Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,807 Reviews)
Rating breakdown 16,807 reviews
5 Stars
14,538
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
2
Not as good as I thought
on July 13, 2025
Posted by: Wilburclw
[This review was collected as part of a promotion.] I’ve been using my Samsung device daily for work and entertainment—mostly streaming, video calls, and productivity tasks. While Galaxy AI sounded promising, I found the actual implementation underwhelming. Translation features felt incomplete, and the summarization tools weren’t as intuitive or helpful as advertised. I expected better integration and smoother performance, especially from a premium device. The camera is solid, but processing delays are frustrating. Battery life is decent, and the display is beautiful, but for the price, I wanted a more seamless experience. Galaxy AI feels more like a gimmick than a game-changer right now. Hopefully, future updates bring improvements
Value
2
Response from Samsung USBy R&R Team, July 14, 2025
Hey Wilburclw, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We understand how frustrating it can be when your device is not meeting your expectations. We have provided a link to a troubleshooting guide to help you with the processing speed of your device, and responsiveness of your display. We have also provided a link to the Samsung Support Team to help answer any questions about the features of Galaxy AI, or any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
This product has features that I didn't imagine
on July 13, 2025
Posted by: Rooky01
[This review was collected as part of a promotion.] The Galaxy AI for the photos are another thing that I didn't imagine it would be possible because it gives so much accurate backgrounds.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome features
on July 13, 2025
Posted by: 012117
[This review was collected as part of a promotion.] I use my phone for personal, work, gaming, streaming
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I have ever owned!
on July 13, 2025
Posted by: SammyPhoneFan
[This review was collected as part of a promotion.] This Galaxy s24 Ultra is by far the best phone that I have ever owned. The battery life is phenomenal, and that's without sacrificing any usability or performance. The screen is very nice, with the colors really bright and vivid. The Galaxy AI features are really nice, and I am still learning how to really take advantage of them. I truly love this phone. I upgraded from an s22 Ultra, and the difference is night and day. I get nearly two days of battery life with this phone. My s22 would need to be charged 3 or 4 times just to get anywhere close. I fully intend to keep this phone for several years, and I really think I'll be happy with it for that long.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Cool phone
on July 14, 2025
Posted by: Oldad2228
[This review was collected as part of a promotion.] Enjoy the picture quality, storage space, and all off the apps for music and movies. Picture quality is great.
Value
4
Response from Samsung USBy R&R Team, July 17, 2025
Hello Oldad2228, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We couldn't be happier to hear how pleased you are with the camera quality, capacity, and capabilities of your device. Please, don't hesitate to reach out to us again any time you have questions, and we have provided a link to the Samsung Support Team for your convenience, or would like to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2
A little disappointed
on July 14, 2025
Posted by: allaboutsomeluv
[This review was collected as part of a promotion.] At 1st I LOVED my s24 ultra!! The S pen is awesome and gets lots of use. Now that Galaxy AI is here,it's even more awesome with all the things you can do with it- draw,sketch,add things to pics,etc. Another thing I love is the camera. Its vivid and bright! Pictures all look amazing with it. The night time feature is extremely useful as well.
Now to the disappointing part. "Moisture or foreign object detected" has constantly been popping up on my less than a year old phone. There is no moisture or anything foreign. I've cleaned it time after time as well as performed all kinds of ways to fix it but yet it's still happening and I then have to charge it wirelessly. Sometimes,it won't even be plugged in when the notification pops up. And sometimes it'll go away that day and other times,It'll annoy me for a week. My husbands s24+ is also doing the very same thing! I dont know if its a bug,software glitch,bad sensor,high humidity where I live or what but I wish it would act right. Before it started,I really enjoyed my s24 ultra and would say it's definitely worth it. Now,I'm pretty much being forced to file an insurance claim & hope for the best or get a new phone. Que the violin & sad music...
Now to the disappointing part. "Moisture or foreign object detected" has constantly been popping up on my less than a year old phone. There is no moisture or anything foreign. I've cleaned it time after time as well as performed all kinds of ways to fix it but yet it's still happening and I then have to charge it wirelessly. Sometimes,it won't even be plugged in when the notification pops up. And sometimes it'll go away that day and other times,It'll annoy me for a week. My husbands s24+ is also doing the very same thing! I dont know if its a bug,software glitch,bad sensor,high humidity where I live or what but I wish it would act right. Before it started,I really enjoyed my s24 ultra and would say it's definitely worth it. Now,I'm pretty much being forced to file an insurance claim & hope for the best or get a new phone. Que the violin & sad music...
Value
2
Response from Samsung USBy R&R Team, August 5, 2025
Hi Allaboutsomeluv, thank you for sharing your experience of your Samsung Galaxy S24 Ultra with us. We are happy to hear how pleased you were with the inital usage and capabilities of your device. We have provided a link to the Samsung Support Team to assist you with the charging of your device you mention. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Device functions well. Great Device.
on July 14, 2025
Posted by: Marclans
[This review was collected as part of a promotion.] I use my device for streaming, email, business, games, entertainment and travel.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S24 Ultra, the best phone
on July 14, 2025
Posted by: Alexlion
[This review was collected as part of a promotion.] It is a great phone. It is made for demanding people like me It has the ability to be very versatile. It has the ability to become a laptop. Artificial intelligence, which includes, exceeds my expectations, And I have not yet mentioned the camera. It is spectacular.
The apps within the Galaxy system.. Galaxy Good Look .?? Haha, Batteries ?
IA ? Okay, I need more time to write detail in detail about this device. If you are looking for a device with all the features I mentioned, The Galaxy series is your best choice.
The apps within the Galaxy system.. Galaxy Good Look .?? Haha, Batteries ?
IA ? Okay, I need more time to write detail in detail about this device. If you are looking for a device with all the features I mentioned, The Galaxy series is your best choice.
Value
5
Written by a customer while visiting Samsung US