Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
5
Great camera!!
on July 29, 2024
Posted by: Gigibabe007
[This review was collected as part of a promotion.] I absolutely fell in love with the S series a while back and I recently upgraded to the s24 ultra. My main reason are the cameras on these phones, you can zoom in a lot and have a crisp photo. I mean who else can take pictures of the moon with their cell phone and have them look professional? Only Samsung can do that! The phone is very customizable, and I can use it with my previous Samsung watch and earbuds. It charges super fast and I can charge my other devices with it. I absolutely love it and so does my family as we all have the newer Samsung S series phones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This Phone fulfilled all my expectations!
on July 29, 2024
Posted by: Yosoylavoz
[This review was collected as part of a promotion.] Starting off with the camera, its amazing. Great photo and video quality, nothing to envy any other phone. I even use to record my podcadt, works perfectly.
Galaxy AI as a new feature is a super helpful tool. You can use it anytime even to recognize a picture it works. I have used it a few times for information and to develop messages, its amazing.
I definitely recommend this phone. The S24 ultra is perfect. Ohh!! The pen has a lot of tools even for your kids to paint on the phone, i love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awsome device and system
on July 29, 2024
Posted by: Fs0228153
[This review was collected as part of a promotion.] Great galaxy ai system and camera settings. We work in construction and it helps is alot with its memory and abilities with the interactive pen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
my faithful companion
on July 29, 2024
Posted by: Yuca26
[This review was collected as part of a promotion.] It accompanies me everywhere and my z fold z5 never fails me.A good product and a good choice for everyday use and work and relaxation too.I recommend it to watch movies and videos and good photos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not all its cracked up to be
on July 29, 2024
Posted by: Charles
[This review was collected as part of a promotion.] Firstly I've been a galalaxy phone user since the Capitvate came out and Samsung over the years I've watched you grow like a sibling growing along with me technologically from Captivate to s series and z series and all of the Notes series and this year with this S24 ultra I believed it to be the best one yet however since purchasing from Xfinity mobile I've notice significant lag and even frozen screen then the screen even doesn't respond to my touch even after running all diagnostic protocols within it and soft reboots in safe mode to no avail and it seems like it's getting worst day by day I tapped the Google Map GPS at least 10 times and ended up closing it out and restarting the app over it worked but come on Samsung this is absolutely terrible for a 1100 closer to 1200 flag ship phone flabbergasted with expectations via all of the commercial hype of this phone the concert commercial was so much so in heavy rotation I could literally see it in my sleep and hear the music in my head for weeks on in a headache along with this phone now Samsung I still believe in Samsung android phones all day I'm loyal however this particular series has serious issues going on especially the newly implemented AI that too has issues it's not as reliable as hey Google at all as a matter a fact it has a mind of its own .signed kinda bummed 😕 Charles M
Value
2
Response from Samsung USBy R&R Team, September 24, 2024
Hey Charles. Thanks for sharing your honest feedback on the Galaxy S24 Ultra with us. We value our customers' opinions, as they help us make continuous improvements. We have noticed that you are a loyal customer, and we truly appreciate your support. With the new Snapdragon 8 Gen 3 for Galaxy S19, graphics render in real-time with ray tracing for hyper-realistic shadows and reflections. We have nearly doubled the size of the Vapor Chamber to enhance heat dissipation, resulting in a smoother graphics experience. We're sorry to hear that you've been experiencing some lagging and freezing while using your device and your maps app is malfunctioning. To keep up with the nuts and bolts of your device's performance, you can use the Device Care feature. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. The Quick optimization feature improves your device's performance by identifying apps that use excessive battery power. It also clears away unneeded items from memory, deletes unnecessary files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and simple. From Settings, swipe to and tap Device Care. Tap Optimize now, and then tap Done. Please note that the Optimization feature will not appear when Device Care determines your phone is in Great condition. Check out the link attached for additional options to help troubleshoot this. As for the maps app, we recommend clearing the app's cache and data. While using your phone, apps will continuously store temporary data. If too much unnecessary data is saved, the storage space of the device may become insufficient. When your phone is running out of storage or running slowly, cleaning out the app cache and data can help. Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps: Go to Settings > Software update. Tap on Download and install. Follow the on-screen instructions. Now, use the Device care to clear out the app's cache at once. Device care allows you to delete unnecessary data in the cache from your phone at once. These features will keep your phone from slowing down while improving its overall performance. Follow the steps below to clean cache data using device care. Launch the Settings app, and then select Battery and Device Care. Tap Optimize now. Device care automatically optimizes your phone and clears the app's cache. Now to clear an app's cache. Step 1. Launch the Settings app, and then select Apps. Select or search for the app you want to clear. Tap Storage. Here, you can see the Gmail app, for example. Tap Clear cache. If any of this persists after doing so, please reach out to us at Samsung Support for additional assistance. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (lagging)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (lagging)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Best in class!
on July 29, 2024
Posted by: Jawa1one
[This review was collected as part of a promotion.] My Samsung 24 ultra is one no the main connection to family, friends,. Of course it is amazing for work and organizing my life. I love the new Galaxy AI wether summarizing email (which is always full), or the effects it gives the already, in myth opinion the best camera hands down.
The speed of the device wether in a browser, social media and the games Call of Duty mobile plays almost as good as a top level gaming system.
It never leaves my side.
..... Period!
The speed of the device wether in a browser, social media and the games Call of Duty mobile plays almost as good as a top level gaming system.
It never leaves my side.
..... Period!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
great phone
on July 29, 2024
Posted by: dman2582
[This review was collected as part of a promotion.] great phone , galaxy ai works better than advertised. very happy with my purchase
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is LOADED!
on July 29, 2024
Posted by: Aubsmom
[This review was collected as part of a promotion.] This phone does it all! I can write my grocery list, play games and text all day with the great battery life. I dont know much about AI but would love to learn.
Value
5
Written by a customer while visiting Samsung US