Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
5
It's wonderful
on July 29, 2024
Posted by: Cq2478
[This review was collected as part of a promotion.] I have been using Galaxy since its first version and without hesitation I buy the new versions when they come out. I think the AI is great for both photos and writing in different...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is amazing
on July 29, 2024
Posted by: Rikaismika
[This review was collected as part of a promotion.] I mainly use my phone like what every other person uses it for but I really like the pen, especially when I'm translating things. I also like how customizable it is though I wish there were more fun cases and different outside colors. I also like how you can search an image and it'll bring up something that is similar, it made finding things so much easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Has the best camera and features.
on July 29, 2024
Posted by: Daiya21
[This review was collected as part of a promotion.] Galaxy AI has the best feature and really knows everything.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing device
on July 29, 2024
Posted by: Ealwan
[This review was collected as part of a promotion.] Awesome device. Great features. The AI features are very helpful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It does what's expected.
on July 29, 2024
Posted by: Honestly68
[This review was collected as part of a promotion.] I don't really feel it was worth me switching from the s21+ I had before. The hyped AI seems just that Hype. All in all it takes really good pictures. The battery goes fast. It runs very warm. Not in my opinion worth what I'm paying still
Value
3
Response from Samsung USBy R&R Team, September 9, 2024
Thanks for reaching out to share your honest feedback with us! We always appreciate hearing from our loyal customers. We noticed you reached out to share your thoughts on the Galaxy S24 Ultra. From the titanium frame hardware to the AI-packed software, the Galaxy S24 Ultra delivers an elevated and unparalleled experience. The device boasts a stunning 6.8" flat display with an embedded S Pen, allowing you to immerse yourself in a world of creativity and productivity like never before. From a hardware perspective, the Galaxy S24 Ultra is a true gaming master. Its powerful processor ensures smooth and seamless gaming performance, while an efficient heat dissipation system helps to keep the device cool even during intense gaming sessions. The high-visibility display provides crisp and vibrant visuals, enhancing your gaming experience, while the long-lasting battery ensures that you can power through your favorite mobile games without interruption. We noticed that you expressed your concerns about your phone battery going fast and running warm. Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Check out the link attached for options to help keep your devices at their normal operating temperature. We've also included a link that provides tips to help optimize your phone's battery life. If this continues to be your experience, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Ever
on July 29, 2024
Posted by: BlackTide
[This review was collected as part of a promotion.] This phone feels so nice in your hand. It's got an anti-slip feel. The Galaxy A.I. is amazing and the phone is always giving you tips on new ways to use it. It's got a gorgeous display and is a beast power wise. The battery lasts longer and is smarter at saving power. I love this phone and I just had a S23 Ultra and this blows it away.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Regret purchasing
on July 29, 2024
Posted by: Entomy
[This review was collected as part of a promotion.] I've written much more detailed reviews elsewhere, but this is hands down the worst piece of tech I've ever used in my life. I hate this phone. I regret purchasing it. Much functionality doesn't work right and even the things that do work are somehow more difficult on this phone than any other phone I've used. As far as I'm concerned I was sold an inferior device at a premium price, using deceptive marketing to rip people off.
Value
1
Response from Samsung USBy R&R Team, September 9, 2024
It's great to hear from you, Entomy. We always love to hear from our valued customers. We see that you reached out to share your thoughts on the Galaxy S24 Ultra. The long-lasting battery of the Galaxy S24 Ultra is designed to keep you powered through extended gaming sessions. You can enjoy hours of gameplay without needing to worry about running out of battery, allowing you to focus on conquering new levels and achieving gaming milestones. Moreover, the device is equipped with advanced gaming tools, such as ray tracing, which adds a new level of realism to gameplay graphics. With ray tracing, shadows, and reflections come to life, creating visually stunning scenes and enhancing the overall visual quality of the games you love. We'd like to gather more information regarding what you are experiencing so that we can help you get the most out of your S24 Ultra. Please reach out to us at Samsung Support so that we can get started. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing, BUY it!
on July 29, 2024
Posted by: MingoGirl82
[This review was collected as part of a promotion.] This phone is amazing, I upgraded from the s20 ultra and wow the differences in the screen quality is phenomenal. The Galaxy AI is fun to play with when editing photos and helping sear h for new products! I love the auto translate feature, I don't alway speak the same languages as the people I am around and love that we can communicate easier.
Value
5
Written by a customer while visiting Samsung US