Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Posted by: Anonymous
from Garden Grove, CA
Expertise:Intermediate
Verified Purchase:Yes
Sleek Design w/all the best functions plus AI feature...
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Kenya
Expertise:Expert
Verified Purchase:Yes
Love love love it. Its the first new phone Ive had in years. I love the slick look and nice clear screen
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US
Posted by: Ashish Nigam
from New jersey
Expertise:Expert
Verified Purchase:Yes
excellent device , but too big to carry around . I really wish they could
fit the same features in a smaller screen size , also the pen is no where near the S-pen that i had with Zfold4
fit the same features in a smaller screen size , also the pen is no where near the S-pen that i had with Zfold4
I would recommend this to a friend!
Features
5
Performance
5
Design
2
Value
4
Response from Samsung USBy Social Commerce, June 3, 2024
Hello Ashish,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to be able to assist you with whatever you may be experiencing with your S-pen, however, without having more information available and without being able to ask you any follow up questions to clarify what you have shared with us, I suggest reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to be able to assist you with whatever you may be experiencing with your S-pen, however, without having more information available and without being able to ask you any follow up questions to clarify what you have shared with us, I suggest reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Posted by: Linebker55
from Florida
Expertise:Intermediate
Verified Purchase:Yes
absolutely amazing the speed is incredible by far the best camera i have ever had on a phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's a downgrade and inconvenient to use
on May 31, 2024
Posted by: Austin M CA
from California
Expertise:Intermediate
I don't feel much difference than my Note 9. My Ultra 1 TB is actually a down grade because the finger print never worked if you put any protection film on it. Unlike the dedicated scanner like Note 9. I Have to type my password for everything. The screen is viewable under polarized sunglasses.. that's the only plus I found. I hate company just tweaking little things around and call it improvement. It's actually having customers to relearn what has been well made. No regrets buying it but not happy either. I wish my Note 9 can upgrade to the latest Android so I don't have to force to upgrade my phone because they don't support the old OS.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
2
Response from Samsung USBy Social Commerce, June 3, 2024
Hi Austin,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your directness. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone and keeps your personal information safe. If you are having trouble using your fingerprint sensor, take a look at "Samsung phone is not recognizing fingerprints" to help resolve what you may be experiencing with your device. If you have any questions for us after reviewing the resource that has been provided or if you would like any further assistance, do not hesitate to reach out to Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your directness. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone and keeps your personal information safe. If you are having trouble using your fingerprint sensor, take a look at "Samsung phone is not recognizing fingerprints" to help resolve what you may be experiencing with your device. If you have any questions for us after reviewing the resource that has been provided or if you would like any further assistance, do not hesitate to reach out to Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Written by a customer while visiting Samsung US
Customer Rating
4
Impressive like the frame TV
on June 1, 2024
Posted by: Astrid
from New Jersey
It's like a Nintendo DS, love that
•the pen is so much fun. It does so much more than I ever expected it to.
•The display needs more color... it doesn't see pink properly... or come in pink... which is a problem for me. The flip phones do a better pink :(
•The camera is stunning especially with movement. But I feel like I'm giving up vibrancy for it, not getting it all.
• It made my smart home significantly smarter and pulled all of my devices together seamlessly
• It reminds me of my 50mp windows phone, back when windows made phones, but an amazingly updated 2024 version
• I am impressed, the design was made with happiness & fun in mind :)
•The display needs more color... it doesn't see pink properly... or come in pink... which is a problem for me. The flip phones do a better pink :(
•The camera is stunning especially with movement. But I feel like I'm giving up vibrancy for it, not getting it all.
• It made my smart home significantly smarter and pulled all of my devices together seamlessly
• It reminds me of my 50mp windows phone, back when windows made phones, but an amazingly updated 2024 version
• I am impressed, the design was made with happiness & fun in mind :)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent features
on June 1, 2024
Posted by: MsVw39
from Corpus Christi,Tx
Expertise:Intermediate
I've had this phone like 5 months now and it works great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: ESNEL2
from Columbia, SC
Expertise:Expert
Verified Purchase:Yes
I am very happy with my order and all the procedures during my purchase and I am very much enjoying my new phone with a wonderful features, can't wait to see what the next S25 ultra looks like for my purchase next year.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US