Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
5
Work
on June 8, 2024
Posted by: Need
I am so happy to get a new phone you guys make my day
Written by a customer while visiting Samsung US
Posted by: Golden
from Ny
Expertise:Intermediate
Verified Purchase:Yes
Battery life not as expected even with minimal use
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
4
Value
3
Response from Samsung USBy Social Commerce, June 10, 2024
Hello Golden,
Thank you for finding the available time out of your day to share your sentiments with us about your Samsung Galaxy S24 Ultra. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24 Ultra has an intelligent, all-day battery that allows you to watch videos for up to 30 hours or listen to music for up to 95 hours. Please take a few moments to review, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service" to learn how you can maximize your battery life when you have some free time available. If you think of any questions that you may have after or if you would like any further assistance, let us know by contacting Samsung Support at your earliest convenience. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Thank you for finding the available time out of your day to share your sentiments with us about your Samsung Galaxy S24 Ultra. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24 Ultra has an intelligent, all-day battery that allows you to watch videos for up to 30 hours or listen to music for up to 95 hours. Please take a few moments to review, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service" to learn how you can maximize your battery life when you have some free time available. If you think of any questions that you may have after or if you would like any further assistance, let us know by contacting Samsung Support at your earliest convenience. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Written by a customer while visiting Samsung US
Posted by: Sher
Verified Purchase:Yes
Love the new phone and the camera really is nice and clear.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Oh Lee
from Brookfield, NH
Expertise:Intermediate
Verified Purchase:Yes
Overall, a great phone and the one thing I did not expect to appreciate is the flat screen.
After years of Samsung and their curved screen, I can't deny how beautiful they looked but how difficult it was to get a proper screen protector. You had to get the film protector instead of the tempered glass.
This is basically the reason I got the 24 ultra - I dropped my 23 ultra and the screen cracked.
Lastly, I wouldn't say this as a con but I'm kinda sad they took away the 10x optical zoom and replaced it with only 5x. The 10x may have not been practical but my god was it awesome to have!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Cincinnati, Ohio
Expertise:Expert
Verified Purchase:Yes
obviously it is a great phone with lots of cool features. the s-pen has minimal changes. the outer casing has a metal update. the glass is no longer curved (yay!). besides that, you can expect last year's phone, unless you were taking bomb moon pics, which now be replaced by bomb mountain pics
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on June 8, 2024
Posted by: Saadiq360
Bought this phone a month ago great phone Excellent.
Written by a customer while visiting Samsung US
Posted by: Ernest
from Charlotte, NC.
Expertise:Intermediate
Verified Purchase:Yes
Shipped on time. Excellent packaging. Easy transfer of data from old phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Florida
Expertise:Expert
Verified Purchase:Yes
S24 ultra the best phone on the market, all in one
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US