Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,808 Reviews)
Rating breakdown 16,808 reviews
5 Stars
14,539
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
5
Outstanding Performance &Camara
on August 12, 2024
Posted by: JohnnyT
[This review was collected as part of a promotion.] The best of the best in 2024. Besides performance, cameras and great design. Incorporating the stylus was genius. Adding AI is great on various searches
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic AI Phone
on August 12, 2024
Posted by: Sathiya
[This review was collected as part of a promotion.] This is the fantastic phone and I am the regular customer since the inception of the Note series. I see year on year improvement on this series and no doubt it came awesome till date.
I strongly recommend this is the one of the best phone in the universe.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this update!
on August 12, 2024
Posted by: Sunflowerlover1
[This review was collected as part of a promotion.] The Galaxy AI feature is an amazing feature and helps me in my day to day life!! I came from an older Galaxy and the AI feature makes running a household and small business easier. Besides the AI, the camera is clearer and the user friendly-Ness of samsung is always the best.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
3 month S24 Ultra Review
on August 12, 2024
Posted by: AlexW118
[This review was collected as part of a promotion.] The S24 Ultra has been an absolutely amazing phone for the past 3 months, the ai on this phone helps out with so many things, by removing shadows from photos, findout out what a specific item is. The battery life is miles better than my S22 Ultra, the cameras are way better, the video has been improved so much and looks very clear, the 8k has been improved a lot and its such and amazing experience. Getting this phone has been by far the best experience ive had, I truly enjoy every second I have on this phone, it is such an amazing product and I am extremely happy with how this phone has been, if you have been considering getting the S24 Ultra, I highly recommend getting it, such an incredible device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 12, 2024
Posted by: Aurora2024
[This review was collected as part of a promotion.] "Galaxy AI" near perfect photography for novices and great speed for gaming apps
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Solid phone
on August 12, 2024
Posted by: Agrsvbtrfly
[This review was collected as part of a promotion.] Samsung gets better with every new release. I use my 24 ultra all day for streaming and browsing online, or put it on kids mode for my toddler to distract for a minute. I love using the galaxy A.I. to enhance photos, remove unwanted extras in the background and touch up the image overall. I also get a lot of use out of the A.I. live call translation, that's a super useful feature. My battery lasts all day with heavy use. It's definitely a phone you can depend on.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Wifi has issues
on August 12, 2024
Posted by: NotaFan
[This review was collected as part of a promotion.] Overall happy with the phone but hopefully you have unlimited mobile data. It loses speed on wifi all the time and not even resetting the router and turning everything off and back on can fix it.
Value
3
Response from Samsung USBy R&R Team, August 19, 2024
We value your time and appreciate you reaching out to us. Your feedback is important as we constantly work to enhance our products and services. Your feedback on the S24 Ultra is especially valuable. The Galaxy S24 and S24+ are equipped with AI technology in various apps and features. For example, the camera uses AI Zoom to capture improved zoom photos. AI can also be used to edit images, with features such as Generative Edit, which can fill in backgrounds and manipulate, resize, or remove objects.
We understand the frustration of a slow connection and recommend the following troubleshooting steps:
1. Forget and Reconnect to the Wi-Fi Network: Go to Settings > Connections > Wi-Fi, select your network, and choose Forget. Then reconnect by entering your Wi-Fi password.
2. Reset Network Settings: Go to Settings > General Management > Reset > Reset Network Settings. This will refresh your Wi-Fi, Bluetooth, and other network settings without affecting your data.
3. Check for Software Updates: Ensure your phone is running the latest software by going to Settings > Software update > Download and install.
If this persists, reach out to us at Samsung Support so that we can further assist. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
We understand the frustration of a slow connection and recommend the following troubleshooting steps:
1. Forget and Reconnect to the Wi-Fi Network: Go to Settings > Connections > Wi-Fi, select your network, and choose Forget. Then reconnect by entering your Wi-Fi password.
2. Reset Network Settings: Go to Settings > General Management > Reset > Reset Network Settings. This will refresh your Wi-Fi, Bluetooth, and other network settings without affecting your data.
3. Check for Software Updates: Ensure your phone is running the latest software by going to Settings > Software update > Download and install.
If this persists, reach out to us at Samsung Support so that we can further assist. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever!
on August 12, 2024
Posted by: LizzyPoohBaby
[This review was collected as part of a promotion.] My S23 ultra is the best phone I had so far and I had plenty of phones! I love my camera performance the most! The only phone I probably would choose over my S23 ultra is the s24 ultra! ❤️❤️❤️
Value
5
Written by a customer while visiting Samsung US