Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB S908U Unlocked - Graphite
Average customer rating
4.7
(3,263 Reviews)
Rating breakdown 3,263 reviews
5 Stars
2,529
4 Stars
544
3 Stars
89
2 Stars
43
1 Star
58
89%of customers recommend this product.
(
622 out of
698)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB S908U Unlocked - Graphite
Customer Rating
5
Great features!!
on July 5, 2022
Posted by: Juju
from Shawsville, VA
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone a few months ago and I'm so glad I did! Love it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Very disappointed
on August 23, 2022
Posted by: Douglas M
from Anaheim Hills, California
Expertise:Intermediate
Last year when I bought the S21 ultra I was surprised on how many quirks and bugs that the phone had. Then this year Samsung said they got all the little crooks out for the S 22 ultra they were just blowing smoke. The phone is very disappointing and Samsung raves about the camera which is actually think my Galaxy 9 plus had a more user-friendly camera than this phone has. I have no extra applications on this phone and still continuously locks up and Bixby is worthless.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 25, 2022
Hi Douglas,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as it ensures we continue to bring our consumers the best in product design and functionality. I’ve attached an article that should be useful with the glitches you’ve experienced. Also below are some videos from Samsung’s YouTube channel showcasing the neat new camera features and vision booster. Please feel free to reach out to Samsung Support for assistance with Bixby or anything else. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
Samsung phone freezes and crashes
Galaxy S22 Ultra: Untold Stories – Nightography | Samsung - YouTube
Galaxy S22 Ultra: Expert Review Highlights | Samsung - YouTube
Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories - Vision Booster & Heat Solution | Samsung - YouTube
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as it ensures we continue to bring our consumers the best in product design and functionality. I’ve attached an article that should be useful with the glitches you’ve experienced. Also below are some videos from Samsung’s YouTube channel showcasing the neat new camera features and vision booster. Please feel free to reach out to Samsung Support for assistance with Bixby or anything else. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
Samsung phone freezes and crashes
Galaxy S22 Ultra: Untold Stories – Nightography | Samsung - YouTube
Galaxy S22 Ultra: Expert Review Highlights | Samsung - YouTube
Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories - Vision Booster & Heat Solution | Samsung - YouTube
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on August 23, 2022
Posted by: Du77ch
from Haymarket. VA
Expertise:Expert
[This review was collected as part of a promotion.] So happy with this purchase, would recommend to anyone looking for a new phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
S22 Ultra
on August 23, 2022
Posted by: Dave
from Cincinnati, OH
Expertise:Intermediate
I've had my S22 Ultra since about Feb this year. The one and only thing I dislike is the screen cracked from a short fall. For such an expensive phone I would expect a more robust screen.
Features
5
Performance
5
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, August 26, 2022
Hi Dave,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as it ensures we continue to bring our consumers the best in product design and functionality. We’re thrilled you’re enjoying it! I’ve attached a link to Samsung Repair Services. Often time they’re able to accommodate in home and walk-in services for your convenience. Also a link to a screen protector and cases for you to choose from to help protect your device. If you need any further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Samsung | uBreakiFix
Accessories, Chargers & Cases | Galaxy S22 Ultra | Samsung US
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as it ensures we continue to bring our consumers the best in product design and functionality. We’re thrilled you’re enjoying it! I’ve attached a link to Samsung Repair Services. Often time they’re able to accommodate in home and walk-in services for your convenience. Also a link to a screen protector and cases for you to choose from to help protect your device. If you need any further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Samsung | uBreakiFix
Accessories, Chargers & Cases | Galaxy S22 Ultra | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Best camera experience, but everything else...
on September 10, 2022
Posted by: Pr1Nc3
from Texas
Expertise:Intermediate
Pros
1. Pictures and videos are amazing! My pictures look like a pro!
2. Like the design! Thin, rounded edges look incredible. The screen is the best! Uses the same charger as my Laptop.
3. Love the pen, but don't use it much.
1. Pictures and videos are amazing! My pictures look like a pro!
2. Like the design! Thin, rounded edges look incredible. The screen is the best! Uses the same charger as my Laptop.
3. Love the pen, but don't use it much.
Cons
1. I was expecting the battery life to be longer. I wake up with the phone changed and I have less than half the charge by 11 a.m. (I start my day about 5 or 6 a.m.)
