Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,807 Reviews)
Rating breakdown 16,807 reviews
5 Stars
14,538
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
5
I've had my Galaxy S24 for a year now,
on July 4, 2025
Posted by: OreO31
[This review was collected as part of a promotion.] I've had my Galaxy S24 for a year now, and I’ve got to say—it still feels like a brand-new phone. The camera is sharp and reliable in almost any lighting, perfect for capturing everyday moments and the occasional sunset shot. The performance is super smooth, whether I'm multitasking or playing games, and the battery life easily gets me through a full day (sometimes more).
One of my favorite features is the S Pen—I didn’t think I’d use it much at first, but now I use it for everything from quick notes to editing photos. It’s a great bonus that really makes the phone feel more complete.
No major issues at all over the past year. It’s been fast, responsive, and fun to use. Definitely one of the best phones I’ve owned!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything in your hand set......wonderful life
on July 4, 2025
Posted by: sunosuno
[This review was collected as part of a promotion.] Wonderful Experience of operating to Samsung S 24 ultra device
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The product is a winner
on July 4, 2025
Posted by: IChef03
[This review was collected as part of a promotion.] The new AI is awesome it gives me an eaaier way to look up items that's hard to locate on my phone like photos and business cards.unlike bixby
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung have the best Phone
on July 4, 2025
Posted by: AS0752
[This review was collected as part of a promotion.] My name is Alfredo Domenech of Philadelphia, Pennsylvania. I bought Samsung phones for the past 10 to 15 years and I think Samsung has the best and best phones in the world. It's been like a year ago I bought the Galaxy S24 Ultra and I can tell you that I love my phone, the phone is very finite, the screen is exceptional, very smart, bright, very fast.
I love my phone and it's the best phone on the market.
I love my phone and it's the best phone on the market.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Choice for a Phone
on July 4, 2025
Posted by: Elsabet
[This review was collected as part of a promotion.] I began using Samsung products many years ago and have owned a Samsung Phone for over ten years. The phone has served me well. I like all the features the phone has to offer. I especially love taking photos with my phone. I love the quality of my photos. I really like how the zoom works on mt pictures. I am thoroughly impressed with it. I would love to have unlimited memory and photo storage because I do take lots of pictures. I highly recommend this phone or sy Samsung phone because it is reliable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
No real upgrades
on July 4, 2025
Posted by: Samsungultra5g
[This review was collected as part of a promotion.] Galaxy AI is a helpful tool but I guess I was expecting more. No real updates or upgrades. My prior Galaxy 22 Ultra 5g took better pictures then my Galaxy 24 Ultra. The new editing photo options have lots of fun features and I enjoy removing or making modifications. Unless you are running spreadsheets files you will not notice the speed difference. Overall I feel I should have kept my old Galaxy 22 so it was not worth the new version.
Value
3
Response from Samsung USBy R&R Team, July 7, 2025
Hi there Samsungultra5g, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S24 Ultra with us. We are happy to hear that you are finding the features of Galaxy AI to be useful in helping you streamline some of your daily tasks. We know how frustrating it is when your device is not meeting your expectations, and we have provided a link to the Samsung Support Team to offer assistance with your camera, and help you capture the best possible photos and videos. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Product review
on July 4, 2025
Posted by: Rajput
[This review was collected as part of a promotion.] Al features are good and the Ai features too about the phone but
except (2) things.
-i feel it drain battery faster then my previous phone note20ultra.
- i had a charging issue with this phone. A month or two it start giving me error whenever i plug the charging port " moisture ditected" but there's no moisture in the port and in end i got this charging port/board replaced.
except (2) things.
-i feel it drain battery faster then my previous phone note20ultra.
- i had a charging issue with this phone. A month or two it start giving me error whenever i plug the charging port " moisture ditected" but there's no moisture in the port and in end i got this charging port/board replaced.
Value
3
Response from Samsung USBy R&R Team, July 7, 2025
Hi Rajput, we appreciate you sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We are pleased to hear that you are happy with the features of Galaxy AI, and we would love to help you with the frustrations you mention. We have provided a link to a few troubleshooting guides to help you with the battery life of your device. We have also shared a link to the Samsung Support Team if you continue to experience any frustrations or have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The phone which has everything!!!!
on July 4, 2025
Posted by: gpshk20
[This review was collected as part of a promotion.] Using the Samsung Galaxy S24 Ultra for a year has been a fantastic experience. It's fast, reliable, and the display is gorgeous. The camera still delivers stunning photos, and battery life easily lasts all day. What really stood out over time is Galaxy Al - features like Live Translate, Note Assist, and Circle to Search have become genuinely useful in day-to-day tasks. After a year, it still feels like a flagship. Totally worth it
Value
5
Written by a customer while visiting Samsung US