Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,808 Reviews)
Rating breakdown 16,808 reviews
5 Stars
14,539
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Posted by: Nono
Verified Purchase:Yes
I got problems with the charge port, it keeps disconecting and i tryed with multiple original chargers
Response from Samsung USBy R&R Team, August 9, 2024
We appreciate you reaching out to us. Your feedback is always appreciated as we continue to make advancements. We noticed you are reaching out to let us know about the S24 Ultra. Samsung devices and accessories have a 12-month limited warranty for manufacture defects through Samsung Care. We also offer an additional warranty for eligible devices through Samsung Care+. For any further assistance, reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01001605/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01001605/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
2
Internet speed problem.
on August 3, 2024
Posted by: Jimmy
from New York
Expertise:Intermediate
After several months use. I found out the internet speed of gs24 very slow compare with my old galaxy phone.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
2
Response from Samsung USBy R&R Team, August 9, 2024
Thanks for the outreach, Jimmy. Your feedback is greatly appreciated. We noticed you are reaching out to share your review of the S24 Ultra. An upgraded processor drives Galaxy S24 Ultra with NPU performance improved by 41%, GPU by 30%, and CPU by 20% compared to Galaxy S23 Ultra.21 Its Vapor Chamber is 92% larger than its predecessor for improved heat dissipation. If you are still experiencing slow internet speed, check out the following link attached for options to resolve this. If you need any further assistance, reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01001605/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01001605/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Joel
from Michigan
Expertise:Expert
Verified Purchase:Yes
Outstanding phone in every way! The screen is the best of any phone I've ever used.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
BEST PHONE I'VE EVER OWNED!
on August 3, 2024
Posted by: phlezk
[This review was collected as part of a promotion.] The latest flagship model from Samsung doesn't disappoint! The new Galaxy AI circle to search feature literally makes screenshots and reverse Google image searches so much faster. It's literally a mini computer in my hand, and with Samsung DEX, it can be an actual desktop on any screen I can mirror to! The camera quality is fantastic, and I've been able to play the most resource demanding mobile games with ease! For a power user like myself, this phone is a major upgrade from my previous Samsung device. The esim is a nice feature, as well! Convenient for glove hoppers like myself.
Value
5
Written by a customer while visiting Samsung US
Posted by: aborammy
from California
Expertise:Intermediate
Verified Purchase:Yes
I really wanted this phone and waited until getting it for (My) right price. Samsung has the best products and S24 ultra is one of them.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: PJ Brien
Verified Purchase:Yes
Good color and smart phone well worth the price. Great overall features. Great AI system.
Written by a customer while visiting Samsung US
Posted by: Yasir
Verified Purchase:Yes
It's by far the best phone I have ever owned. Great camera and performance
Written by a customer while visiting Samsung US
Customer Rating
5
The best ever Samsung device i have ever used.
on August 3, 2024
Posted by: Musalove
[This review was collected as part of a promotion.] I'm using Samsung devices since my childhood i start using Samsung smartphone from Samsung J1 series. And still I'm using Samsung because i love to use Samsung devices, i feel comfortable to use
Value
5
Written by a customer while visiting Samsung US