Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,808 Reviews)
Rating breakdown 16,808 reviews
5 Stars
14,539
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
5
This phone is a beast
on July 30, 2024
Posted by: Hrivera
[This review was collected as part of a promotion.] I love everything about my phone it's awesome the AI helps with you daily stuff
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on July 30, 2024
Posted by: Rocketman
[This review was collected as part of a promotion.] The Samsung Galaxy S24 Ultra is a remarkable smartphone that sets a new standard for excellence in the mobile industry. Titanium body with a sleek recognizable design, this device feels both luxurious and durable in hand. The added stylus is a great feature for the ultra line, making this a must for Note users. Additionally, featuring an almost 7inch AMOLED, the screen is bright, has incredible resolution, and refresh rates.
Performance-wise, the Galaxy S24 Ultra is a powerhouse. It handles multitasking, streaming, gaming, and productivity tasks with ease.
One of the standout features of the S24 Ultra is the new Galaxy AI system. AI enhanced photos and the improved zoom capabilities and advanced AI enhancements ensure that every shot is crisp, clear, and vibrant. The front-facing camera also delivers excellent selfies and video calls, making it a versatile choice for any need. The interpreter feature, is also a neat feature. I've yet to test this app live, but in messing around with figuring how it works, it's easy to see how this can be useful when traveling.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on July 30, 2024
Posted by: Armadod
[This review was collected as part of a promotion.] The software experience on the Galaxy S24 Ultra is top-notch, with Samsung's One UI overlay providing a clean, intuitive interface. The phone runs on the latest version of Android and offers a range of customization options to tailor the user experience to your preferences. Features like Samsung DeX for desktop-like productivity and
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
It has good camera
on July 30, 2024
Posted by: Einstein
[This review was collected as part of a promotion.] Photo quality is amazing.. i can take pictures of the moon..
Value
3
Response from Samsung USBy R&R Team, July 30, 2024
Thank you for reaching out to us! It's great to hear from you and gather insights from your experience with your Galaxy S24. The S24 Ultra features a new Quad Tele camera system that can capture clearer, higher resolution zoomed-in photos compared to the Galaxy S23 Ultra. We're thrilled to see that you are enjoying the camera! We look forward to hearing more from you in the future. If you have any questions or concerns, feel free to reach out to us at Samsung Support. - Kelvin
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
2
Ain't bad but definitely ain't good merits
on July 30, 2024
Posted by: Yerkol
[This review was collected as part of a promotion.] First time I've received a brand new phone and wasn't blown away. Don't get me wrong it has its merits, it's the fastest running phone I've ever used. You won't be disappointed with its operating power and speed, but you shouldn't have to settle when you buy a top of the line product. Comparing it to my S21 ultra the screen and speakers on the S24 were noticeably worse out of the box. S24 screen looks very washed out, colors aren't vibrant and blacks are more like greys. I initially thought I got a defective product but to my surprise I wasn't the only one who noticed these blatant shortcomings but samsung claimed they were normal. For the first time in my phone buying history I actually considered keeping my old phone and returning the upgrade. I really spent money on a downgraded product that I had to settle with. I've only bought samsung phones my whole life but after this I'm probably going to be looking elsewhere next time. Also the AI stuff is a gimmick, it's cool but shouldn't be a selling point of the phone.
Value
2
Response from Samsung USBy R&R Team, September 24, 2024
We appreciate your feedback on the Galaxy S24 Ultra, Yerkol. This S24 Ultra is designed with Corning Gorilla Armor to reduce reflections and enhance visual clarity, even in direct sunlight. The Improved Vision Booster ensures an exceptional experience by enhancing contrast and color. The new fully flat display allows for precise writing, tapping, and navigation, carrying on the legacy of the Galaxy Note. We noted your concerns about the screen display, lagging, freezing, and signal challenges you've experienced. We aim to provide the best experience for our customers when they use our devices. As far as your display goes, we recommend adjusting the display settings to match your personal preference. The basic difference between Standard and Vivid screen modes can be deducted from each screen mode name. Vivid screen mode simply provides more intensive colors. Standard screen mode - is also known as Natural screen mode. It provides the most accurate colors, which gives a natural look to images and videos. Vivid screen mode - is an enhanced color mode, which is displaying more vibrant and saturated colors. It makes colors richer and highly visible even in direct sunlight. Vivid mode improves the sharpness, contrast, and brightness. If your Galaxy phone is experiencing low signal or even no signal at all, you may be unable to connect to the internet, and its ability to make or receive phone calls may be limited. Check out the link attached for options to help troubleshoot this. To keep up with the nuts and bolts of your device's performance, you can use the Device Care feature. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. We've also added a link to help optimize the performance of your device. If any of this continues, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078985/ (lagging)
https://www.samsung.com/us/support/troubleshooting/TSG01001598/ (signal)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00078985/ (lagging)
https://www.samsung.com/us/support/troubleshooting/TSG01001598/ (signal)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
4
Lower resolution in front camera
on July 30, 2024
Posted by: Bluebutterfly
[This review was collected as part of a promotion.] A lot of people use the front camara for selfie. It was a bad idea to reduce the quality of the camara.
Beside the AI in the new S24 Ultra, my previous S22 Ultra was pretty good.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Fast and great battery so far
on July 30, 2024
Posted by: ssg666
[This review was collected as part of a promotion.] Not too impressed with camera .
Battery life is good so far, Will last a full Day on really heacy usage.
I could go to sleep and battery does not drain at all whem I wake up.
Performance is great.
Battery life is good so far, Will last a full Day on really heacy usage.
I could go to sleep and battery does not drain at all whem I wake up.
Performance is great.
Still testing Galaxy AI features while they are free.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on July 30, 2024
Posted by: Bill9175
[This review was collected as part of a promotion.] Galaxy s24 ultra is a power house, it is fast,the battery last a long time, galaxy ai features are great, the camera and zoom is magnificent. Haven't had any issues with this phone handling my work load, gaming, and streaming
Value
5
Written by a customer while visiting Samsung US