Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
5
Love this phone. The AI is awesome
on May 3, 2024
Posted by: Randyb
[This review was collected as part of a promotion.] This is my 4th galaxy phone. I'll never buy anything else
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Runs Very Well, And Fun To Use
on May 3, 2024
Posted by: Remmbrandt
[This review was collected as part of a promotion.] The Samsung Galaxy S24 Ultra handles very well. It is quite large, so it does take a little bit of getting used to, but the quality of the image paired with it's size is like holding a high definition, high resolution TV in your hands.
I have had very few problems with lag or frame drops. Such problems only show up when trying out incredibly large games on their highest resolution settings, and even then, it was very minimal.
The included S-Pen is also an incredibly fun too. Firstly, it's very responsive. Almost too responsive that it gets in the way sometimes, but the few times it does get in the way are easy to work around. It does also come with pressure sensitivity that automatically transfers into third-party apps, however, there's seemingly no way to turn this feature off when it's not wanted. Your fingers do not activate pressure sensitivity. It only works with the touch of the S-Pen's tip.
The keyboard has a lot of built in customization, too. You can create phrase suggestions in the settings when you type certain prompts in, automatically translate text from the keyboard without the help of an external app, and can even type out words or phrases by writing them into the text bar or using the Handwriting feature in the keyboard with your S-Pen. Plus, the Galaxy AI is usually really good at deciphering your bad handwriting!
Overall, the phone provides the user many tools for them to enjoy using it in exactly the way that works best for them with few drawbacks.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Battery life depletes very quickly
on May 3, 2024
Posted by: Yayab2501
[This review was collected as part of a promotion.] I got this phone as soon as it was released and I feel that the battery life on this phone is worst than my previous S23 ultra. I'm a long time Samsung user and I think this phone I got may be defective, but I'm sad that Samsung warranty doesn't cover batteries. I would love to see some support from Samsung and get my current s24 switched out for a new one since its in great condition.
Value
2
Response from Samsung USBy Social Commerce, May 3, 2024
Aloha Yayab2501,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24 Ultra has a 5000mAh intelligent, all-day battery that offers long life that can allow you to watch videos for up to 30 hours or listen to music for up to 95 hours. Please take a look at, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" when you have the available time out of your day to learn some helpful information about optimizing your battery life. Let us know if you have any questions for us afterward or if you would like any further assistance by reaching out to Samsung Support. We'd be happy to assist you further. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24 Ultra has a 5000mAh intelligent, all-day battery that offers long life that can allow you to watch videos for up to 30 hours or listen to music for up to 95 hours. Please take a look at, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" when you have the available time out of your day to learn some helpful information about optimizing your battery life. Let us know if you have any questions for us afterward or if you would like any further assistance by reaching out to Samsung Support. We'd be happy to assist you further. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
4
Decent phone
on May 3, 2024
Posted by: News24user
[This review was collected as part of a promotion.] Pen randomly falls out. I also find the phone to be somewhat boxy.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
S24 ultra is a no brainer.
on May 3, 2024
Posted by: Chuck55
[This review was collected as part of a promotion.] I used the Note10 for years. Once I got the S24 ultra it was crazy how much more advanced the S24 is. I really enjoy having a computer in my pocket. I can do everything on my phone that I can do on my office computer. I can also kick back and watch movies or sports on one of the greatest and clearest picture you can find. If you want a super fast, amazing phone, don't pass on the S24 Ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S24 Ultra
on May 3, 2024
Posted by: Newphone1
[This review was collected as part of a promotion.] Upgrading to this phone has helped me stay organized inside the office as well as outside the office. Even some of my co-workers have upgraded to this phone. We are all very impressed with the AI feature.
The camera helped me take some of the best solar eclipse pictures I have seen. Help me navigate through my day with all of its features is almost like having my office. Come with me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung s24 ultra the best
on May 3, 2024
Posted by: Duardo22
[This review was collected as part of a promotion.] The Samsung S24 Ultra sets a new standard with its expansive 6.9-inch Dynamic AMOLED display, boasting a 120Hz refresh rate for fluid visuals and vibrant colors. Powered by the latest Snapdragon processor, it effortlessly manages demanding applications and gaming. The standout feature is its advanced quad-camera system, which delivers stunning photo and video quality, even in low light conditions. With a robust battery life and enhanced security features, the S24 Ultra is perfect for power users seeking top-tier performance and multimedia capabilities.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best galaxy or android phone I've had
on May 3, 2024
Posted by: Ncd1982
[This review was collected as part of a promotion.] Everyday use streaming gaming as a computer majority of times
Value
5
Written by a customer while visiting Samsung US