Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB S908U Unlocked - Red
Average customer rating
4.7
(3,263 Reviews)
Rating breakdown 3,263 reviews
5 Stars
2,529
4 Stars
544
3 Stars
89
2 Stars
43
1 Star
58
89%of customers recommend this product.
(
622 out of
698)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB S908U Unlocked - Red
Customer Rating
1
SAMSUNG NEEDS TO THINK IT THROUGH
on November 13, 2022
Posted by: Jeffrey H
The curved screen is TERRIBLE! It does not work well with the S pen. Screen protectors do not adhere well either. The flat screen phones are soooo much better. The S pen feature is a must have for my phone. I will never buy a phone with a curved screen again! I have been using Samsung phones since the original note and I love them, But a curved screen and the S pen are not a good combination. I will wait until they come out with the flat screen and built in S pen before I upgrade.
Response from Samsung USBy Bethany, Social Commerce, November 15, 2022
Hi Jeffrey,
Thank you for your feedback of the Samsung Galaxy S22 Ultra. Your opinion is valuable as we continue to lead the charge on innovation. Please reach out to Samsung Support, attached below, if you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your feedback of the Samsung Galaxy S22 Ultra. Your opinion is valuable as we continue to lead the charge on innovation. Please reach out to Samsung Support, attached below, if you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Phone only lasted 45 days
on March 21, 2023
Posted by: Mmares00
[This review was collected as part of a promotion.] Coming from a Galaxy Note 20 ultra this phone is slower when turning on and opening apps. The camera quality also is not the same. I bought the phone about 45 days ago and was listening to music on Spotify and it shorted out and never came back on. Verizon tested it and said it was defective and replaced it with a reconditioned phone instead of a new one. I was not happy about that considering I had just bought it. I hope they bring back the Note phones and will definitely switch back.
Response from Samsung USBy Bethany, Social Commerce, March 30, 2023
Hi Mmares00... We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached Samsung Support below. Please reach out if we can be of any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Were to start
on March 29, 2022
Posted by: Remmi
Expertise:Intermediate
Lets first start with the phone itself it is not red no matter what samsung says it is closer to orange. Secondly the phone is slow I mean ridiculously slow so slow I am not using it till samsung sends a patch update and stop throttle the phone and apps overall I was hype for this phone but I am very much disappointed with the phone and may return it.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
3
Response from Samsung USBy Charles, Samsung Care, April 1, 2022
Hi Remmi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here is a link for more details to help you maximize the device's potential
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144359245
Have a great day.
^Charles
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144359245
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Great phone very fragile screen and heating issue
on May 31, 2022
Posted by: Anonymous
Expertise:Expert
My wife she is a Samsung fan, got this Samsung 22 ultra preordered. Device had issue of getting really hot while using. We kind of ignored even though with issue of battery explosion in middle note models.
But Samsung curved screens are really fragile. My device was in cover and it never dropped but still got screen cracked near the edge. Wouldn’t be disappointed if I had dropped it, Samsung has to work on their screen to be tough. This gorrilla glass doesn’t seems to work here.
But Samsung curved screens are really fragile. My device was in cover and it never dropped but still got screen cracked near the edge. Wouldn’t be disappointed if I had dropped it, Samsung has to work on their screen to be tough. This gorrilla glass doesn’t seems to work here.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy Edward Smith, Social Commerce, June 2, 2022
Hi Krishsunil, thank you for your feedback on your Galaxy S22 Ultra. We are always looking for ways to improve our products and user experience for the future based on user feedback. Thank you again for your feedback and being a valued Samsung user.
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
2
Bluetooth Sucks
on June 21, 2022
Posted by: Tblrck
from Sc
Expertise:Intermediate
The phone is great except for one very important issue Bluetooth ,the bluetooth is very unstable you have to uninstall then reinstall every time you try to use bluetooth esp incyour car, where hands free is mandatory. THERE ARE SEVERAL issues all over the net about this , but Samsung has turned a blind eye to it. If Samsung would address this tge s22 ultra would be the very best.
I would recommend this to a friend!
Features
2
Performance
2
Design
4
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 23, 2022
Hi, thank you for your feedback on your Samsung Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We recommend reaching out to our Samsung Care+ team and they can help. I have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
3
Not as polished as ultra 21
on June 12, 2022
Posted by: Joefish
from Reading pa
Expertise:Expert
Used for a few weeks since trading in my ultra 21. Camera screen are awesome and feels great however it just feels nowhere near as polished as the 21. The 21 was smoother less buggy and battery life was superior than the 22. The S pen is nice to have again as a long time note user but prefer the less boxey feel of the 21 as opposed to the 22. Overall is a great phone there are just differences even in apps that should not be compared to the exact same software as the 21. Google messages for instance appears halfway down the screen on the 22 yet the 21 it was full screen. Gestures like back and home were pretty flawless on the 21 yet I get hiccups on the 22. Great phone and for the trade in value was worth it but definitely needs some work. If you are coming from a 21 ultra be prepared to adjust
I would recommend this to a friend!
Features
5
Performance
3
Design
3
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 15, 2022
Thank you for your feedback on The Samsung Galaxy S22 Ultra. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. We do value your opinion and take every review into consideration for future products and features. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible, expensive, no charger, freezes and more
on June 28, 2022
Posted by: Carlos2
from Dallas
Expertise:Intermediate
I had it for 1 month. Trade in mu note 20 ultra worst thing ive done, the phone freezes,its slow,battery drains to fast even on 4g, camera sucks,overall terrible. BRING BACK THE NOTE!!!!
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 29, 2022
Hi, thank you for your feedback on your Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. we have provided some links below that might be of use to you. Thanks again for being a Samsung customer.
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone but color is lacking
on August 4, 2022
Posted by: Disappointed
from Ohio
Expertise:Intermediate
Bought red, looks orange so i bought, recieved a salmon pink/peach color. Please make the color name accurate and please please please make a sunset orange color. True to color. Its called agalaxy give us a sunset orange color option, or a nebula color thats splashed with different galaxy colors or something super unique to match the amazing phone and features. By far best screen, performance and features on the market. Make the colors make a statement with the gorgeous design and features. Please
Features
5
Performance
5
Design
2
Value
4
Written by a customer while visiting Samsung US