Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB S908U Unlocked - Graphite
Average customer rating
4.7
(3,263 Reviews)
Rating breakdown 3,263 reviews
5 Stars
2,529
4 Stars
544
3 Stars
89
2 Stars
43
1 Star
58
89%of customers recommend this product.
(
622 out of
698)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB S908U Unlocked - Graphite
Customer Rating
1
Joke
on March 31, 2022
Posted by: BORZ
from LA
Expertise:Expert
Bad battery, color listed as red, actually pink. Faint sound.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 1, 2022
Hi Borz. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra; the battery does not last the whole day. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some links to help maximize the battery.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144357178
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144357178
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome product!!!
on April 2, 2022
Posted by: Ailurophile83
from Portland, ME
Expertise:Intermediate
Not sure why people think the battery sucks, but a full charge lasts me almost a day and a half, even after using it for 4 hours one afternoon (I just had an audio book playing but still.)
I haven't had a Note since the 2nd Note but I'm loving the Ultra! I don't use my phone that much in general (just audiobooks, casual window shopping, and the occasional Tetris game or Instagram scroll) but I love how you can color on it with the S Pen from the prepopulated images. Also I'm having way too much fun with the Live Messages. :P
And, anyone who is an artist will love being able to sketch digitally (my fiancé is one and he loves how he doesn't have to carry a small notebook and pencil around anymore).
Photos are stunning and the screen is crystal clear. Processor is incredibly fast, too, and unlike my old S21+, I finally can connect to 5G with no issues.
Would definitely recommend!!!
Would definitely recommend!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Not worth it if you have the S21+
on April 12, 2022
Posted by: Sjenz
from Milwaukee, WI
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had this for a little over a month. Not too impressed with the changes from the S21 series. Not very much upgrade except for the S-Pen.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on July 31, 2022
Posted by: Stefan
from Virginia, USA
Expertise:Intermediate
I am very pleased with the Galaxy S22 Ultra except two things - there is no slot for SD card and the battery does not last as long as I expected from a 5000A battery. Practically, the S22 Ultra battery last about the same compared to my previous phone - Galaxy S20 Plus, which had a 4500A battery, after I used it for almost 2 years.
Other than those two flaws, the S22 Ultra is an excellent phone with an outstanding camera.
Other than those two flaws, the S22 Ultra is an excellent phone with an outstanding camera.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This clearly is a down grade from the note20 ultra
on March 26, 2022
Posted by: Dilde
Expertise:Expert
I love Samsung phones. However I thought I was getting an upgrade from my note 20 ultra to this, but boy was I wrong. The speakers are not loud as the note 20U. There is no sd card slot. No magnetic payment. Battery life sucks for its size. While the iphone can do 2 days easily this can only do one. It become slow when they start to throttle the speed. Only positives are the cameras. Samsug please make a better phone that beats iphone battery life next year. I returned this and kept my note20 U.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
4
Nice upgrade from the s21+
on April 12, 2022
Posted by: triniP
from Washington
Expertise:Intermediate
[This review was collected as part of a promotion.] I really wanted the s pen and the adaptive refresh rate so this was a really nice upgrade from my s21+.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Junk
on January 26, 2023
Posted by: Sandy
from Crosby Texas
Expertise:Expert
If I could give zero stars I would. I can't even begin to tell you how horrible this phone is. I paid 1200. For this junk. I bought it because camera was suppose to be the best on market. That's a lie. Mt child's iPhone 13 takes better pictures than this junk. The phone freezes all the time, it shuts off in the middle of calls, can't hear good, video calling always freezing, texting memory doesn't work well, hey Google don't quirk 99 percent of the time and you have to scream to get it to work 🙄, I am just over done with this. Good luck.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 30, 2023
Hi Sandy,
Thank you for your review of the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that will assist you with the focus and features on your camera, freezing, and audio of your device. Also, since it seems as if your phone is still under warranty, I've linked our warranty department as well. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Issues with Camera app on Samsung phone or tablet
Galaxy phone or tablet camera does not focus on the subject (samsung.com)
Discover the Advanced audio settings on Galaxy devices (samsung.com)
Audio stops playing on Galaxy mobile devices or accessories (samsung.com)
Samsung phone freezes and crashes
Galaxy S22 Ultra: Expert Review Highlights | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories - Vision Booster & Heat Solution | Samsung - YouTube
Galaxy S22 Ultra: S Pen to Text | Samsung - YouTube
Galaxy S22: Make Light Your Paintbrush | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories – Nightography | Samsung - YouTube
Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that will assist you with the focus and features on your camera, freezing, and audio of your device. Also, since it seems as if your phone is still under warranty, I've linked our warranty department as well. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Issues with Camera app on Samsung phone or tablet
Galaxy phone or tablet camera does not focus on the subject (samsung.com)
Discover the Advanced audio settings on Galaxy devices (samsung.com)
Audio stops playing on Galaxy mobile devices or accessories (samsung.com)
Samsung phone freezes and crashes
Galaxy S22 Ultra: Expert Review Highlights | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories - Vision Booster & Heat Solution | Samsung - YouTube
Galaxy S22 Ultra: S Pen to Text | Samsung - YouTube
Galaxy S22: Make Light Your Paintbrush | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories – Nightography | Samsung - YouTube
Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on March 29, 2022
Posted by: SadInColor
from Spokane, wa
Expertise:Expert
Haven’t even turned on the phone yet. I love all Samsung products so I’m sure I’ll love it. This is about the appearance. I ordered the RED. Haha. Red? Where? More like pink. Or salmon. If you want RED, don’t do it. Pink? Definitely. Very disappointed. Glad the case covers the color.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
5
Response from Samsung USBy Charles, Samsung Care, April 1, 2022
We apologize for your experience with Galaxy S22 Ultra. We appreciate all feedback that helps us understand how to improve our products. We appreciate you giving our brand a chance. Thank you for taking the time to leave this review.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144359137
Have a great day.
^Charles
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144359137
Have a great day.
^Charles
Written by a customer while visiting Samsung US