Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,807 Reviews)
Rating breakdown 16,807 reviews
5 Stars
14,538
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
4
Glitchy Glitch
on July 8, 2025
Posted by: NycRascal
[This review was collected as part of a promotion.] Im definitely a fan of Samsung, however, my phone has definitely been glitchy. I would start off saying, when i select a certain ringtone and sound for texts. Itll work for a few days then it automatically defaults to the basic sound. I constantly have to re enter that. Scrolling up and down freezes from time to time. Sometimes I'm unable to click on a tab for some unknown reason but after a reboot it fixes that. Receiving calls have been odd. Sometimes ppl sound like a robot, i blamed it on others for a while but this happens periodically with other callers. They hear me fine most of the times. With this new update, its been difficult to read my text and raise the brightness, at the same time because now when i swipe down itll be notifications, and then i have to keep swiping down all over the screen until that flashlight, brightness options appears. Its annoying. This phone hasn't been one of my favorites but the battery is amazing, great photo options. It definitely has quality!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing
on July 8, 2025
Posted by: Shiro809
[This review was collected as part of a promotion.] My favorite thing about the phone is how smooth it runs everything and how long the battery last while im gaming. The stylus is extremely helpful for work also. Galaxy AI is also fun to use, especially for photo editing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The storage and battery were the greatest change!!
on July 8, 2025
Posted by: AngelGZ
[This review was collected as part of a promotion.] The AI really helped me study for the better and the battery lasts for days. With the storage on hand I have countless photos and videos that would last a lifetime!!! The photo quality is immaculate and customization of the settings or limitless!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing Phone
on July 8, 2025
Posted by: PigBiggie
[This review was collected as part of a promotion.] I absolutely love this phone! The galaxy AI is a big bonus and the customization is endless! I cannot wait for them to update the bixby to include generative AI as well. My one complaint would be that after the new ui update, my phones battery has been draining faster than normally but im hoping they patch it pretty soon!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has everything, best built quality
on July 8, 2025
Posted by: Mrlonely
[This review was collected as part of a promotion.] I bought this s24 ultra last year, this is the best phone I have used , it has great features like Galaxy AI etc
And built quality is next level, I have dropped this phone like more than 20 time I never had a scratch in my display
Value for money 💰
And built quality is next level, I have dropped this phone like more than 20 time I never had a scratch in my display
Value for money 💰
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not much better than 23.
on July 8, 2025
Posted by: NorfFlaco
[This review was collected as part of a promotion.] Charging port detects moisture when battery dies & is at 0%. Annoying
Value
3
Response from Samsung USBy R&R Team, July 9, 2025
Hi there NorfFlaco, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We know how important your device is to you, and needing the reliable charging for your continued usage. We have provided a link to an article to help you troubleshoot this experience at your convenience. We have also shared a link to the Samsung Support Team to offer assistance if this experience continues or you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Fast and Clear
on July 8, 2025
Posted by: Pxkatz
[This review was collected as part of a promotion.] My Galaxy S24 Ultra 5G is the best phone I've ever had. I use it for everything from navigation, reading books, collecting recipes, shooting still pictures and video, playing games, streaming movies, and of course calling and texting my friends.
Streaming and app execution is fast and flawless, and all video is super clear. I use my phone for video conference calls when Im not at my desk, and the images are clear with no sound lag.
All in all, it's the best phone around!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love Samsung products
on July 8, 2025
Posted by: Darknite45
[This review was collected as part of a promotion.] This is the best phone so far from Samsung and the updates are amazing I have been with this brand faithful for the last 15 years
Value
5
Written by a customer while visiting Samsung US