Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
2
Not Durable
on May 5, 2024
Posted by: Susan
It is cute and functional but not durable...I have had it for less than 3month...The edges are already breaking away.
Response from Samsung USBy Social Commerce, May 6, 2024
Greetings Susan,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments? Samsung Care+ comes in handy for those unfortunate situations we may find ourselves in at times in life like falling into the pool with our phone in our pocket, dropping and shattering the screen as we attempt to carry in the 100th bag of groceries inside from the car, to accidentally losing our phone during one of the many stops of running errands, to even when someone decides that your S24 Ultra looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! Without having any details available regarding what you may be experiencing with your Galaxy S24 Ultra and without being able to ask you any follow up questions to clarify what you have shared with us; I recommend reaching out to Samsung Support if you would like any additional assistance. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments? Samsung Care+ comes in handy for those unfortunate situations we may find ourselves in at times in life like falling into the pool with our phone in our pocket, dropping and shattering the screen as we attempt to carry in the 100th bag of groceries inside from the car, to accidentally losing our phone during one of the many stops of running errands, to even when someone decides that your S24 Ultra looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! Without having any details available regarding what you may be experiencing with your Galaxy S24 Ultra and without being able to ask you any follow up questions to clarify what you have shared with us; I recommend reaching out to Samsung Support if you would like any additional assistance. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
It's a cool phone
on May 5, 2024
Posted by: Rome85
[This review was collected as part of a promotion.] I watch and stream videos, great graphics when I play games and don't freeze alot and I can do and save a lot more stuff
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice phone
on May 5, 2024
Posted by: Piscesgirl81
[This review was collected as part of a promotion.] The S pen is the best feature of this device for me. It's really handy when writing notes for work and to circle items in screenshots.
The large screen is also nice, to watch a samsung TV.
The large screen is also nice, to watch a samsung TV.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Gorgeous Design!
on May 5, 2024
Posted by: Linny3420
[This review was collected as part of a promotion.] I am absolutely astonished at the S24 Ultra features. So smooth when scrolling and no delay in any action whatsoever. Definetly would recommend this product to all that I know in my life. Great Job Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exceeded my expectations!!
on May 5, 2024
Posted by: SandraDee
[This review was collected as part of a promotion.] This phone has so many awesome features. The camera is so amazing. The clear crisp photos look professional. The stylus is a handy thing to have. You can write over the displayed screen or you can create notes, hands written or typed. I absolutely love my Samsung Galaxy 24 Ultra. I had the Samsung Galaxy 22 Ultra A few years ago And I loved it as well. I only use Samsung phones. They are the best. I haven't been disappointed yet.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on May 5, 2024
Posted by: Bg4599
[This review was collected as part of a promotion.] Been great so far ...still exploring all the features
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Not much different, but still good.
on May 5, 2024
Posted by: Gammafueled
[This review was collected as part of a promotion.] The galaxy AI features are not too good, honestly standard software works better. And there were already features that did what the AI was supposed to do. And the slightly better performance isn't worth the occasional hallucinations.
The shape is nicer, and while I likes the saphire glass of the last model, the gorilla glass is still more resilient to drops.
I dislike how samsung changed the shape of the phone ONLY to make you buy a new case. But their cases are better than last gen.
I dislike how samsung changed the shape of the phone ONLY to make you buy a new case. But their cases are better than last gen.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone so much!
on May 5, 2024
Posted by: Aagudelo64
[This review was collected as part of a promotion.] Iama student and I have used the galaxy pen more than I initially thought. I love all the features and the style of this phone. I would recomen any Samsung lover to get it.
Value
5
Written by a customer while visiting Samsung US