Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,807 Reviews)
Rating breakdown 16,807 reviews
5 Stars
14,538
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
5
Great phone!
on June 10, 2025
Posted by: Wyvern7
[This review was collected as part of a promotion.] Long time samsung customer here! This phone is amazing especially with the new galaxy AI, I use it every day definitely looking forward to more samsung products
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A time tested, amazing phone!
on June 10, 2025
Posted by: Sdippe
[This review was collected as part of a promotion.] I use my S24 Ultra for absolutely everything. I couldn't be happier with the ease and speed of this phone. I am also a mobile gamer and can tell that the system has no issues when it comes to graphics or connection. I've enjoyed this phone so much that I'm going to upgrade to the s25 soon.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best Phone money can ever give you
on June 10, 2025
Posted by: PradaKumar
[This review was collected as part of a promotion.] I'm absolutely blown away by the S24 Ultra. The performance is top-notch, and the camera system is incredible. But what really sets it apart is the Galaxy Al. Features like Circle to Search and Live Translate are genuinely useful and have changed the way I use my phone. This feels like a true upgrade and a glimpse into the future of smartphones. Highly recommended!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I Love This Phone
on June 10, 2025
Posted by: Melikeultra
[This review was collected as part of a promotion.] Very fast and snappy interface. Runs applications just as well. Love the features and integration with galaxy watch 7. Camera is amazing and has been improved since I got the phone. Raw camera app has been great and learning to operate it has been a fun experience. Security and Android OS updates for 7 years was one of my primary reasons for purchasing this phone. Galaxy AI has been great as well. The offline transcription and translation features are absolutely amazing. I finally don't need a good connection for decent voice to text or to transcribe meetings .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love all the features.
on June 10, 2025
Posted by: Chewy85
[This review was collected as part of a promotion.] I love editing pictures using AI. Great pictures come out.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Strong all around with little to no downside.
on June 10, 2025
Posted by: Nate323
[This review was collected as part of a promotion.] It's the phone that does what a phone should. Large screen, great camera, good battery life, stylus, amazing AI features, tons more!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Works great, but sometimes I slow to respond
on June 10, 2025
Posted by: Hotpocket
[This review was collected as part of a promotion.] I love my phone. I love the stylus on my phone. And the great screen size.
Value
4
Response from Samsung USBy R&R Team, June 11, 2025
Hey Hotpocket, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are happy to hear how much you love your phone, and using the S Pen for so many different tasks. We have provided a link to an article to help you troubleshoot the responsiveness of your device at your convenience. We have also shared a link to the Samsung Support Team if this experience continues or you ever have additional questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
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Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
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Written by a customer while visiting Samsung US
Customer Rating
3
Average user won't use all the features
on June 10, 2025
Posted by: GalaxyfansinceS3
[This review was collected as part of a promotion.] When I got my Galaxy S24 Ultra I was using the S22 Ultra. Loved it and with the inclusion of the Galaxy AI in the S24 Ultra, I upgraded. I love the ease of use, having only had Samsung Galaxy phones since the Galaxy S3. I didn't see a whole lot of difference between the S22 Ultra and the S24 Ultra. I'd heard about the screen having an anti-reflective property but I didn't see that on mine. It reflected the lamp on the table next to me like a mirror. Then I started seeing spotting coming up on my screen. Hmmm. Not wanting to return the phone and go without for 2 weeks, I just clean it with my eyeglass cleaning solution and microfiber towel. I got my phone in October 2024. Got my wife the S24 FE, and my grandson the S24. None of us use the Galaxy AI features. Not much different than Ok,Google to me. I also have the Tab S9Ultra Tablet. I like that too except the Volune Down button frequently backs the tablet back one screen instead of turning down the volume. Again, not sending it in because I don't want the techs to break it.
Value
3
Response from Samsung USBy R&R Team, June 11, 2025
Hi GalaxyfansinceS3, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are happy to hear that you are overall pleased with the usage and capabilities of your phone. We have provided a link to the Samsung Support Team if you change your mind and would like to explore options for the display or volume button of your tablet. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US