Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB S908U Unlocked - Graphite
Average customer rating
4.7
(3,263 Reviews)
Rating breakdown 3,263 reviews
5 Stars
2,529
4 Stars
544
3 Stars
89
2 Stars
43
1 Star
58
89%of customers recommend this product.
(
622 out of
698)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB S908U Unlocked - Graphite
Customer Rating
1
Battery issues
on October 27, 2022
Posted by: Battery issues
from Miami
The battery gets under 50% in 8 hours even without using the phone at all
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, October 28, 2022
Hello,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Charging error
on August 4, 2022
Posted by: Supermantl3
from Pennsylvania
Expertise:Intermediate
I constantly get a message stating that there is moisture in the charging port. My phone has never been wet and most of the time is in a low controlled humidity environment. The error may last 3 days with the only way to charge it is wireless charging. I've seen forums where multiple people with this phone have the same issue
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, August 8, 2022
Hello. Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we continue to innovate and improve on our product design and functionality. Please reach out to Samsung Support, attached below for assistance concerning the message you've been receiving. Also it sounds as if your device is still under warranty so I've attached that as well. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Support
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
2
on November 5, 2022
Posted by: Rennie
Bought the phone a little over a month ago. It doesn't hold a charge. I don't have extra things running . Battery life sucks. It has a great camera.
Response from Samsung USBy Bethany, Social Commerce, November 7, 2022
Hi Rennie,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate all critiques as we strive to innovate and improve on our product design and functionality. We are thrilled you're enjoying the camera! I've attached some links that should help with your phone not holding its charge, and with its battery. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet is not staying on or charging (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate all critiques as we strive to innovate and improve on our product design and functionality. We are thrilled you're enjoying the camera! I've attached some links that should help with your phone not holding its charge, and with its battery. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet is not staying on or charging (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone, great cameras, exceptional pen
on June 30, 2022
Posted by: AndroidFreedom
from New York, NY
Expertise:Expert
[This review was collected as part of a promotion.] I've used the Galaxy S7, then S9, then S21 Ultra, and now the S22 Ultra and I was quite happy with the S21, and the S22 is basically the same thing but with built-in S-Pen, which is fantastic for writing, btw. Slightly worse battery life than the S21, but disabling adaptive 1-120Hz screen extends it a bit. Fast, responsive, bright contrasty screen. No complaints. 256GB version is better if you like to take a lot of photos; 128 gets full a little fast. Small circular notch is much better than Apple phones right now (though iPhone 14 should make a smaller one)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Great Features, HORIBBLE !!! battery life
on May 30, 2022
Posted by: Cubed
from Riverside, CA
Expertise:Expert
This phone would have been excellent but the battery life to a turn for the worse. Compared to the S21 Ultra which I had, the battery life is horrible. Even thought the battery capacity for both the S21 and S22 are the same, the S21 gets me through 2 days without charging as I'm not a power user. The S22 Ultra gets me through barely through half day and it's at 25% already. I once powered it off at 30% and woke up 4 hours later and it won't turn it cos the battery drained out while it was powered off. Just HORRIBLE. I wish I could return it and get back my S21 Ultra I traded in. That's a more superior phone that this crap.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy Edward Smith, Social Commerce, June 2, 2022
Hi Cubed, thank you for your feedback on your Galaxy S22 Ultra. We are always looking for ways to improve our products and user experience based on user feedback for the future. Below are some links with helpful information that you may find useful for your concerns. Thank you again for your feedback and being a valued Samsung user.
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.youtube.com/watch?v=sAR7URtDC4Y
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.youtube.com/watch?v=sAR7URtDC4Y
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
2
Infuriating Bluetooth and Call Dropping Issues
on July 26, 2022
Posted by: Tim in NC
from Raleigh, NC
Expertise:Intermediate
This will be my last Samsung phone. Each upgrade, I have more issues than the one before. Every bluetooth I connect to this is scratchy or inaudible. Calls drop all the time.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
2
Response from Samsung USBy Bethany, Social Commerce, July 29, 2022
Hi Tim,
Thank you for your review of the Samsung Galaxy S22 Ultra. We value all feedback as it ensures we continue to innovate and improve our products. I've attached a couple links that should help with your Bluetooth connectivity and dropped calls.
https://www.samsung.com/us/support/troubleshooting/TSG01209182/
https://www.samsung.com/us/support/troubleshooting/TSG01001240/
Please reach out to Samsung support for any further assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We value all feedback as it ensures we continue to innovate and improve our products. I've attached a couple links that should help with your Bluetooth connectivity and dropped calls.
https://www.samsung.com/us/support/troubleshooting/TSG01209182/
https://www.samsung.com/us/support/troubleshooting/TSG01001240/
Please reach out to Samsung support for any further assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Still has signal issues
on June 26, 2022
Posted by: User254
from TX
Expertise:Expert
I don’t hand out 1 stars lightly. But with persistent Wi-Fi and cell signal drop outs, slow performance, judder, and other issues, I absolutely cannot recommend this phone. I’ve now purchased 2 identical Ultra phones. One at launch and another in May, both have the issues. Other users have reported the issue or perhaps don’t notice. Either way, this is unacceptable. Samsung needs to do more than keep telling users to factory reset it or RMA to have the same issue. For now it’s back to Apple, which works fine.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 28, 2022
Hi Harry, thank you for your feedback on the Samsung Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
4
Deleted messages/Trash Folder
on July 23, 2022
Posted by: Buddy
from Miami, Fl
Expertise:Expert
I would like Samsung to bring back the trash feature, which I was accustomed to from all the Note series phones I had. I love Samsung products, but this S22 Ultra does not have the trash feature. I have deleted important message which contained pictures of my 3 year old daughter. Please find a way to add this feature back and made available for the S22 Ultra. Thank you
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US