Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Posted by: Hellcat driver
from Newport News, VA
Expertise:Intermediate
Verified Purchase:Yes
I have a history of switching between Google and Samsung phones. I recently traded in my google pixel 8 pro for the Samsung ultra 24. The switch was a great one. The Samsung ultra 24 processes faster, the camera is quicker to adjust and take a perfect shot, the feel is more solid and easier to hold, and finally the phone never studders, heats up or fails to respond...unlike the Google 8 pro.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Rusty
from California
Expertise:Expert
Verified Purchase:Yes
Rather big disappointment with S24 Ultra. The cameras are worse than the S23U. Screen had some issues that needed to be fixed with a firmware update and rummaging around in the settings. The supposed tradeoff is the implementation of "AI" tools. Basically useless, just slapped the AI title on it and called it a full phone upgrade.
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
3
Value
2
Response from Samsung USBy Social Commerce, June 25, 2024
Hi there Rusty,
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. With Galaxy AI, so many new and awesome features are now available to you! You can quickly find what you are looking for simply by circling what you want to learn more about and asking any follow up questions you may have for the easiest and most efficient search possible. Live Translation allows you to seamlessly overcome language barriers in your voice and text conversations. With Note Assist, you can easily summarize, translate, and organize exactly how you want your notes to be! Generative Edit gives you the power to make any photo exactly how you’d like it! You can fill in the missing borders when aligning or titling an image, or select an object/subject and move it, resize it, or remove it to suit your creativity! Or even better, let AI do the work and suggest common editing features to improve your image, such as removing reflections, remastering, adding color to b/w photos, and so much more. Be sure to check out, "Galaxy AI features on the Galaxy S24 series" to learn more about the fantastic features you now have available with your Galaxy S24 Ultra. If you would like any further assistance or if you would like to share any other feedback with us, feel free to contact Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS10000753/
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. With Galaxy AI, so many new and awesome features are now available to you! You can quickly find what you are looking for simply by circling what you want to learn more about and asking any follow up questions you may have for the easiest and most efficient search possible. Live Translation allows you to seamlessly overcome language barriers in your voice and text conversations. With Note Assist, you can easily summarize, translate, and organize exactly how you want your notes to be! Generative Edit gives you the power to make any photo exactly how you’d like it! You can fill in the missing borders when aligning or titling an image, or select an object/subject and move it, resize it, or remove it to suit your creativity! Or even better, let AI do the work and suggest common editing features to improve your image, such as removing reflections, remastering, adding color to b/w photos, and so much more. Be sure to check out, "Galaxy AI features on the Galaxy S24 series" to learn more about the fantastic features you now have available with your Galaxy S24 Ultra. If you would like any further assistance or if you would like to share any other feedback with us, feel free to contact Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS10000753/
Written by a customer while visiting Samsung US
Customer Rating
4
Great photo shop
on June 19, 2024
Posted by: Love bug
from Los Angles California
Expertise:Intermediate
I can't wait till she's here to get things done one two three
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great day and I'll send you some pictures
on June 19, 2024
Posted by: Great love bug
from Los Angeles
Expertise:Intermediate
Jun. 28 it arrives and all the other stuff that helps you
Written by a customer while visiting Samsung US
Posted by: beans
from Portland, OR
Expertise:Intermediate
Verified Purchase:Yes
Coming from Galaxy Note 20 Ultra 5G. I was going to keep the Note 20 as there were no issues with it, but Samsung's upgrade deals were too good and I'm guessing that this will be the last year that they give good trade-in deals on the Note. There were a few things I was missing out on with the older phone. The Note no longer received updates other than security. So, it was a version behind on Samsung's UI and I think the version of Android. Samsung has promised years of updates on their new phones. Being a big user of the S Pen, I did not like the rounded screen edges that Samsung used to use so it's nice to have the flat screen. I don't think the Note had all the latest radios for 5G and Wi-Fi, so it was nice to see significant speed increases with the S24 when using 5G and Wi-Fi. With the better processor, the phone is noticeably smoother when scrolling. Cons include the heavier weight, lack of microSD slot, and it is a little thicker and wider than the old Note.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Amir
Verified Purchase:Yes
It’s amazing phone at all best camera With the most megapixels on a smartphone and AI processing, Galaxy S24 Ultra sets the industry standard for image quality every time you hit the shutter. What's more, the new ProVisual engine recognizes objects — improving color tone, reducing noise and bringing out detail.
Written by a customer while visiting Samsung US
Posted by: Vivek
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
Poor screen, lack of colors, not great camera, incompatible with panorama photos taken on Note 20, good performance, lack of expandable storage
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
2
Value
3
Response from Samsung USBy R&R Team, June 20, 2024
Thank you for getting in touch with us today, Vivek. We truly value and appreciate our customers' feedback. We understand that you are not satisfied with your camera settings. We highly recommend that you contact Samsung support so that we can provide a personalized solution for this issue. Regarding external storage, we suggest exploring our Samsung Cloud feature. With Samsung Cloud, you can rest assured that your data is safe, even if your device is lost, stolen, or damaged. You can access device backups in Samsung Cloud, sync your gallery photos across devices, and most importantly, back up and restore your data on your Galaxy device. If you require further assistance or have any questions, please feel free to reach out to us at Samsung Support. - Kelvin
samsung.com/us/support/owners/app/samsung-cloud
samsung.com/us/support/troubleshooting/TSG01001329/ ( reset camera setting)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
samsung.com/us/support/owners/app/samsung-cloud
samsung.com/us/support/troubleshooting/TSG01001329/ ( reset camera setting)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
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Written by a customer while visiting Samsung US
Posted by: Shetty
from FL
Expertise:Intermediate
Verified Purchase:Yes
This review is after a month I received thsi phone. S24 ultra is good but the camera clarity was not so good which I purchased. Initially I chatted with samsung support team on this issue and they suggested to reset the camera settings but even after that I found the same issue. And after few repeated reset the issue was resolved. Other then this it's a good phone.
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, June 20, 2024
Thank you for providing us with your feedback, Shetty. We know it may take a while to acclimate to new devices and we're more than happy to hear that you have your camera setting corrected. We always strive to ensure every customer is excited to use every feature on their device. If you have any questions or concerns, do not hesitate to reach out to us here at Samsung support. -Kelvin
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smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US