Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
2
Great phone with a problem for deaf users.Noodnick
on June 15, 2024
Posted by: Noodnick
Expertise:Expert
The Bluetooth and other features on my S23 stopped working. Samsung offered a trade in upgrade to S24. Since I'm almost 100% deaf I need the Bluetooth for my hearing aides. The S24 upgrade at present has a failed Bluetooth like the others before it. I think Samsung is looking at a major problem for handicapped users.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
1
Response from Samsung USBy Social Commerce, June 17, 2024
Hey Noodnick,
Thank you for finding the free time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love to be able to assist you with what you are currently experiencing with your Galaxy S24 Ultra's Bluetooth connectivity, however, without having more information available and without being able to ask you any follow up questions to clarify what you have shared with us, I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. We also suggest reaching out to the manufacturer of your hearing aids to inquire if they may have any potential solutions available in terms of compatibility with their products/software. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00087102/
Thank you for finding the free time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love to be able to assist you with what you are currently experiencing with your Galaxy S24 Ultra's Bluetooth connectivity, however, without having more information available and without being able to ask you any follow up questions to clarify what you have shared with us, I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. We also suggest reaching out to the manufacturer of your hearing aids to inquire if they may have any potential solutions available in terms of compatibility with their products/software. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00087102/
Written by a customer while visiting Samsung US
Posted by: Randy
Verified Purchase:Yes
Very impressive phone, especially the camera, well built.
Written by a customer while visiting Samsung US
Posted by: Omar
from Lares, Puerto Rico
Expertise:Intermediate
Verified Purchase:Yes
Great phone, lots of new features that are amazing. A++
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Lrm17
Expertise:Intermediate
Verified Purchase:Yes
First of all, I love the phone! It's a beast! But I can't say enough about how easy the transaction with Samsung was. The trade-in was a breeze, and the price was the best around.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beware
on June 15, 2024
Posted by: Beware
Samsung does not finance phones so do not put your credit card info in. They will charge the full amount.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phone Replacement
on June 15, 2024
Posted by: Luv2Shop
I Bought this great device a month ago, I feel maybe ot was just bad luck on the outcome. But I'm so happy and grateful Samsung is looking out for me and replacing it free of charge!!
Written by a customer while visiting Samsung US
Posted by: Gabe
from Fl
Expertise:Expert
Verified Purchase:Yes
Just amazing. I love everything about this phone. Just perfect
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
AMAZINGGG
on June 15, 2024
Posted by: SilverTitan3448
from Cumming, GA
Expertise:Intermediate
this phone is amazing the blue color and the blackish bezel and titanium looks amazing.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US