Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
5
I been a fan of galaxys series
on July 29, 2024
Posted by: Kingmilli21
[This review was collected as part of a promotion.] I love the Gemini AI feature for notes and others things dealing with writing ✍️
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great picture not so good battery
on July 29, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] Galaxy AI is worthless to me. Battery is worse than S23 Ultra. Everyday Android System app crashes. Camera is great and other than those issues phone works great. It's nuts that android keeps crashing on this phone after all this time. Samsung needs to fix this issue.
Value
3
Response from Samsung USBy R&R Team, September 18, 2024
We appreciate your outreach, Nicky. It looks like you reached out to share your thoughts about the Galaxy S24 Ultra. The Galaxy S24 Ultra's 5000mAh (typical) battery has a long life that can watch videos for up to 30 hours or play music for up to 95 hours. Samsung Galaxy phones and tablets come with settings and features to help you monitor and extend your device's battery life. Keep tabs on battery performance and use power-saving modes when needed to get the most out of your battery life. Check out the link attached for options that should help optimize your phone's battery life. Regarding the crashing you are experiencing, clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. We've also added a link to help troubleshoot this. If any of this continues, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078987/ (Battery)
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshoot/TSG10000736/#:~:text=Clearing%20the%20app%20cache%2C%20checking,all%20things%20that%20may%20help. (crashing)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00078987/ (Battery)
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshoot/TSG10000736/#:~:text=Clearing%20the%20app%20cache%2C%20checking,all%20things%20that%20may%20help. (crashing)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Love the camera
on July 29, 2024
Posted by: Smittyswife46
[This review was collected as part of a promotion.] The screen size is perfect. Nice and large! The processor is fast and no lagging on apps. Love the camera. Takes better pictures than the S23 ultra. Finish used the night vision camera to take some pictures at the fair in the dark. They turned out perfect. Lots of memory for storage and the battery life is phenomenal. Overall best Samsung phone we've ever owned.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful phone
on July 29, 2024
Posted by: Shoplove
[This review was collected as part of a promotion.] I have had this S24 Ultra for a while a now. I have not experienced the speed and clarity of screen before. Gaming experience is great. And overall performance is outstanding. This is best phone I have had so far. Without a doubt.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It's great but a buggy
on July 29, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] The Galaxy AI is a great feature I'm so glad it is added I haven't had any issues eith it at all. But the camera and the picture editing could use some revising. The phone itself is so close to being the best ever the games worked great at first then the phone couldn't process the games like it did and the graphics and the ping suffered big time and the games I play time out from time to time and run really slow now.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Ultra a good chiocie
on July 29, 2024
Posted by: Yaominglol95
[This review was collected as part of a promotion.] I love my samsung s24 ultra very much, o looove the camera. I've take so much more pictures since I got it.
The Galaxy AI in the phone is amazing, I used it mostly when I call different places that don't speak spanish. Or I used the call to text when I need to read what the other person is saying.
The circle to search is awesome, I use it almost everyday.
The Galaxy AI in the phone is amazing, I used it mostly when I call different places that don't speak spanish. Or I used the call to text when I need to read what the other person is saying.
The circle to search is awesome, I use it almost everyday.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
An AMAZING device!
on July 29, 2024
Posted by: AIC1993
[This review was collected as part of a promotion.] The Galaxy S24 Ultra is an amazing device. Some of the things I look for in a new phone is speed, long lasting battery, and photo/video quality and this phone exceeds my expectations. The camera and video both use Galaxy AI technology making photos and videos much more clearer and HD. The speed of the phone is great, no lagging and everything feels like a breeze with the touch of a swipe. Last, but certainly not least, the battery is magnificent. It's lasts all day even with me using it practically all day long.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best upgrade
on July 29, 2024
Posted by: TexasLove
[This review was collected as part of a promotion.] I went from the Note 20 Ultra and was bummed to lose the expanded storage with the SD Card, but afterwards was didn't regret the upgrade.
The Galaxy AI is great and very useful for working on documents, responding to emails, and helping me decide plans for the weekend.
Value
5
Written by a customer while visiting Samsung US