Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,807 Reviews)
Rating breakdown 16,807 reviews
5 Stars
14,538
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
2
S24 ultra not happy
on June 2, 2025
Posted by: Naduahmarie
[This review was collected as part of a promotion.] I have always used Samsung started with the Note, till the note 8 then switched to S20fe. Thought i would be happy with the S24 ultra but the screen yellows, the camera is grainy, the video is grainy and hard to see every single time. I use the camera and video options every day all day because my husband is in another country right now. So it's very frustrating. With the screen changing colors i get to where I don't even want to be on it and i use my phone for every thing. In a couple of weeks I'm going to upgrade to the S25 tho I've only had this one for 8 months and I will be charged. But to get away from this phone who cares.
Value
2
Response from Samsung USBy R&R Team, June 4, 2025
Hello Naduahmarie, we appreciate you sharing your thoughts about your Samsung Galaxy S24 Ultra. We know how valuable your phone is to your every day for keeping in touch with your loved ones. We recommend disabling the adaptive color tone feature of your device which might be the cause of the display becoming yellow you mention experiencing. You can do this in your settings app or from your quick panel. In the settings app under display, adaptive color tone. From the quick panel, brightness bar, more options, and then adaptive color tone. We have also shared a link to an article to help you with the blurry appearance you see on your device. Lastly, we have provided a link to the Samsung Support Team if you continue to experience this frustration. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S24Ultra
on June 2, 2025
Posted by: NalijX7
[This review was collected as part of a promotion.] This new phone offers impressive advancements in mobile technology. The upgraded features truly elevate the user experience to a new level. It's clear that considerable effort was put into refining and improving this device. Many will appreciate the seamless integration of both design and functionality. It represents a significant leap forward in mobile innovation.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy phones are like no other.
on June 2, 2025
Posted by: Dadlife
[This review was collected as part of a promotion.] The Galaxy ultra is a great phone ,The best phone that I've ever had. It streams really fast and pictures are very quick too. I would not change to any other device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I like the size
on June 2, 2025
Posted by: Sparrowhawk787
[This review was collected as part of a promotion.] I like the size to better view of the items. The preformance is great.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
The battery light on this model doesn't stay charg
on June 2, 2025
Posted by: Deving
[This review was collected as part of a promotion.] I've had this model S24 ultra
As I speech to text this review and I'd like to correct you while you're trying to make a review and uh, I'm not liking it. Whatsoever the Galaxy AI likes to correct me but is wrong
As I speech to text this review and I'd like to correct you while you're trying to make a review and uh, I'm not liking it. Whatsoever the Galaxy AI likes to correct me but is wrong
Value
2
Response from Samsung USBy R&R Team, June 9, 2025
Hi there Deving, we appreciate you sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We know how frustrating it can be when your device is not meeting your expectations in functionality. We have provided a link to the Samsung Support Team to offer assistance with your frustrations and help you have the best possible experience with your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
My S24 Ultra
on June 2, 2025
Posted by: Acs24u
[This review was collected as part of a promotion.] I use my s24 ultra primarily for work. I use it to take pictures of the jobs I do, proving to my boss and our clients. The phone holds so much more space than might be needed or maybe im just used to the older cheaper phones I used to own. I have issues with it for I dont use what I dont need to use. I rarely use the AI function but when I do it's fast and reliable. The only real problem i do have is Bluetooth connectivity. Im not sure if it's the phone or andriod auto but connecting to my car seems to have difficulty connecting the Google maps to my car.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The only brand I'll ever trust
on June 2, 2025
Posted by: Mlishuslymotvatd
[This review was collected as part of a promotion.] I use my phone all day long, from my alarms going off in the morning, to scrolling and playing games before bed. I have my work, personal, and business emails all set up on one device. Throughout the day I respond to texts, calls, and chats through my phone and social media. When we're at an appointment I'll let the kids play games on it or use Galaxy AI to create funny images. I've used Galaxy AI to live translate while out to dinner and for work. I love how easy it is to find whatever you're looking for with the search bar in the apps pages, it even looks into your settings for things. I have had Samsung for almost 20 years now, I've tried others, but nothing compares to the ease of Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic Flagship Phone!
on June 2, 2025
Posted by: Darkmech86
[This review was collected as part of a promotion.] The Samsung Galaxy S24 stands out as a compact yet powerful flagship smartphone. Its high-quality display, robust performance, innovative AI features, and reliable camera system make it a compelling choice for users seeking a premium experience in a smaller form factor. While the charging speed may not match some rivals, the overall package offers excellent value.
Value
5
Written by a customer while visiting Samsung US