Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8 out of 5
4.8
(16,807 Reviews)
Open Ratings Snapshot
Rating breakdown 16,807 reviews
5 Stars
14,538
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product. 
(
1,103 out of 1,229
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
5 out of 5
5
Great device
on June 25, 2025
Posted by: Heavyduty1989
[This review was collected as part of a promotion.] Great device has more features than I will ever use. The galaxy ai is horrendous.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
S24 ultra
on June 25, 2025
Posted by: Goodwork
[This review was collected as part of a promotion.] Love the galaxy series the s24 ultra is an amazing phone love the pen helps me to sign documents and send them back. Also allows me to take amazing photos with an astounding camera even in low light. Nice bright beautiful screen easy to see and use helps alot with reading and using maps GPS. Keep up the good work and get some more amazing colors.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, June 26, 2025
Hi there Goodwork, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S24 Ultra with us. We are thrilled to hear that you are so pleased with the capabilities and usage of your device. We have provided a link to the Samsung Support Team for your convenience if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone has amazing design, durability, and bat
on June 25, 2025
Posted by: 13Hours
[This review was collected as part of a promotion.] I have been with samsung my whole life and it's for a reason, they are always on top of the next generation features, especially with the new AI features in the 24 and 25 series, I use my circle to search feature everyday to find out stuff I couldn't explain in words. It's helped me tremendously!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Updates have made this great!
on June 25, 2025
Posted by: Wisco25
[This review was collected as part of a promotion.] For the first 4 months after getting the S24 Ultra, I continued getting error messages. I no longer have any issues. The use of Galaxy AI has been great and I use it constantly within translation, audio and messages.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, June 26, 2025
Hey Wisco25, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are so happy that you were able to get the matter of error messages resolved with your device. We are happy to hear that since you have had such an amazing experience with your device. We hope you'll reach out to us again in the future at any time with questions or if you want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great phone
on June 25, 2025
Posted by: Josienc
[This review was collected as part of a promotion.] This is a great phone that is gorgeous. I love the s pen. The only thing I do not like is the camara. I work gig jobs and must use the camara all day, every day. The camara takes horrid night photos, and even bad day photos for the most part. The Camara is extremely difficult to adjust and should be much simpler for every day use. They also took out where you can easily change your notification sounds to be different from app to app and made it way more difficult to adjust, which is another MUST have in the gig industry. The Camara and sounds were much easier to use on the s23 ultra. I love the phone and the look of the phone... BUT internal apps could be cut in half and as stated camara should be way better and easier to use and notification sou d settings should be much easier to change from app to app.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, June 26, 2025
Hey Josienc, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We know how important your phone is to you every day and we would love to help you resolve the frustrations you mention with your device. We have provided links to troubleshooting guides to assist you with the camera. We have also shared a link to the full device manual to assist you with the settings of your device, and also to the Samsung Support Team if you would prefer individual assistance from our experts. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product is unique.
on June 25, 2025
Posted by: Xiaolong
[This review was collected as part of a promotion.] It has " Galaxy AI" that's easy to use. It is easier to operate than other smartphone in market.
Samsung should include free screen protector and a protective case with the purchase if it truly cares about it's customers and not just the business.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love the color and I love the specs it has
on June 25, 2025
Posted by: LilMama
[This review was collected as part of a promotion.] The galaxy AI alone is absolutely amazing how it knows you and can instantly get what your looking for and what you need. The camera specs are wonderful I how you can take an image of far away and it look absolutely gorgeous
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Amazing phone
on June 25, 2025
Posted by: Budroid
[This review was collected as part of a promotion.] This S24 Ultra is an amazing phone. Love the camera and screen and I get about a day and a half normal usage on a full charge. The main negative for me is the sheer size, weight, and sharp edges and corners.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, June 26, 2025
Hey Budroid, we appreciate you sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We are thrilled to hear that you are overall pleased with the features and capabilities of your device. We have a range of cases to help you with the shape and corners of your device. We have also provided a link to the Samsung Support Team if you would like to ask about case options we have available to best align to your needs. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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