Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
5
Best battery, camera and quality phone
on July 29, 2024
Posted by: Bycomus
[This review was collected as part of a promotion.] This phone has it all. The quality is above any other and I have owned other phones. We used to carry a separate camera but the pictures are so clear and easy to take. Why bother! The battery last me all day.
I will never own another brand.
I will never own another brand.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
EXCELLENT!
on July 29, 2024
Posted by: TheTruthAlways
[This review was collected as part of a promotion.] I've been a tried and true samsung fan, and this phone has by far been my favorite. Optimal storage. Amazing camera. Galaxy AI has been a super cool feature. Just blown away with this device!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone, terrible battery
on July 29, 2024
Posted by: Samsunger
[This review was collected as part of a promotion.] I really love my S24 Ultra. I am especially a fan of the stylus pen and what it can do. The phone is amazing, and the camera is even more amazing! All of my friends ask to take group pictures with my phone. The features are great... I could not be more happy with this phone.
The only drawback, and I hope it's due to me just by chance getting a bad battery, it over heats and turns itself off A LOT, like averages once or twice a month. The battery overheats indoors, with no exposure to heat, or excessive use. I don't use social media, and wordle is the extent of my gaming. So no reason the battery should be doing that. I've called it in several times, no resolution. I just have to deal with it. Quite inconvenient...
But otherwise as long as you don't get a bad battery, you will love this phone!
Value
3
Response from Samsung USBy R&R Team, September 19, 2024
We appreciate your reaching out. Our goal is to ensure our customers have the best experience possible with our devices. We noticed that you contacted us to share your review of the Galaxy S24 Ultra. The S24 Ultra's Vapor Chamber is 92% larger than its predecessor, providing improved heat dissipation for a smoother graphics experience. Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a specific temperature range within which they operate at their best. While they may feel warm under certain conditions, such as when charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Please refer to the guide provided in the link to help keep your devices at their normal operating temperature. If this continues to be your experience, please reach out to us at Samsung Support, and we'll be more than happy to assist you. - Kelvin
https://www.samsung.com/us/support/answer/ANS00076952/ (overheating)
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https://www.samsung.com/us/support/answer/ANS00076952/ (overheating)
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Written by a customer while visiting Samsung US
Customer Rating
5
S24 ultra- love it!
on July 29, 2024
Posted by: Jessirae
[This review was collected as part of a promotion.] I upgraded from the s22 to the s24 and love the new features. The new translation feature is amazing!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone and it's features
on July 29, 2024
Posted by: Robnliz14
[This review was collected as part of a promotion.] My Galaxy AI is even better than Google. I find it easier to get answers then to go through any website. The features it has with taking photos and translating messages saves me a lot of time at work. I overall just find it very helpful in many ways.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
The worst camera and AI
on July 29, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] I have been a samsung user since last 12 years and I have used all the Galaxy series since then. This is the first time I am regrading my decision of trading my previous phone (Note 20 5G) with S24 ultra. My note 20 camera was much much better then this s24 ultra trash camera and I have turned off all the AI features and still, when I take pictures they turn out blurry, over exposed etc. The post editing feature ruins the pictures. Even though I have turned off super HDR and post editing. I wouldn't not recommend anyone to upgrade to any of their phone to s24 ultra. I don't understand the purpose of giving the option for 200MP and 50MP in camera if we have to shoot in 12MP for avoiding post editing.
Besides this, I don't have much complaints but what else is there if I leave the camera. If I leave camera then I would rather use old phones bith buttons.
Besides this, I don't have much complaints but what else is there if I leave the camera. If I leave camera then I would rather use old phones bith buttons.
Value
1
Response from Samsung USBy Social Commerce, October 26, 2024
Thanks for reaching out to us, Charlie. We appreciate your loyalty to Samsung over the years and your feedback on the Galaxy S24 Ultra. We’re truly focused on making sure the Galaxy S24 Ultra offers a top-tier experience, especially with the camera’s advanced capabilities. The S24 Ultra features a 200MP camera designed to capture fine details and vibrant colors. If you notice that images appear blurry or overexposed, we recommend exploring the Pro Mode to have more control over camera settings. This mode allows adjustments for ISO, shutter speed, and exposure, which might enhance your photography experience. Additionally, using Expert RAW can offer more flexibility in editing without the influence of standard AI processing. We appreciate your feedback. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Love the phone
on July 29, 2024
Posted by: Tlm101987
[This review was collected as part of a promotion.] I got the new phone after we got the 22 Ultra which takes great pics, I wanted to see what it's all about. I love the AI Features on it. The best thing is when I take a photo I can click the photo and gives me so many options. The quality is great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing, well designed.
on July 29, 2024
Posted by: Master
[This review was collected as part of a promotion.] GALAXY AI is Awesome 👌, It helps me in my day to day tasks..
Value
5
Written by a customer while visiting Samsung US