Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB S918U Unlocked - Graphite
Average customer rating
4.6
(24 Reviews)
Rating breakdown 24 reviews
5 Stars
21
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
2
88%of customers recommend this product.
(
15 out of
17)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB S918U Unlocked - Graphite
Customer Rating
5
Upgraded from Note 10+
on March 1, 2023
Posted by: MAS04
from California, CA
Having been using the Note 10+ was an amazing experience and an overall awesome phone. After the battery began to show its age I wanted to upgrade and I am stunned with the s23 ultra. Ever since the Note series died I was bummed but was so glad that the ultra retained the s pen from the Note.
After using the phone for a while, I couldn't believe how much different it is compared to the Note 10+. The phone's responsiveness and smoothness far exceeded my expectations. It is such a faster phone with a phenomenal battery life. I can go outside with a 40% or 30% and not have to worry. The camera on this phone takes some gorgeous photos and shows a lot of details within the image. Night mode on this phone took things to another level compared to my previous phone. One of my favorite things about the camera would have to be the zoom just zooming to 100x is something great to have. The screen is much more brighter and vivid which makes videos pleasing to look at with loudspeakers. I couldn't be happier with the upgrade. Truly a great phone.
Though using this phone for a while since I received it made I notice a few small issues. The issues all remain within the folders. I have 3 folders that have a bunch of apps inside and it only occurs every once in a while. When I turn my phone on after powering off, I can see that half the apps in the folder disappear, but when I click on the folder they reappear again. Another issue is on some apps in the folder the app logo disappears and is then replaced with a washed-out color and the logo doesn't reappear until I removed all the apps from the folder and place them inside again. At first it occured with all 3 folders but now it seems to only happen to one or two folders. Very minor issues that should be fixed with an update, but other than that these issues doesn't change my opinion on how amazing the s23 ultra is.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Hardware issue
on May 29, 2023
Posted by: miguel
I just got the samsung galaxy s23 ultra about a month ago and its the first time I have issues with samsung! The auricular started to sound muffled and a few days after people wouldn't be able to hear me during the calls, except when I placed them on speaker. The phone never was exposed to water so it's definitely something going on with the hardware of this samsung series.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 31, 2023
Hey Miguel, we appreciate your feedback on your Samsung Galaxy S23 Ultra. We completely understand how important it is to be able to hear and be heard by people on the phone and that speaker phone isn't always an option. We have provided links for your convenience to the manufacturer warranty for your device, the Samsung Support Team, and Customer Care+ Teams to assist you with your device. We appreciate you being a Samsung customer. -Elizabeth
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
1
Not water safe
on June 6, 2023
Posted by: Unhappy
Expertise:Expert
Don't trust Samsung's ability to keep the device safe if it gets wet. They won't honor a warranty when their products fail.
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
4
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 7, 2023
Hey there, we are grateful to you for taking time to share your thoughts with us on your Samsung Galaxy S23 Ultra. We completely understand wanting to ensure you are able to have your phone function and that it is taken care of. The Samsung Galaxy S23 Ultra has an IP68 water resistance rating which means it can withstand up to 5 feet of water for up to 30 minutes. Depending upon what other minerals or materials are in that liquid it can still cause damage. Our warranty covers manufacturer defects and we have included a link to the warranty information for your reference. If you are concerned about damage to your device, we have also included a link to the Customer Care+ protection programs to ensure coverage of your device. We appreciate you being a Samsung customer. -Elizabeth
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 15, 2023
Posted by: Sharon
from Unicoi tn
Expertise:Beginner
I bought this 3 yrs ago and still works as good as when I got it
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I'm very pleased
on February 21, 2023
Posted by: TheCrow32
from South Carolina
Expertise:Expert
I came from an S22+ last year. The battery life of the S23 Ultra that came with the new chip made me trade up this year. I was concerned I might regret my decision, but this is the smoothest android experience I've ever had. The battery doesn't dissapoint. I had a iight usage day yesterday and was at about 65% at the end of the day. It IS big and I still haven't found a use for the s pen, but I do like this divice a lot. I'm glad I made the pruchase.
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on April 17, 2023
Posted by: Bethb
from Avery Texas
Expertise:Expert
Want to buy the Samsung Galaxy Ultra 23 takes great picture everyone wants
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Camera features, battery 🔋 amazing, performance,
on April 23, 2023
Posted by: Rahul
from New Jersey
Expertise:Intermediate
It's good product by Samsung forever I was using this from last one month.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone, easy to u s seo you.
on April 25, 2023
Posted by: Mike
from El Dorado Springs
Expertise:Intermediate
Samsung continues to make their phones better and better.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US