Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,807 Reviews)
Rating breakdown 16,807 reviews
5 Stars
14,538
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
5
Best phone I've had so far...
on June 2, 2025
Posted by: Ewilly
[This review was collected as part of a promotion.] Bought my wife the Galaxy Fold and I gifted myself the S24 ultra for Christmas last year... no issues.. love the upgrades and customization.. wish I could say id never get another phone but if I could ... I would. Galaxy Ai features are impressive.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone,great camara
on June 2, 2025
Posted by: Got2beu
[This review was collected as part of a promotion.] I use my samsung for a number of things,everyday life, work, leisure, reading books, shopping and I will say that its never failed me yet, would absolutely get a new phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing S24 Ultra!
on June 2, 2025
Posted by: Soldonsamnsungs24ultra
[This review was collected as part of a promotion.] My Samsung S24 Ultra has been amazing! The camera focus, zoom and clarity is beyond everything. The zoom capabiitirs has come in handy more than once. I do wish the sound volume was a bit higher, but other than that it is great. I recently got more into the Galaxy AI features. It has been helpful in searching and writing documents. I've came to depend on it alot. I love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
More smart phone then I need.
on June 2, 2025
Posted by: Stellar68
[This review was collected as part of a promotion.] This has been a very good smart phone, It has a Bluetooth stylus unlike the new version, it has plenty fast processing, I know it can do a lot more then what I ask of it. I like the AI Google Gemini's thourough answers to questions.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Camera Issues
on June 2, 2025
Posted by: SaraPlum
[This review was collected as part of a promotion.] I love this phone and it is pretty good in every way ACCEPT the camera. I take a ton of pictures and I purchased the phone for the sole purpose of having a good camera. It does not handle anything that moves/motion well at all and often blurs the photo or overblurs the background. This phone advertised having an amazing camera and it fell short. Otherwise, it's a pretty good smart phone.
Value
3
Response from Samsung USBy R&R Team, June 9, 2025
Hey SaraPlum, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra. with us. We know how frustrating it can be when your device is not meeting your expectations, and we would love to help you resolve that frustration. We have provided links to articles to help you with the photo and video quality you mention. We have also shared a link to the Samsung Support Team to offer additional assistance if this frustration continues, or you ever believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Love the signal
on June 2, 2025
Posted by: Unhooked
[This review was collected as part of a promotion.] I use it for dashing and it works great so I will continue to use it
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Not as impressed with the s24 ultra as I thought I
on June 2, 2025
Posted by: Snoop52
[This review was collected as part of a promotion.] This is my first time buying what I thought was going to be a good phone. I've always had cheap ones cause I break them often due to my type of work. This phone has a few more features than my cheap phones and the camera is extremely better but it seems that my cheap phone was just as fast as my 24 ultra. It hasn't impressed me at all. I was really hoping for a much faster experience but I haven't gotten that.
Value
3
Response from Samsung USBy R&R Team, June 4, 2025
Hey Snoop52, thank you for sharing your feedback on your Samsung Galaxy S24 Ultra. We completely understand how frustrating it can be when your new device is not meeting your expectations in functionality. We know how important the speed of your device is to you, and we would love to help you. In your settings app we recommend going under display and motion smoothness. From there you can adjust from standard to adaptive to increase the refresh rate of your device. We have also provided a link to an additional troubleshooting guide to help you with the speed. Lastly, we have provided a link to the Samsung Support Team if this experience continues or you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The best multi-faceted piece of technology I own!
on June 2, 2025
Posted by: InTWOwishin
[This review was collected as part of a promotion.] I take my phone everywhere I go. From using Samsung pay to pay for items at checkout, using Galaxy AI to summarize news articles or edit/improve pictures I've taken, to using Samsung DEX as a desktop on my external monitor at work...this phone has it all. It is truly a workhorse that has amazing battery life. I look forward to upgrading devices in the future to another Samsung Galaxy device but for now this phone works great for me. Samsung UI 7 has been great to use when it comes to customizing the phone to look and feel how you want it to feel. No other phone compares to the level of customization that Samsung allows. Love my Samsung S24 Ultra with Galaxy AI!
Value
5
Written by a customer while visiting Samsung US