Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,807 Reviews)
Rating breakdown 16,807 reviews
5 Stars
14,538
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
3
Pulls through on extras, honestly too much phone.
on June 4, 2025
Posted by: MenaceToSobriety
[This review was collected as part of a promotion.] I use my device for graphic designing, NFC payments, on the go routing, music playing, Galaxy AI, Bluetooth connect, android auto gaming. I have been a huge fan of the stylus since the note series and honestly is the only reason I chose this phone. My stylus does not stick inside the phone i can click it in and out multiple times and it stays on the outside of my phone. Is has a fuzzy tip with minimal use, the phone screen is HUGE. Maybe this is a specific quality you want- I thought I would, I thought it'd be good for gaming. Wow was I WRONG I have LARGE hands for a woman they surpass the size of many men-- not proud-- but it doesn't matter I am stretching with all my might to reach the other side of the screen with my thumb, to go back, to text and not drive ... It makes it even MORE dangerous. The phone weighs down my pants, I can't fit it inside my purses or it fills up my purse so much I can't fit anything else?! So far it has been EXTREMELY durable I have dropped this phone probably thousands of times, no exaggerating. I have a double layer case with outer aluminum casing so it might be the reason my phones still going. But I have always had a problem with the voicemail, I have tried to call Verizon everything, I cannot get my voicemail setup and it is very annoying & hard to deal with. The battery seems to go to 10% from 90% in about 3 hours, qi charging overheats my phone, I cannot get a quick charge to save my life unless I have a $45 block & a $30 cord.
Value
3
Response from Samsung USBy R&R Team, June 5, 2025
Hello MenaceToSobriety, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are pleased to know you have had an overall good experience with this device for graphic design, on the go payments, gaming, and listening to your music. We have provided a link to an article to help you with the optimal chargers for the charging speed you are seeking. We have also shared a link to an article to help you maintain the optimal temperature of your device. We have also shared links to troubleshooting guides to help you maximize the battery life of your device. We have lastly shared a link to the Samsung Support Team if your frustrations continue or you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I am so grateful for the cameras zoom. . No doubt
on June 4, 2025
Posted by: Losparones212
[This review was collected as part of a promotion.] Since ai been on the front line..all of a SUDDEN. I feel confident..it's got my back After all we're all profesional on the field..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This cellphone has been great. Has all you need .
on June 4, 2025
Posted by: Wgonzal
[This review was collected as part of a promotion.] A-1 feature is excellent, love it, and my cellphone is can't stop using it for work and personal used. I love the camera that has and everyone wants to used my cellphone to take pictures..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The truth is an incredible device B"H
on June 4, 2025
Posted by: MoisheW
[This review was collected as part of a promotion.] The truth is that I love this cell phone, it allows me to serve Hashem with joy.
GalaxyAI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Experience with the Galaxy S24 Ultra
on June 4, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] The Samsung Galaxy S24 Ultra is an excellent phone that does not disappoint.
The camera and video capabilities are phenomenal. Every picture and video is extremely crisp and clear and this phone has the ability to zoom in extremely far without losing picture quality. The S Pen is very useful and it comes in handy on a regular basis. The S24 is very user-friendly and easy to navigate and has amazing features such as Galaxy AI. Upon purchasing this phone I had littke to no knowledge of Galaxy AI so I had absolutely no clue how useful it would be and how often I would end up using this feature but it manages to come in handy on nearly a daily basis. There are so many amazing features and positive to having this device that the only way to truly understand would be to go out and purchase one for yourself. You have no idea how useful this device truly is until you own one. From social media, to work, to everyday life. I have found that my S24 Ultra offers features and Apps that truly simplify almost every aspect of daily life and my technology use, from work and social media to every day communications with friends and family, everything is made simpler. Not to mention the fact that every Samsung device I have owned has been extremely reliable and didn't immediately have issues after taking it home and using it for a few days, which is something I can not say about devices I have purchased from other device makers. This is why I love the S24.
The camera and video capabilities are phenomenal. Every picture and video is extremely crisp and clear and this phone has the ability to zoom in extremely far without losing picture quality. The S Pen is very useful and it comes in handy on a regular basis. The S24 is very user-friendly and easy to navigate and has amazing features such as Galaxy AI. Upon purchasing this phone I had littke to no knowledge of Galaxy AI so I had absolutely no clue how useful it would be and how often I would end up using this feature but it manages to come in handy on nearly a daily basis. There are so many amazing features and positive to having this device that the only way to truly understand would be to go out and purchase one for yourself. You have no idea how useful this device truly is until you own one. From social media, to work, to everyday life. I have found that my S24 Ultra offers features and Apps that truly simplify almost every aspect of daily life and my technology use, from work and social media to every day communications with friends and family, everything is made simpler. Not to mention the fact that every Samsung device I have owned has been extremely reliable and didn't immediately have issues after taking it home and using it for a few days, which is something I can not say about devices I have purchased from other device makers. This is why I love the S24.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Really love the picture quality
on June 4, 2025
Posted by: Chile2599
[This review was collected as part of a promotion.] Really fast processor, something that a really love. Make fast any task,even multiple task at the same time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overall excellent from battery to graphics.
on June 4, 2025
Posted by: G68speed
[This review was collected as part of a promotion.] Galaxy AI is very intuitive.Everything works seamlessly and on command.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Really good phone overall
on June 4, 2025
Posted by: YungPeace
[This review was collected as part of a promotion.] Really good camera.. very fast.. lot of widgets. Pen is amazing. Ai picture editing is awesome.. and even great for the games like delta force cod etc
Value
5
Written by a customer while visiting Samsung US