2. Navigation and calling - bugs if you want to be on the phone and use google maps. (I have called support about 5 times and they still can't fix this issue.)
3. Wished the magnet in the back was stronger. I have to use a case with a stronger magnet.
1. I was expecting the battery life to be longer. I wake up with the phone changed and I have less than half the charge by 11 a.m. (I start my day about 5 or 6 a.m.)
2. Navigation and calling - bugs if you want to be on the phone and use google maps. (I have called support about 5 times and they still can't fix this issue.)
3. Wished the magnet in the back was stronger. I have to use a case with a stronger magnet.
I would recommend this to a friend!
Features
3
Performance
3
Design
5
Value
2
Response from Samsung USBy Bethany, Social Commerce, September 13, 2022
Hi Pr1Nc3,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. We’re thrilled you’re loving the camera and the sleek design! I’ve attached some links below that will help with the battery life of your device. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. We’re thrilled you’re loving the camera and the sleek design! I’ve attached some links below that will help with the battery life of your device. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Very solid phone and upgrade from the Note
on September 12, 2022
Posted by: Supreme
from New York
Expertise:Intermediate
I had this phone for a few months and I'm pretty satisfied overall. I would prefer that the facial recognition for device unlock to perform a bit better, as I cannot be recognized some of the time. My Iphone I have for work, has a way better working facial recognition for unlocking, even in low light. Compared to my previous Note 10+, the battery on the S22 Ultra isn't bad, though sometimes I observed that the battery drained quicker than others, even after app/processing optimization. I overall enjoy the features, performance and design of the phone.
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Lacking
on September 23, 2022
Posted by: Bamos
from Ny
Expertise:Expert
Downgrade from their other models
And more expensive
No SD card
Can not charge and use wired headphones
And more expensive
No SD card
Can not charge and use wired headphones
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, September 26, 2022
Hi Bamos,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. At Samsung, all feedback is valuable as we continue to innovate and improve on the design and functionality of our products. Concerning the headphone jack, you are able to purchase a USB-C Headphone Jack adapter which lets you connect devices that use a standard 3.5 mm audio plug to your USB-C devices. You could also purchase Type-C Headphones. I’ve attached links below for them. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
https://www.samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
https://www.samsung.com/us/mobile/mobile-accessories/phones/samsung-type-c-headphones-black-eo-ic100bbegus/ smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. At Samsung, all feedback is valuable as we continue to innovate and improve on the design and functionality of our products. Concerning the headphone jack, you are able to purchase a USB-C Headphone Jack adapter which lets you connect devices that use a standard 3.5 mm audio plug to your USB-C devices. You could also purchase Type-C Headphones. I’ve attached links below for them. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
https://www.samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
https://www.samsung.com/us/mobile/mobile-accessories/phones/samsung-type-c-headphones-black-eo-ic100bbegus/ smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Water detection errors all the time
on September 23, 2022
Posted by: Vicki
from Fort Wayne
Expertise:Intermediate
Nice phone 3 phones with water detection errors. Had to buy a new plug. Didn't work, still got the errors. Will charge with wireless charger. That is not always possible.
No, I would not recommend this to a friend.
Features
4
Design
4
Value
1
Response from Samsung USBy Bethany, Social Commerce, September 27, 2022
Hi Vicki,
We appreciate your review of the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. It sounds as if your device is still under warranty so I've attached Samsung's Warranty department below. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
We appreciate your review of the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. It sounds as if your device is still under warranty so I've attached Samsung's Warranty department below. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US