Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
5
Well worth wile upgrade!
on April 30, 2024
Posted by: AS1253
[This review was collected as part of a promotion.] Replaced my note20 ultra with the s24ultra, can't be happier! The AI alone is awesome I use it alot with editing photos and searching items.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good celly
on April 30, 2024
Posted by: Sk89ace
[This review was collected as part of a promotion.] Nice and has good size screen.cool themes.. long battery life.like the fit app. Camera is great. Needs come with head phone adapter for USB c.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very good
on April 30, 2024
Posted by: DjSanchez08
[This review was collected as part of a promotion.] I like ia in s22 ultra i like to much this s22🥰🥰🥰
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Upgrade From S20ultra Interesting use of Ai
on April 30, 2024
Posted by: 4yearuzer
[This review was collected as part of a promotion.] Coming from the S24ultra this is a major update, better camera, better battery. The Ai features are useful for finding items using the screen search feature and text correct feature.
Biggest letdown for me is the fingerprint reader, it's completely underperforms from the S20ultra struggles with a film screen protector and is totally unusable with glass screen protector. With that I can't use any Whitestone Dome and I'm using the Whitestone Film protector.
I also had a lot of issues with the Verizon network with the unlocked version. Those issues lasted for 2 months and have been corrected.
Overall great upgrade with 7 years of support, will probably trade this in around year 2, hoping for better Ai integration on future updates.
Biggest letdown for me is the fingerprint reader, it's completely underperforms from the S20ultra struggles with a film screen protector and is totally unusable with glass screen protector. With that I can't use any Whitestone Dome and I'm using the Whitestone Film protector.
I also had a lot of issues with the Verizon network with the unlocked version. Those issues lasted for 2 months and have been corrected.
Overall great upgrade with 7 years of support, will probably trade this in around year 2, hoping for better Ai integration on future updates.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
A phone I hope to last
on April 30, 2024
Posted by: Stoneworks
[This review was collected as part of a promotion.] It's been about 6 months with my S24 Ultra. And, so far, it's been flawless. I got one for me and another for my wife. We are coming from a Pixel. We both liked the feel and function of Samsung.
We are hopeful that our S24 Ultras will continue to perform and last. So far, it is performing better than the Pixels we're coming from. And the battery life is better.
We are hopeful that our S24 Ultras will continue to perform and last. So far, it is performing better than the Pixels we're coming from. And the battery life is better.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Quality
on April 30, 2024
Posted by: UltraGirl
[This review was collected as part of a promotion.] The phone itself is super lightweight, which is an excellent thing considering the size. I've used the AI feature a few times just to test it out and found it to be cool. Overall the phone is great, the camera and audio quality while recording is excellent.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I have really enjoyed this phone
on April 30, 2024
Posted by: Skoofy2021
[This review was collected as part of a promotion.] I use my phone for home and work. When ever I see something that I need or want to buy the AI function allows me to locate the item. The cameras have allowed me to take copus amounts of candid photos. The battery life of this phone is amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's still good but not as good as before
on April 30, 2024
Posted by: Shahin
[This review was collected as part of a promotion.] Weak camera performance
Gets frozen a lot
AI is there but not doing the job
Gets frozen a lot
AI is there but not doing the job
Value
3
Response from Samsung USBy Social Commerce, May 2, 2024
Howdy Shahin,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone is displaying a "Camera Failed" message, freezing, lagging, or the preview is not working, the good news is that it's most likely a software issue and not a physical problem with the camera. Take a moment to review, "Issues with Camera app on Samsung phone or tablet" when you have the free time to help resolve what you may be experiencing with your device. In regard to your Galaxy AI features, without having any details available regarding what you may be currently experiencing and without being able to ask you any follow up questions to clarify what you have shared with us, I suggest reaching out to Samsung Support for further assistance. I have provided an additional resource that you may find beneficial, in the meantime, on the topic of your Galaxy AI features. Feel free to check it out, if you'd like but also feel free to contact Samsung Support if you would like further assistance at your leisure. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
https://www.samsung.com/us/support/answer/ANS10000753/
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone is displaying a "Camera Failed" message, freezing, lagging, or the preview is not working, the good news is that it's most likely a software issue and not a physical problem with the camera. Take a moment to review, "Issues with Camera app on Samsung phone or tablet" when you have the free time to help resolve what you may be experiencing with your device. In regard to your Galaxy AI features, without having any details available regarding what you may be currently experiencing and without being able to ask you any follow up questions to clarify what you have shared with us, I suggest reaching out to Samsung Support for further assistance. I have provided an additional resource that you may find beneficial, in the meantime, on the topic of your Galaxy AI features. Feel free to check it out, if you'd like but also feel free to contact Samsung Support if you would like further assistance at your leisure. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
https://www.samsung.com/us/support/answer/ANS10000753/
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Written by a customer while visiting Samsung US