Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
1
Screen Shuts down
on July 7, 2024
Posted by: Juan
from New Jersey
Expertise:Intermediate
The phone shuts off the screen while you are looking at it, even if you have turned on 'keep the screen on while viewing'. If you are watching a video the screen shuts off. They have sent a few updates but no update on the screen shutting down. Do not buy this phone, its the most annoying thing about the phone.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, July 7, 2024
Thank you for your feedback, Juan. Our goal is to provide you with the best experience possible. We noticed that you contacted us about your S24 Ultra. Please remember that Samsung Care provides a 12-month manufacturer defect warranty. Additionally, we offer Samsung Care+ for eligible devices, which provides comprehensive protection for your Galaxy device, covering unlimited drops, spills, and mechanical breakdowns, as well as theft and loss coverage. We see that you have initiated the troubleshooting process by turning on the 'keep the screen on while viewing' feature. We recommend that you reach out to Samsung Support so that we can gather additional information to assist you with this. - Kelvin
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Written by a customer while visiting Samsung US
Posted by: Milton L
from California
Expertise:Intermediate
Verified Purchase:Yes
Fast shipping, i got the best price and clear instructions for retur my trade old phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Khine Khine Myint
from Yorba Linda, LA
Expertise:Intermediate
Verified Purchase:Yes
Everything is great. I love it. The battery lasting is awesome.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great system
on July 8, 2024
Posted by: Luv2shop
I bought this a month ago and it's the best phone ever
Written by a customer while visiting Samsung US
Posted by: Mathy
from Galveston, TX
Expertise:Expert
Verified Purchase:Yes
I love it, its my favorite phone in Samsung Series
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Didn't beat my expectation, slightly disappointed.
on July 8, 2024
Posted by: John L
Expertise:Intermediate
Verified Purchase:Yes
So my 2 years old S22 ultra stopped working all of a sudden and I had to get a new phone and upgraded to the S24 ultra. Since I am comparing to a 2 years old model it didn't make much difference besides the better battery life and maybe slightly faster. That is about the only pros I had notice so far. The cons so far are the camera when I take a picture everything looks really pale or have a white tint to it. The picture does not look natural and looks pretty bad to be honest. The speaker on my old S22 ultra seems to be louder too, I have to almost always put my volume close to max in order to hear things clearly on the s24 ultra but while I was using my S22 ultra before it broke I set the volume about 25-50% most of the time.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Response from Samsung USBy R&R Team, July 9, 2024
Hey John! It's always great to hear from you and get your feedback. We noticed that you're inquiring about the Galaxy S24 Ultra. From the titanium frame hardware to the AI-packed software, the Galaxy S24 Ultra offers an enhanced experience compared to its predecessor. Additionally, the Galaxy S24 Ultra features a Quad Tele camera system that can capture clearer, higher resolution zoomed-in photos compared to the Galaxy S23 Ultra. We recommend using the pro mode in your camera settings to manually adjust settings such as ISO, shutter speed, and exposure levels, express your own style with filters, or adjust the white balance settings to accommodate different lighting conditions. I will be attaching a link that will help you troubleshoot your S24's sound. If this persists, please reach out to us at Samsung Support for more assistance. -Kelvin
https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-the-sound-on-your-galaxy-smartphone-is-not-working-properly/ (sound)
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https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-the-sound-on-your-galaxy-smartphone-is-not-working-properly/ (sound)
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Las Vegas, NV
Expertise:Intermediate
Verified Purchase:Yes
Awesome. Very powerful phone with near infinite customizability. Some quirks, hence 4/5 stars.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Requiem
from Usa
Expertise:Intermediate
Verified Purchase:Yes
Its definitely upgrade from my Note 9 in terms of performance and battery life. But there are some downsides, mostly the lack of extra features on the phone (magnetic samsung pay and sd card support are my two big ones) and in the unboxing experience. My old note 9 came with a charger, headphones, and s-pen tip replacements that I did inevitably end up using. Now its just a phone and a dual usb c cable. Wish it came with a charger so I can fully utilize super fast charging without spending more on chargers.
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US