Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,807 Reviews)
Rating breakdown 16,807 reviews
5 Stars
14,538
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
5
Great, excellent and professional product
on June 30, 2025
Posted by: NemaNema
[This review was collected as part of a promotion.] A great and excellent device for all types of personal, professional, study and entertainment uses.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Galaxy S24 Ultra 512GB is the best phone ever
on June 30, 2025
Posted by: Jmoney
[This review was collected as part of a promotion.] I love my Galaxy S24 Ultra 512GB I love all the features of the new AI Updates I usually use my phone for playing games and watching movies I also use my phone to stream movies from my phone to my TV and also listen to alot of music from you tube my phone is the best phone I ever had and experience
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S24 ultra
on June 30, 2025
Posted by: Firemen1188
[This review was collected as part of a promotion.] Great phone with alot of features and great camera
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Phone is super fast.
on June 30, 2025
Posted by: Whtzombie
[This review was collected as part of a promotion.] This is my 10th ultra (note) and I can tell you that this is a beast the proformance is incredible the display is beautiful and the pen is super accurate
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fan of samsung
on June 30, 2025
Posted by: Baygmel
[This review was collected as part of a promotion.] Always been team samsung. Never had a problem with any of there phones they are built to last I love my new upgrade.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Generally a fantastic phone.
on June 30, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] This was already a great phone but with the new update it is really pretty fantastic. I really love the AI features and we use it all the time. I will say that the update is very complex and lots of people still even realize all of the benefits it has. I will say that the update has caused some problems some of our other devices that were older than S24 Ultra. The phone does come with way too much bloatware and setting up the phone is a real pain with all of the extras that the setup process tries to force on you. Even though it is a fantastic phone overall, some of the competitors have functions and features that are superior to Samsung as individual features even though they're found in general may not be as nice as the Samsung. I wish I would have known when the s25 was coming out because it came out just about a month and a half or two months after we bought the s24 ultra and I think in general is a much nicer phone. We are big Samsung fans and own a total of eleven Samsungs in our family along with all of our TVs and all of our appliances. I will say that it is time for Samsung to make an evolutionary leap on its next model instead of these small incremental steps that they have made ever since the s21 Ultra. Thanks for the opportunity.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Half of the time.
on June 30, 2025
Posted by: eMenace
[This review was collected as part of a promotion.] I have now had my ultra for almost a month. Some of the features that are on the phone seem intuitive. Like the AI sees what apps I use and when I use them and suggests it for me. I like that I can close all my app at once. I like the easy access menu on the side. The double click for the camera is handy. I enjoy the pen and the ai drawing app as well as the notes app. I do not really like the bixby interface. When I ask she is not usually helpful. The microphones malfunction all the time. With bixby. She closes like immediately after I start talking. I also can't use it on language apps because again the microphone is going in and out repeatedly. I also wish there weren't a lot of two of everything. Make samsung apps alone on the phone. Rather than using Google apps as a crutch. You have two of messages. Two of stores. Etc. Please just have one. So I like this phone half of the time.
Value
3
Response from Samsung USBy R&R Team, July 2, 2025
Hey there EMenace, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are happy to hear that there are features of your device that are you loving using every day. We have provided a link to an article to help you with the microphone of your device not always operating as intended. We have also provided a link to the full device manual to help you best align the settings and redundancies to your preferences, and to the Samsung Support Team to offer assistance on any questions that may come up about your device. We appreciate you being a Samsung customer. -Elizabeth
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Galaxy S24 Ultra – A Smart Upgrade with Ro
on June 30, 2025
Posted by: TheGalaxyVoice
[This review was collected as part of a promotion.] Coming from the S21 Ultra, I was excited to try the S24 Ultra – and overall, it's been a great experience. The design feels more polished, the flat display is a nice touch, and the camera delivers stunning results, especially in low light. The new AI features are surprisingly useful and make daily tasks faster and smoother.
That said, I did notice a couple of quirks. The screen rotation isn’t as quick as it was on my S21 Ultra, which caught me off guard. Also, the battery doesn’t last quite as long as I hoped – it gets me through the day, but just barely with heavier use.
Still, the performance is top-notch, and everything feels super fast and fluid. If you’re upgrading from an older phone, this is a no-brainer. Even as an S21 Ultra user, I appreciate the subtle improvements and the direction Samsung is going with AI.
Value
4
Written by a customer while visiting Samsung US