Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,807 Reviews)
Rating breakdown 16,807 reviews
5 Stars
14,538
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
5
The phone is awesome great features easily to use
on June 30, 2025
Posted by: Hemiman
[This review was collected as part of a promotion.] I use my phone as a scan tool at work greatest phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy AI (GEMINI)
on June 30, 2025
Posted by: Wbrow606
[This review was collected as part of a promotion.] They galaxy AI (Gemini) has been an amazing seamless transition from the Google assistant. This is handsdown the best android device I have ever had!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overall GREAT PHONE!!! So much to learn and grow!
on June 30, 2025
Posted by: Grg019
[This review was collected as part of a promotion.] Galaxy AI is a cool feature. There's a lot more to learn from it but im sure it will get better in time. Features on this device are awesome!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best features for this smartphone and great AI
on June 30, 2025
Posted by: Love4shopping
[This review was collected as part of a promotion.] The Samsung Galaxy S24 Ultra redefines the limits of smartphone excellence, dazzling users with its bold design, stunning display, and powerhouse performance. Its revolutionary camera system captures vivid photos and videos in any light, transforming ordinary moments into extraordinary memories. Powered by next-generation AI and a lightning-fast processor, the S24 Ultra delivers smooth multitasking and seamless gaming. With an ultra-durable build and intelligent battery life that keeps you connected all day, this flagship is more than just a phone—it’s a dynamic companion engineered to elevate your everyday experiences and leave a lasting impression from the very first touch.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Product exceeds expectations
on June 30, 2025
Posted by: Lefthandedbandit
[This review was collected as part of a promotion.] The AI features truly enhance my device experience and makes use effortless
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Quality and efficiency s24
on June 30, 2025
Posted by: Ny2025
[This review was collected as part of a promotion.] The Samsung S24 Ultra combines elegant design with advanced technology to deliver an unparalleled mobile experience.
Featuring a 6.8-inch Dynamic AMOLED 2X panel with stunning resolution, its display showcases vibrant colors and exceptional contrast. The 120 Hz refresh rate ensures smooth navigation and gameplay.
Its multi-lens camera system captures sharp and detailed images in any lighting condition. 8K video recording allows for professional-quality videos, and features like optical zoom and night mode enhance its versatility.
It also incorpora tes, Artificial Intelligence
AI optimizes the device's performance, adapting it to your needs and improving efficiency in everyday tasks.
Featuring a 6.8-inch Dynamic AMOLED 2X panel with stunning resolution, its display showcases vibrant colors and exceptional contrast. The 120 Hz refresh rate ensures smooth navigation and gameplay.
Its multi-lens camera system captures sharp and detailed images in any lighting condition. 8K video recording allows for professional-quality videos, and features like optical zoom and night mode enhance its versatility.
It also incorpora tes, Artificial Intelligence
AI optimizes the device's performance, adapting it to your needs and improving efficiency in everyday tasks.
I have been using the products for over 10 years and am happy with the performance.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Miss my old phone
on June 30, 2025
Posted by: Dontbecheeky
[This review was collected as part of a promotion.] I use my phone for a lot of camera work. I hate the camera on this phone and miss the one on either my S22 and S23 Ultra. The pictures are sub par, never crisp and the night photos are TERRIBLE.
I have endless software issues that no one can resolve. I cant make calls or send texts on WIFI and have to reboot the phone if it gets left on WIFI before I can make a call. It doesnt stay on 5g even though I live in a strong 5g area.
I am NOT a fan of AI at all. I dont like that its forced into my phone. Just another thing to keep people dependent and stupid.
There numerous other things that were different between the two models that I don't like but, those are the biggest two. I wouldn't buy it again if I knew and I wont be upgrading to the next Samsung unless theres a significant improvement with the camera function.
Value
2
Response from Samsung USBy R&R Team, July 2, 2025
Hello, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S24 Ultra. We know how frustrating it is to have a device that is not operating as intended or expected. We have provided links to resources to help you with the camera features and settings of your device, ability to make phone calls with ease, and disable any features you are not interested in using. We have also shared a link to the Samsung Support Team any of these matters continue with your device, or would like additional assistance with your device. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone is unable to make or receive calls
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone is unable to make or receive calls
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing device
on June 30, 2025
Posted by: Ronbrk
[This review was collected as part of a promotion.] The Galaxy S24 Ultra is now an indispensable component of my daily routine. My most-loved feature is Galaxy AI, which really feels like having a brilliant personal helper in my pocket. In the morning, it gives me a tailored briefing on the current news, reminders for my activities, and even a signal when it's already bedtime. This has kept me well-organized and more focused on my schedule.
The camera is another standout. Whether I’m capturing detailed lecture slides or taking photos outdoors, the image quality is outstanding. The high resolution, color accuracy, and low-light performance make it feel like I’m carrying a professional camera everywhere.
I also love the S Pen. It's perfect for hand-written notes in school, quickly brainstorming ideas, or editing documents. The precision and responsiveness are excellent—it feels natural, like writing with paper.
In general, the Galaxy S24 Ultra isn't a phone to me; it's one-touch productivity gadget and art partner that has made life easier and more enjoyable.
Value
4
Written by a customer while visiting Samsung US