediate
I pre-ordered this after hearing about the specs. On paper, it's a beast, daily operations... it's... meh. like any flagship these days.
The problem I have, and have seen from others, is the screen! I noticed a few nicks and scratches after only a short time of use and then I knocked it off the coffee table, in a Samsung case... and it cracked. A two foot drop and it cracked. My son (7) has a cheap Moto that has been abused, not one crack.
Until Samsung gets better glass, I can't recommend the S22 Ultra! If you do buy one GET A GOOD CASE!
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
5
Value
2
Response from Samsung USBy Charles, Samsung Care, March 31, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some links you can look check.
PRODUCT WARRANTIES
https://www.samsung.com/us/support/warranty/
REPAIR PRICING LINK
https://www.samsung.com/us/support/repair/pricing/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144353669
Have a great day.
^Charles
PRODUCT WARRANTIES
https://www.samsung.com/us/support/warranty/
REPAIR PRICING LINK
https://www.samsung.com/us/support/repair/pricing/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144353669
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
3
Poor Battery
on March 30, 2022
Posted by: DeeDee
from AR
Expertise:Intermediate
PLEASE PLEASE do something about this battery life. This phone cost too much for the battery not to last a full day without a charge. Plus the color is not RED looks more pink. The pictures are very deceiving..I only got RED because it's my favorite color but am not going through the hassle of changing it. I NEVER do reviews but I had to say something about this..
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
1
Response from Samsung USBy Charles, Samsung Care, March 31, 2022
Hi DeeDee. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra, 256GB (Unlocked). I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some links that can help improve the battery's performance.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone battery drains quickly on 5g service https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144352883
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone battery drains quickly on 5g service https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144352883
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
It's Ok
on May 4, 2022
Posted by: Hegster
from Minneapolis, MN
Expertise:Intermediate
Look, its not a bad phone, I like the design, looks gorgeous and works great. The problem is battery life, if your a heavy user, this is a 4 hour phone. I shouldn't have to turn off all the features just to get similar battery life to my 3 year old phone. Everything thing on this phone, Camera, screen, s pen, WiFi, internet all work great. Samsung needs to take a year and work on battery capacity and charging speeds. Still on fence about keeping phone, shame because it is a really cool phone.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Worked great until a few weeks ago
on August 18, 2022
Posted by: KitKat23
from Ormond Beach, Florida
Expertise:Intermediate
I pre-ordered the S22 Ultra the day it launched. I've had Samsung phones since I was a kid (my first Samsung was the N-spire) I had a Note10+ that I loved and was so excited to get my hands on the S22 Ultra. I LOVED it. It was such an upgrade from the Note10+. Until the last week of July. I was asleep at 6:30am and my phone started making a noise I had NEVER heard on any Samsung device EVER. I picked it up, and it was alarming that there was moisture/foreign debris in the charging port. I found that extremely weird because I plugged it in to charge at 10pm the night before and it was fine until 6:30am. I followed the recommended tips to fix it and plugged it back in and it was fine. It happened again later that day. I again followed the tips and it worked for a week with no issues. That problem is still ongoing. I have tried EVERYTHING, industrial air dusters, small little cleaner brushes, a hair dryer on low for 15 minutes and nothing has worked. I cannot cable charge my phone. Thankfully I had a wireless charger from years ago that works with the phone, only, I have to take my Samsung case off EVERY time I want to charge my phone. The positioning on the wireless charger is SUPER picky. If it moves even a hair it will stop charging. This has been the most frustrating experience.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 23, 2022
Hello. Thank you for taking time to review the Samsung Galaxy S22 Ultra. All feedback is valuable as we continue to innovate and improve on the design and functionality of our products. It sounds as if your device is still under warranty so I’ve attached a link to the warranty department below. Please reach out to them concerning your charging port. Thank you for being a valued customer. –Bethany
smsng.us/Warranty-Info
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US